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Guest Editorial

Implementing Challenging Policy and Systems Change: Identifying Leadership Competencies

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Mesut Akdere, Mehmet Top & Sabahattin Tekingündüz. (2020) Examining patient perceptions of service quality in Turkish hospitals: The SERVPERF model. Total Quality Management & Business Excellence 31:3-4, pages 342-352.
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Elif ÇETİN, Dilek YILMAZ BÖREKÇİ & Sinem BÜYÜKSAATÇI KİRİŞ. (2020) SAĞLIK HİZMETLERİNDE MODÜLERLİK VE MÜŞTERİ MEMNUNİYETİ. Finans Ekonomi ve Sosyal Araştırmalar Dergisi 5:1, pages 33-53.
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