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Managing Sport and Leisure Volume 24, 2019 - Issue 1-3
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Customer value co-creation behaviour in fitness centres: how does it influence customers’ value, satisfaction, and repatronage intention?

Weisheng ChiuLee Shau Kee School of Business and Administration, The Open University of Hong Kong, Kowloon, Hong Kong
,
Doyeon WonDepartment of Kinesiology, Texas A&M University-Corpus Christi, Corpus Christi, TX, USACorrespondence[email protected]
&
Jung-sup BaeDivision of Sport Science, Hanyang University, Ansan, Korea
Pages 32-44 | Received 15 Sep 2018, Accepted 04 Feb 2019, Published online: 19 Feb 2019

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Luke L. Mao, James J. Zhang, Min Jung Kim, Hongyoung Kim, Daniel P. Connaughton & Yong Wang. (2023) Towards an inductive model of customer experience in fitness clubs: a structural topic modeling approach. European Sport Management Quarterly 0:0, pages 1-23.
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Erkan Faruk Şirin, Mehmet Öztaş & Ali Sevilmiş. (2023) The Psychology of Fitness Center Members: An Examination of Turkish Fitness Clubs. Journal of Global Sport Management 0:0, pages 1-20.
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Mohsen Behnam, Christos Anagnostopoulos, Terri Byers & Dimitra A. Papadimitriou. (2023) The impact of perceived corporate social responsibility on value-in-use through customer engagement in non-profit sports clubs: the moderating role of co-production. European Sport Management Quarterly 23:3, pages 789-810.
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Pratyancha Singh, Vinod Kumar & Sonia Kataria. (2023) A Serial Mediation Model for Investigating the Impact of e-CRM Services on Customer Loyalty in the Indian Healthcare Industry. Journal of Relationship Marketing 22:1, pages 62-86.
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Tantri Yanuar Rahmat Syah & Dora Olivia. (2022) Enhancing Patronage Intention on Online Fashion Industry in Indonesia: The Role of Value Co-Creation, Brand Image, and E-Service Quality. Cogent Business & Management 9:1.
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Hüseyin Çevik & Ali Sevilmiş. (2022) The effects of sense of community on perceived value, consumer satisfaction and future intention in the low-cost fitness clubs. Managing Sport and Leisure 0:0, pages 1-21.
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Fernando García-Pascual, Rómulo Jacobo González-García & Carlos Campos Pérez. (2022) The influence of subjective well-being on the perceptions of customers of private sports centres. linear models vs qualitative comparative analysis. Managing Sport and Leisure 0:0, pages 1-12.
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Mohsen Behnam, Vahid Delshab & Luu Trong Tuan. (2022) Perceived service innovation in non-profit sports clubs: the antecedents and consequence. European Sport Management Quarterly 22:3, pages 440-462.
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Mohsen Behnam, Mikihiro Sato & Bradley J. Baker. (2021) The Role of Consumer Engagement in Behavioral Loyalty through Value Co-Creation in Fitness Clubs. Sport Management Review 24:4, pages 567-593.
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Li-Chung Chang, Xin Wang, Su-Qun Zhang, Chang-Bin Chen, Zhi-Hong Yuan, Xian-Ju Zeng, Jian-Qi Chu & San-Bing Tsai. (2021) User-driven business model innovation: an ethnographic inquiry into Toutiao in the Chinese context. Asia Pacific Business Review 27:3, pages 359-377.
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Sarah Badar (Imran) & Ajmal Waheed. (2022) Revealing the factors of re-patronage intention: true behavioral insights in hotel customers. Journal of Hospitality and Tourism Insights 6:5, pages 2317-2338.
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Taşkın Dirsehan & Cansu Tor Kadıoğlu. (2023) Operationalizing Customer-perceived Value as an Emergent Variable: Empirical Evidence from Mobile Food Ordering and Delivery Applications. Journal of Creating Value 9:2, pages 227-244.
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Ana-María Magaz-González, César Sahelices-Pinto, Cristina Mendaña-Cuervo & Marta García-Tascón. (2023) Experienced vs. Novice Participants Perception of Overall Quality and Intention to Join in Future Sport Trials: Case European Duathlon Championship. European Journal of Investigation in Health, Psychology and Education 13:8, pages 1395-1410.
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García-Pascual Fernando, Parra-Camacho David & Aguado-Berenguer Sergio. (2023) Effect of service experience, engagement and satisfaction on the future intentions of customers of a sports services. Heliyon 9:7, pages e17850.
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Fong-Jia Wang, Weisheng Chiu, Kuo-Feng Tseng & Heetae Cho. (2023) The roles of employee–employee collaboration and employee–customer collaboration in fitness service innovation: a comparison of frontline and non-frontline employees. International Journal of Sports Marketing and Sponsorship.
