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Original Articles

Quality improvement strategies of highway bus service based on a fuzzy quality function deployment approach

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Pages 175-202 | Received 21 Apr 2015, Accepted 04 Nov 2015, Published online: 07 Jan 2016

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Read on this site (4)

Zhonghao Zhao, Carman K.M. Lee, Jingzheng Ren & Yungpo Tsang. (2023) Quality of service measurement for electric vehicle fast charging stations: a new evaluation model under uncertainties. Transportmetrica A: Transport Science 0:0.
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Ze-Ling Wang, Hu-Chen Liu, Jin-Ye Xu & Ye-Jia Ping. (2021) A new method for quality function deployment using double hierarchy hesitant fuzzy linguistic term sets and axiomatic design approach. Quality Engineering 33:3, pages 511-522.
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Jin-Seok Hahn, Seung-Young Kho, Keechoo Choi & Dong-Kyu Kim. (2017) Sustainability evaluation of rapid routes for buses with a network DEA model. International Journal of Sustainable Transportation 11:9, pages 659-669.
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Gourab Kumar Bagchi, Souvik Das, Ashish Garg & J Maiti. (2022) A safety function deployment model for improvement in safety related decision making: A case of transportation system. A safety function deployment model for improvement in safety related decision making: A case of transportation system.
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Prof. Sunil R. Kewate Prof. Vivek R. Gandhewar & Miss. Vaishnavi R. Holey. (2021) Survey Analysis for Quality Enhancement of MSRTC Bus Station - A Review Research. International Journal of Scientific Research in Science and Technology, pages 362-369.
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Simge Samanci, Kumru Didem Atalay & Feride Bahar Isin. (2021) Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era. Journal of Air Transport Management 90, pages 101970.
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Jing Wang, Bing Yan, Guohao Wang & Liying Yu. (2020) Rating TAs in fuzzy QFD by objective penalty function and fuzzy TOPSIS based on weighted Hamming distance. Journal of Intelligent & Fuzzy Systems 39:3, pages 3665-3679.
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Bing Yan, Liying Yu & Jing Wang. (2020) Research on Evaluating the Sustainable Operation of Rail Transit System Based on QFD and Fuzzy Clustering. Entropy 22:7, pages 750.
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Yildiz Kose & Emrullah Demirci. 2020. Customer Oriented Product Design. Customer Oriented Product Design 35 55 .
Catherine Y. P. Chan, Kwai-Sang Chin, Candace Chan & Kwok L. Tsui. (2019) An analysis of passengers’ ride needs of urban rail transit services: application of quality function deployment. International Journal of Quality Innovation 5:1.
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Muhammet Deveci, Sultan Ceren Öner, Fatih Canıtez & Mahir Öner. (2019) Evaluation of service quality in public bus transportation using interval-valued intuitionistic fuzzy QFD methodology. Research in Transportation Business & Management 33, pages 100387.
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Quan Mao, Nan Li & Feniosky Peña-Mora. (2019) Quality function deployment-based framework for improving the resilience of critical infrastructure systems. International Journal of Critical Infrastructure Protection 26, pages 100304.
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Feride Bahar IŞIN, Kumru Didem ATALAY, Ayşegül ALAGÖZ & İrem SEVİNDİK. (2019) An Approximation of Trade Show Exhibitors’ Behavioral Intentions in Fuzzy Environment. International Journal of Health Management and Tourism 4:1, pages 16-43.
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Özge Nalan Bilişik, Şükran Şeker, Nezir Aydın, Nihan Güngör & Hayri Baraçlı. (2018) Passenger Satisfaction Evaluation of Public Transportation in Istanbul by Using Fuzzy Quality Function Deployment Methodology. Arabian Journal for Science and Engineering 44:3, pages 2811-2824.
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Aijun Liu, Xingru Guo, Taoning Liu, Yan Zhang, Sang-Bing Tsai, Qiuyun Zhu & Chao-Feng Hsu. (2019) A GRA-based method for evaluating medical service quality. IEEE Access, pages 1-1.
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Kwai-Sang Chin, Qiang Yang, Catherine Y.P. Chan, Kwok L. Tsui & Yan-lai Li. (2019) Identifying passengers’ needs in cabin interiors of high-speed rails in China using quality function deployment for improving passenger satisfaction. Transportation Research Part A: Policy and Practice 119, pages 326-342.
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R.C.P. Wong & W.Y. Szeto. (2018) An alternative methodology for evaluating the service quality of urban taxis. Transport Policy 69, pages 132-140.
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Stanko Bajčetić, Slaven Tica, Predrag Živanović, Branko Milovanović & Andrea Đorojević. (2018) ANALYSIS OF PUBLIC TRANSPORT USERS’ SATISFACTION USING QUALITY FUNCTION DEPLOYMENT: BELGRADE CASE STUDY. Transport 33:3, pages 609-618.
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Ze-Ling Wang, Jian-Xin You & Hu-Chen Liu. (2016) Uncertain Quality Function Deployment Using a Hybrid Group Decision Making Model. Symmetry 8:11, pages 119.
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