Advanced search
Publication Cover
Asia Pacific Journal of Public Administration Volume 42, 2020 - Issue 4: Public Sector Use of New Technology: Opportunities and Challenges. Guest Editor: Professor Andrew Podger.
Submit an article Journal homepage
10,785
Views
43
CrossRef citations to date
0
Altmetric
Research Article

Improving public services using artificial intelligence: possibilities, pitfalls, governance

Paul HenmanSchool of Social Science, University of Queensland, QLD 4072, AustraliaCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-9923-6587
ORCID Icon
Pages 209-221 | Published online: 14 Sep 2020

Citations (43)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (8)

Anna Sanina, Aleksey Balashov & Mariia Rubtcova. (2023) The Socio-Economic Efficiency of Digital Government Transformation. International Journal of Public Administration 46:1, pages 85-96.
Read now
Farzad Jahedi, Paul W. Fay Henman & Jillian C. Ryan. (2022) Personalization in Digital Psychological Interventions for Young Adults. International Journal of Human–Computer Interaction 0:0, pages 1-11.
Read now
Regine Paul. (2022) Can critical policy studies outsmart AI? Research agenda on artificial intelligence technologies and public policy. Critical Policy Studies 16:4, pages 497-509.
Read now
Nora Germundsson. (2022) Promoting the digital future: the construction of digital automation in Swedish policy discourse on social assistance. Critical Policy Studies 16:4, pages 478-496.
Read now
Hsini Huang, Kyoung-Cheol (Casey) Kim, Matthew M. Young & Justin B. Bullock. (2022) A matter of perspective: differential evaluations of artificial intelligence between managers and staff in an experimental simulation. Asia Pacific Journal of Public Administration 44:1, pages 47-65.
Read now
Carey Doberstein, Étienne Charbonneau, Geneviève Morin & Sarah Despatie. (2022) Measuring the Acceptability of Facial Recognition-Enabled Work Surveillance Cameras in the Public and Private Sector. Public Performance & Management Review 45:1, pages 198-227.
Read now
Bernd W. Wirtz, Paul F. Langer & Carolina Fenner. (2021) Artificial Intelligence in the Public Sector - a Research Agenda. International Journal of Public Administration 44:13, pages 1103-1128.
Read now
Alexia Maddox & Luke Heemsbergen. (2021) The electrified social and its dark alternatives: policing and politics in the computational age. Continuum 35:5, pages 692-705.
Read now

Articles from other publishers (35)

