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Cogent Business & Management Volume 5, 2018 - Issue 1
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Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction

Muhammad Shahid IqbalDepartment of Commerce, Bahauddin Zakariya University, Multan, PakistanCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-6164-6559View further author information
ORCID Icon,
Masood Ul HassanDepartment of Commerce, Bahauddin Zakariya University, Multan, PakistanView further author information
&
Ume HabibahDepartment of Business Administration, Sukkur IBA University, Sukkur, PakistanORCID Iconhttps://orcid.org/0000-0003-0341-1510View further author information
ORCID Icon |
Len TiuWrightUniversity of Huddersfield, UK
(Reviewing Editor)
Article: 1 | Received 16 Oct 2017, Accepted 28 Dec 2017, Published online: 04 Feb 2018

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