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Fernando García-Pascual, Ignacio Ballester-Esteve & Ferran Calabuig. (2023) Influence of Sports Participation on the Behaviors of Customers of Sports Services: Linear and Qualitative Comparative Analysis Models. Healthcare 11:9, pages 1320.
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Fong-Jia Wang, Chia-Huei Hsiao, Wei-Hsuan Shih & Weisheng Chiu. (2023) Impacts of Price and Quality Perceptions on Individuals’ Intention to Participate in Marathon Events: Mediating Role of Perceived Value. SAGE Open 13:2.
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Thiago de Luca Sant'ana Ribeiro, Benny Kramer Costa, Manuel Portugal Ferreira & Otávio Bandeira de Lamônica Freire. (2023) Value co-creation in tourism and hospitality: A systematic literature review. European Management Journal.
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Fangwei Liao, Qingyi Wei, Anya Li & Jin Yang. (2023) Link Virtual Community Interaction and Citizenship Behavior of Fitness Club Customers: The Role of Psychological Empowerment and Sense of Community. Sustainability 15:3, pages 2455.
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Fong Jia Wang & Weisheng Chiu. (2022) Service encounter and repurchase intention in fitness centers: perceived value as a mediator and service innovativeness as a moderator. International Journal of Sports Marketing and Sponsorship 24:1, pages 145-167.
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Chang-Hua Yen, Cheng-Hsien Tsai & Tien-Cheng Han. (2022) Can tourist value cocreation behavior enhance tour leader love? The role of perceived value. Journal of Hospitality and Tourism Management 53, pages 133-142.
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Ali Sevilmiş, İlknur Özdemir, Jerónimo García-Fernández & James Jianhui Zhang. (2022) Examining the Relationships Among Perceived Quality, Perceived Value, Customer Satisfaction, and Behavioral Intention in Turkish Fitness Centers. Physical Culture and Sport. Studies and Research 96:1, pages 40-54.
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Kevin K. Byon, Jingxian (Cecilia) Zhang & Wooyoung (William) Jang. (2022) Examining the Value Co-Creation Model in Motor Racing Events: Moderating Effect of Residents and Tourists. Sustainability 14:15, pages 9648.
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Fulya Acikgoz & Asli D.A. Tasci. (2021) Brand cocreation and immersion: the link between sense of brand community and attitude toward a brand. Journal of Hospitality and Tourism Insights 5:2, pages 465-500.
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Hossein Olya, Babak Taheri, Anna Farmaki & Martin Joseph Gannon. (2021) Modelling perceived service quality and turnover intentions in gender‐segregated environments. International Journal of Consumer Studies 46:1, pages 200-217.
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Waqar Nadeem, Teck Ming Tan, Mina Tajvidi & Nick Hajli. (2021) How do experiences enhance brand relationship performance and value co-creation in social commerce? The role of consumer engagement and self brand-connection. Technological Forecasting and Social Change 171, pages 120952.
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Ardvin Kester S. Ong, Yogi Tri Prasetyo, Kerr Lorenzo Picazo, Kim Aaron Salvador, Bobby Ardiansyah Miraja, Yoshiki B. Kurata, Thanatorn Chuenyindee, Reny Nadlifatin, Anak Agung Ngurah Perwira Redi & Michael Nayat Young. (2021) Gym-Goers Preference Analysis of Fitness Centers during the COVID-19 Pandemic: A Conjoint Analysis Approach for Business Sustainability. Sustainability 13:18, pages 10481.
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Fernando García-Pascual, Carlos Pérez-Campos, Joaquín García Sánchez, Ana Soto-Rubio & Sergio Aguado Berenguer. (2021) Models of Sports Management in Fitness Centres. Influence of Sex, Age and Sport Frequency. Linear Models vs. Qualitative Comparative Analysis. Sustainability 13:16, pages 8995.
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Mohsen Behnam, Linda D. Hollebeek, Moira K. Clark & Reza Farabi. (2021) Exploring customer engagement in the product vs. service context. Journal of Retailing and Consumer Services 60, pages 102456.
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Fernando García-Pascual, Vicente Prado-Gascó, Mario Alguacil, Irena Valantine & Ferran Calabuig-Moreno. (2020) Future Intentions of Fitness Center Customers: Effect of Emotions, Perceived Well-Being and Management Variables. Frontiers in Psychology 11.
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Ebrahim Rasti Borazjani Faghat, Naser Khani & Akbar Alemtabriz. (2020) A paradigmatic model for shared value innovation management in the supply chain. International Journal of Innovation Science 12:1, pages 142-166.
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Eric Klutse Adevu, Joseph Budu, Walter Dzimey & Edward Entee. 2020. Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation. Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation 499 507 .

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