Rudra P. Pradhan, Mak B. Arvin, Mahendhiran S. Nair, Sara E. Bennett & Alexander Brem. (2023) Do Innovation and Institutional Quality Elevate Economic Growth? Empirical Evidence from Developing Countries. International Journal of Innovation and Technology Management.
Crossref
Ruxandra-Irina POPESCU, Oana Matilda SABIE & Marian Iulian TRUȘCĂ. (2023) The Contribution of Artificial Intelligence to Stimulating the Innovation of Educational Services and University Programs in Public Administration. Transylvanian Review of Administrative Sciences:70 E, pages 85-108.
Crossref
S. A. Tomilina & M. L. Dorofeev. (2023) Improving of the G2C Payment Mechanism as the Part of the Development of the Social Treasury Project Using the Russian National Payment System. Management Sciences 13:3, pages 47-58.
Crossref
Le Thanh Ha. (2023) An investigation of digital integration's importance on smart and sustainable agriculture in the European region. Resources Policy 86, pages 104158.
Crossref
Ulrik B.U. Roehl. (2023) Automated decision-making and good administration: Views from inside the government machinery. Government Information Quarterly 40:4, pages 101864.
Crossref
Sarvesh Kumar, Upasana Gupta, Arvind Kumar Singh & Avadh Kishore Singh. (2023) Artificial Intelligence. Journal of Computers, Mechanical and Management 2:3, pages 31-42.
Crossref
Ulrik Roehl & Joep Crompvoets. (2023) Inside algorithmic bureaucracy: Disentangling automated decision-making and good administration. Public Policy and Administration.
Crossref
Dawn Holford, Angelo Fasce, Katy Tapper, Miso Demko, Stephan Lewandowsky, Ulrike Hahn, Christoph M. Abels, Ahmed Al-Rawi, Sameer Alladin, T. Sonia Boender, Hendrik Bruns, Helen Fischer, Christian Gilde, Paul H. P. Hanel, Stefan M. Herzog, Astrid Kause, Sune Lehmann, Matthew S. Nurse, Caroline Orr, Niccolò Pescetelli, Maria Petrescu, Sunita Sah, Philipp Schmid, Miroslav Sirota & Marlene Wulf. (2023) Science Communication as a Collective Intelligence Endeavor: A Manifesto and Examples for Implementation. Science Communication 45:4, pages 539-554.
Crossref
Liang Ma. 2023. Dilemmas in Public Management in Greater China and Australia: Rising Tensions but Common Challenges. Dilemmas in Public Management in Greater China and Australia: Rising Tensions but Common Challenges 407 427 .
Apoorva Kulkarni, Shaji Joseph & Kanchan Patil. (2023) Role of Artificial Intelligence in Sustainability Reporting by Leveraging ESG Theory into Action. Role of Artificial Intelligence in Sustainability Reporting by Leveraging ESG Theory into Action.
Balázs Hohmann. (2023) Chatbotok a kormányzati platformok szolgálatában. Belügyi Szemle 71:4, pages 691-709.
Crossref
Pedro R. Palos-Sánchez, Pedro Baena-Luna, Mercedes García-Ordaz & Francisco J. Martínez-López. (2023) Digital Transformation and Local Government Response to the COVID-19 Pandemic: An Assessment of Its Impact on the Sustainable Development Goals. SAGE Open 13:2, pages 215824402311673.
Crossref
Douglas André Roesler, Denis Alcides Rezende & Giovana Goretti Feijó de Almeida. (2023) Estratégias e serviços públicos digitais e relações com subprojetos de cidade digital estratégica: casos Brasil e Alemanha. Revista de Gestão e Secretariado (Management and Administrative Professional Review) 14:3, pages 3443-3468.
Crossref
Katarzyna Sienkiewicz-Małyjurek. (2023) Whether AI adoption challenges matter for public managers? The case of Polish cities. Government Information Quarterly, pages 101828.
Crossref
Saniyat A. Agamagomedova, Natalia V. Dzhagaryan, Larisa V. Zavgorodnyaya, Elena Yu. Zolochevskaya & Indira G. Tsopanova. 2023. Technological Trends in the AI Economy. Technological Trends in the AI Economy 253 260 .
Christantus Tabi, Chaminda Hewage, Sheikh Tahir Bakhsh & Elochukwu Ukwandu. 2023. Digital Transformation in Policing: The Promise, Perils and Solutions. Digital Transformation in Policing: The Promise, Perils and Solutions 85 107 .
Dewant Katare, Nicolas Kourtellis, Souneil Park, Diego Perino, Marijn Janssen & Aaron Yi Ding. (2022) Bias Detection and Generalization in AI Algorithms on Edge for Autonomous Driving. Bias Detection and Generalization in AI Algorithms on Edge for Autonomous Driving.
