1,515
Views
26
CrossRef citations to date
0
Altmetric
Review

Artificial intelligence and robots in healthcare: What are the success factors for technology-based service encounters?

&
Pages 218-225 | Received 05 Apr 2018, Accepted 19 Jun 2018, Published online: 16 Jul 2018

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (4)

Safa Elkefi & Safa Layeb. (2023) Telemedicine’s future in the post-Covid-19 era, benefits, and challenges: a mixed-method cross-sectional study. Behaviour & Information Technology 42:15, pages 2639-2653.
Read now
Kentaro Watanabe & Bach Quang Ho. (2023) Avatar-mediated service encounters: impacts and research agenda. The Service Industries Journal 43:3-4, pages 134-153.
Read now
Oscar Hengxuan Chi, Gregory Denton & Dogan Gursoy. (2020) Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda. Journal of Hospitality Marketing & Management 29:7, pages 757-786.
Read now
Antonio Clim, Razvan Daniel Zota & Grigore Tinica. (2019) Big Data in home healthcare: A new frontier in personalized medicine. Medical emergency services and prediction of hypertension risks. International Journal of Healthcare Management 12:3, pages 241-249.
Read now

Articles from other publishers (22)

Kannan Govindan. (2024) How Artificial Intelligence Drives Sustainable Frugal Innovation: A Multitheoretical Perspective. IEEE Transactions on Engineering Management 71, pages 638-655.
Crossref
Meng Yin, Shiyao Jiang & Xiongying Niu. (2024) Can AI really help? The double-edged sword effect of AI assistant on employees’ innovation behavior. Computers in Human Behavior 150, pages 107987.
Crossref
Jie Cai, Xiangyun Tang, Xudong Lu & Xurong Fu. (2023) Psychometric Properties of the Chinese Version of Service Robot Integration Willingness (SRIW) Scale in the Chinese Sample of Adults. International Journal of Social Robotics.
Crossref
Lillian Hung, Karen Lok Yi Wong, Joey Wong, Juyoung Park, Hossein Mousavi & Hui Zhao. (2023) Facilitators and barriers to using AI-enabled robots with older adults in long-term care from staff perspective: a scoping review protocol. BMJ Open 13:10, pages e075278.
Crossref
Nancy Sanjay Gupta & Pravir Kumar. (2023) Perspective of artificial intelligence in healthcare data management: A journey towards precision medicine. Computers in Biology and Medicine 162, pages 107051.
Crossref
Surbhi Priyadarshi, Nisha Agarwal, Palak Jaggi & Rangoli Srivastava. (2023) Robotics in dentistry: Heading towards techno-verse era. International Journal of Oral Health Dentistry 9:2, pages 86-88.
Crossref
Fotis Kitsios, Maria Kamariotou, Aristomenis I. Syngelakis & Michael A. Talias. (2023) Recent Advances of Artificial Intelligence in Healthcare: A Systematic Literature Review. Applied Sciences 13:13, pages 7479.
Crossref
Vijayalakshmi Kakulapati. 2023. New Trends and Challenges in Open Data  [Working Title]. New Trends and Challenges in Open Data  [Working Title].
Frauke Zeller & Lauren Dwyer. (2022) Systems of collaboration: challenges and solutions for interdisciplinary research in AI and social robotics. Discover Artificial Intelligence 2:1.
Crossref
Ji-Hyoung Chin, Chanwook Do & Minjung Kim. (2022) How to Increase Sport Facility Users’ Intention to Use AI Fitness Services: Based on the Technology Adoption Model. International Journal of Environmental Research and Public Health 19:21, pages 14453.
Crossref
Sadia Arooj, Saif ur Rehman, Azhar Imran, Abdullah Almuhaimeed, A. Khuzaim Alzahrani & Abdulkareem Alzahrani. (2022) A Deep Convolutional Neural Network for the Early Detection of Heart Disease. Biomedicines 10:11, pages 2796.
Crossref
Zsófia Tóth, Robert Caruana, Thorsten Gruber & Claudia Loebbecke. (2022) The Dawn of the AI Robots: Towards a New Framework of AI Robot Accountability. Journal of Business Ethics 178:4, pages 895-916.
Crossref
Sang M. Lee & DonHee Lee. (2022) Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance. Service Business 16:1, pages 1-28.
Crossref
Hans E. Comtet & Karl-Arne Johannessen. (2022) A Socio-Analytical Approach to the Integration of Drones into Health Care Systems. Information 13:2, pages 62.
Crossref
Subhodeep Mukherjee, Venkataiah Chittipaka, Manish Mohan Baral, Surya Kant Pal & Sudhir Rana. 2022. Artificial Intelligence and Industry 4.0. Artificial Intelligence and Industry 4.0 23 54 .
Sang M. Lee & DonHee Lee. (2021) Opportunities and challenges for contactless healthcare services in the post-COVID-19 Era. Technological Forecasting and Social Change 167, pages 120712.
Crossref
Minglong Li, Dexiang Yin, Hailian Qiu & Billy Bai. (2021) A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations. International Journal of Hospitality Management 95, pages 102930.
Crossref
DonHee Lee & Seong No Yoon. (2021) Application of Artificial Intelligence-Based Technologies in the Healthcare Industry: Opportunities and Challenges. International Journal of Environmental Research and Public Health 18:1, pages 271.
Crossref
Maria Madlberger. 2021. Künstliche Intelligenz im Dienstleistungsmanagement. Künstliche Intelligenz im Dienstleistungsmanagement 53 80 .
Peian Lu, Han-Teng Liao & Jiaying Lei. (2020) Applying Service Design in Public Services: A Scientometric Review for Innovations in Public Health and Administration. Applying Service Design in Public Services: A Scientometric Review for Innovations in Public Health and Administration.
João Reis, Nuno Melão, Juliana Salvadorinho, Bárbara Soares & Ana Rosete. (2020) Service robots in the hospitality industry: The case of Henn-na hotel, Japan. Technology in Society 63, pages 101423.
Crossref
Alistair A. Vogan, Fady Alnajjar, Munkhjargal Gochoo & Sumayya Khalid. (2020) Robots, AI, and Cognitive Training in an Era of Mass Age-Related Cognitive Decline: A Systematic Review. IEEE Access 8, pages 18284-18304.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.