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Cogent Business & Management Volume 5, 2018 - Issue 1
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Research Article

Can hotel managers with social intelligence affect the emotions of employees?

Volkan GencSchool of Tourism and Hotel Management, Batman University, Batman, TurkeyCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-5887-0568View further author information
ORCID Icon &
Seray Gulertekin GencSchool of Tourism and Hotel Management, Batman University, Batman, TurkeyORCID Iconhttps://orcid.org/0000-0002-0655-2856View further author information
ORCID Icon |
Yusliza Mohd YusoffUniversiti Malaysia Terengganu, Malaysia
(Reviewing Editor)
Article: 1432157 | Received 12 May 2017, Accepted 20 Jan 2018, Published online: 06 Feb 2018

Citations (4)

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Read on this site (1)

Aleksandra Grobelna. (2021) Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support. Journal of Hospitality Marketing & Management 30:4, pages 395-418.
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Articles from other publishers (3)

Cathy H.C. Hsu, Nan Chen & Shiqin Zhang. (2023) Emotion regulation research in hospitality and tourism. International Journal of Contemporary Hospitality Management.
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Wei Xiong, Shiyun Chen, Bendegul Okumus & Fang Fan. (2022) Gender stereotyping and its impact on perceived emotional leadership in the hospitality industry: A mixed-methods study. Tourism Management 90, pages 104476.
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Rula Odeh Alsawalqa. (2020) Emotional labour, social intelligence, and narcissism among physicians in Jordan. Humanities and Social Sciences Communications 7:1.
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