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Research in Hospitality Management Volume 8, 2018 - Issue 1: Slavery and Liberation in Hotels, Restaurants and Bars
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The impact of internal service quality on job satisfaction in the hotel industry

Mukhles M. Al-AbabnehDepartment of Hotel and Tourism Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, JordanCorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0001-8898-3061
ORCID Icon,
Mousa A. MasadehDepartment of Hotel and Tourism Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Jordan
,
Firas J. Al-ShakhsheerDepartment of Hotel and Tourism Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Jordan
&
Ma’moun A. HabiballahDepartment of Hotel and Tourism Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, Jordan
Pages 55-62 | Published online: 24 Aug 2018

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Hamed Gheibdoust, Shahram Gilaninia & Mohammad Taleghani. (2023) Identification and Prioritization of the Factors Influencing Service Quality in the Hotel Industry by SWARA and ARAS Methods During the COVID-19 Pandemic. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-23.
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Isaac Jacob, Monica Khanna & Krupa A Rai. (2022) Applying SERVQUAL model to hearing and speech impaired staff in the fine-dine SME sector for assessing service outcomes. Journal of Strategic Marketing 0:0, pages 1-15.
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Pratik Ghosh & Deepika Jhamb. (2021) How is the influence of hotel internship service quality a measurable factor in student interns’ behavioral intentions? Mediating Role of Interns’ Satisfaction. Journal of Teaching in Travel & Tourism 21:3, pages 290-311.
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