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S. Habibollah Mirghafoori, Mohammad Reza Izadi & Ali Daei. (2018) An integrated approach for prioritizing the barriers to airport service quality in an intuitionistic-fuzzy environment. Cogent Business & Management 5:1.
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Cristina Mele, Tiziana Russo-Spena & Valtteri Kaartemo. (2020) The impact of coronavirus on business: developing service research agenda for a post-coronavirus world. Journal of Service Theory and Practice 31:2, pages 184-202.
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