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International Journal of Healthcare Management Volume 14, 2021 - Issue 1
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Articles

Service quality in healthcare: Exploring servicescape and patients’ perceptions

Sweta DCunhaa Department of Hospital Administration, Fr Muller Medical College, Mangalore, IndiaCorrespondence[email protected]
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,
Sucharitha Suresha Department of Hospital Administration, Fr Muller Medical College, Mangalore, IndiaView further author information
&
Vijaya Kumarb A.J. Institute of Management Studies, Mangalore, IndiaView further author information
Pages 35-41 | Received 04 Oct 2018, Accepted 28 Mar 2019, Published online: 28 Apr 2019

Citations (10)

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Read on this site (3)

Tesa E. Leonce. (2021) A dynamic model of quality assurance in primary healthcare in developing countries. International Journal of Healthcare Management 14:4, pages 1246-1253.
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Cheng-Hun Fong & Yen-Nee Goh. (2021) Why brand equity is so important for private healthcare? View from an emerging market. International Journal of Healthcare Management 14:4, pages 1198-1205.
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Arash Apornak, Sadigh Raissi, Abbas Keramati & Kaveh Khalili-Damghani. (2021) Optimizing human resource cost of an emergency hospital using multi-objective Bat algorithm. International Journal of Healthcare Management 14:3, pages 873-879.
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Articles from other publishers (7)

Sohyun An, Pyoungsoo Lee & Choong Ho Shin. (2023) Effects of Servicescapes on Interaction Quality, Service Quality, and Behavioral Intention in a Healthcare Setting. Healthcare 11:18, pages 2498.
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Peter Lugosi, Colette O’Brien, Hossein Olya, Ryan C. Pink & Verna Lavender. (2023) Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences. International Journal of Hospitality Management 112, pages 103386.
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Carmen Martens, Cécile Delcourt & Ann Petermans. (2022) Maternity Healthscapes: Conceptualization and Index Development. HERD: Health Environments Research & Design Journal 15:4, pages 183-203.
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Sheau Fen (Crystal) Yap, Megan Phillips, Euejung Hwang & Yingzi Xu. (2022) Transforming healthcare service environments: a sensory-based approach. Journal of Service Theory and Practice 32:5, pages 673-700.
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Amir Karimkhany, Ehsan Zarei, Samira Arabi, Elahe Navvabi & Somayeh Anisi. (2022) Ranking Hospital Hoteling Services from Patients’ Perspective Using Importance-Performance Analysis. Shiraz E-Medical Journal 23:10.
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Manu Sharma & Sudhanshu Joshi. (2021) Barriers to blockchain adoption in health-care industry: an Indian perspective. Journal of Global Operations and Strategic Sourcing 14:1, pages 134-169.
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Enock Mintah Ampaw, Junwu Chai, Biru Liang, Sang-Bing Tsai & Joseph Frempong. (2020) Assessment on health care service quality and patients’ satisfaction in Ghana. Kybernetes 49:12, pages 3047-3068.
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