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Cogent Arts & Humanities Volume 6, 2019 - Issue 1

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Research Article

Composing responses to negative hotel reviews: A genre analysis

Athip ThumvichitLanguage Institute, Thammasat University, Bangkok, ThailandCorrespondence[email protected]

https://orcid.org/0000-0002-9201-9862 View further author information

Chanika GampperLanguage Institute, Thammasat University, Bangkok, ThailandView further author information

Jeroen van de WeijerSchool of Foreign Languages, Shenzhen University, Shenzhen, ChinaView further author information

(Reviewing editor)

Article: 1629154 | Received 30 Jan 2019, Accepted 03 Jun 2019, Published online: 19 Jun 2019

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https://doi.org/10.1080/23311983.2019.1629154
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Citations (3)

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Articles from other publishers (3)

Rebecca Elektra Van Herck & Lieve Vangehuchten. (2023) Unpacking the Art of Customer Complaint Handling in Spanish and British Telecom Emails: A Cross-Cultural Webcare Study With a Human Touch. International Journal of Business Communication 61:1, pages 115-147.
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Rebecca Van Herck, Sofie Decock & Bridgit Fastrich. (2022) A unique blend of interpersonal and transactional strategies in English email responses to customer complaints in a B2C setting: A move analysis. English for Specific Purposes 65, pages 30-48.
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Marta Vicente, Maria Miro Maestre, Elena Lloret & Armando Suarez Cueto. (2021) Leveraging Machine Learning to Explain the Nature of Written Genres. IEEE Access 9, pages 24705-24726.
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