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Research in Hospitality Management Volume 9, 2019 - Issue 2

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Chatbots — an organisation’s friend or foe?

Emma CarterStenden Hotel Management School, NHL Stenden University of Applied SciencesCorrespondence[email protected]

Charlotte KnolStenden Hotel Management School, NHL Stenden University of Applied Sciences

Pages 113-116 | Published online: 13 Dec 2019

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https://doi.org/10.1080/22243534.2019.1689700
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Citations (5)

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Articles from other publishers (5)

Ioana Iancu & Bogdan Iancu. (2023) Interacting with chatbots later in life: A technology acceptance perspective in COVID-19 pandemic situation. Frontiers in Psychology 13.
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. 2023. Nowe media i technologie w komunikacji marketingowej – wybrane aspekty. Nowe media i technologie w komunikacji marketingowej – wybrane aspekty.

Brighton Nyagadza, Asphat Muposhi, Gideon Mazuruse, Tendai Makoni, Tinashe Chuchu, Eugine T. Maziriri & Anyway Chare. (2022) Prognosticating anthropomorphic chatbots' usage intention as an e-banking customer service gateway: cogitations from Zimbabwe. PSU Research Review.
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Michelle Drouin, Susan Sprecher, Robert Nicola & Taylor Perkins. (2022) Is chatting with a sophisticated chatbot as good as chatting online or FTF with a stranger?. Computers in Human Behavior 128, pages 107100.
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Nazar Waheed, Muhammad Ikram, Saad Sajid Hashmi, Xiangjian He & Priyadarsi Nanda. 2022. Web Information Systems Engineering – WISE 2022. Web Information Systems Engineering – WISE 2022 325 339 .

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