Robert Shanklin, Michele Samorani, Shannon Harris & Michael A. Santoro. (2022) Ethical Redress of Racial Inequities in AI: Lessons from Decoupling Machine Learning from Optimization in Medical Appointment Scheduling. Philosophy & Technology 35:4.
Crossref
Swarnamouli Majumdar, Sonny Kirkley & Mayur Srivastava. (2022) Voice Command AI Assistant for Public Safety. Voice Command AI Assistant for Public Safety.
Alexandra Bratanova, Hien Pham, Claire Mason, Stefan Hajkowicz, Claire Naughtin, Emma Schleiger, Conrad Sanderson, Caron Chen & Sarvnaz Karimi. (2022) Differentiating artificial intelligence activity clusters in Australia. Technology in Society 71, pages 102104.
Crossref
Kenneth David Strang & Zhaohao Sun. (2022) ERP Staff versus AI recruitment with employment real-time big data. Discover Artificial Intelligence 2:1.
Crossref
Olga Alejandra Alcántara Francia, Miguel Nunez-del-Prado & Hugo Alatrista-Salas. (2022) Survey of Text Mining Techniques Applied to Judicial Decisions Prediction. Applied Sciences 12:20, pages 10200.
Crossref
Joseph MacPherson, Ariane Voglhuber-Slavinsky, Mathias Olbrisch, Philipp Schöbel, Ewa Dönitz, Ioanna Mouratiadou & Katharina Helming. (2022) Future agricultural systems and the role of digitalization for achieving sustainability goals. A review. Agronomy for Sustainable Development 42:4.
Crossref
Tanja Sophie Gesk & Michael Leyer. (2022) Artificial intelligence in public services: When and why citizens accept its usage. Government Information Quarterly 39:3, pages 101704.
Crossref
Nadja Damij & Suman Bhattacharya. (2022) The Role of AI Chatbots in Mental Health Related Public Services in a (Post)Pandemic World: A Review and Future Research Agenda. The Role of AI Chatbots in Mental Health Related Public Services in a (Post)Pandemic World: A Review and Future Research Agenda.
Douglas Morgan Fullin Saldanha, Cleidson Nogueira Dias & Siegrid Guillaumon. (2022) Transparency and accountability in digital public services: Learning from the Brazilian cases. Government Information Quarterly 39:2, pages 101680.
Crossref
Soonhee Kim, Kim Normann Andersen & Jungwoo Lee. (2021) Platform Government in the Era of Smart Technology. Public Administration Review 82:2, pages 362-368.
Crossref
Svetlana Morkovina. (2022) Introduction to Emotional Chat Bots and the Basics of Bioinformatics. International Journal of Applied Research in Bioinformatics 12:1, pages 1-6.
Crossref
Richard Michael DreylingIIIIII, Tanel Tammet & Ingrid Pappel. 2022. Future Data and Security Engineering. Big Data, Security and Privacy, Smart City and Industry 4.0 Applications. Future Data and Security Engineering. Big Data, Security and Privacy, Smart City and Industry 4.0 Applications 547 559 .
Shashank Kumar, Rakesh D. Raut, Maciel M. Queiroz & Balkrishna E. Narkhede. (2021) Mapping the barriers of AI implementations in the public distribution system: The Indian experience. Technology in Society 67, pages 101737.
Crossref
Pedro Molina Rodríguez-Navas, Narcisa Medranda Morales & Johamna Muñoz Lalinde. (2021) Transparency for Participation through the Communication Approach. ISPRS International Journal of Geo-Information 10:9, pages 586.
Crossref
Silvia Rolandi, Gianluca Brunori, Manlio Bacco & Ivano Scotti. (2021) The Digitalization of Agriculture and Rural Areas: Towards a Taxonomy of the Impacts. Sustainability 13:9, pages 5172.
Crossref
Yolvi Ocaña-Fernández, Luis Alex Valenzuela-Fernández, Miguel Angel Vera-Flores & Raúl Alberto Rengifo-Lozano. (2021) Inteligencia artificial (IA) aplicada a la gestión pública. Revista Venezolana de Gerencia 26:94, pages 696-707.
Crossref
Md. Jasim Uddin & Monika Nasrin Munni. 2021. Vision, Sensing and Analytics: Integrative Approaches. Vision, Sensing and Analytics: Integrative Approaches 267 305 .
Alexandra Bratanova, Hien Pham, Claire Mason, Stefan Hajkowicz, Claire Naughtin, Emma Schleiger, Conrad Sanderson, Haohui chen & Sarvnaz Karimi. (2022) Differentiating Artificial Intelligence Capability Clusters in Australia. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.