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Original Articles

Measuring and managing brand loyalty

Pages 111-128 | Published online: 09 Dec 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (22)

Thanh Thanh Bui, Quang Tri Tran, Tho Alang & Tri D. Le. (2023) Examining the relationship between digital content marketing perceived value and brand loyalty: Insights from Vietnam. Cogent Social Sciences 9:1.
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Riza Casidy, Catherine Prentice & Walter Wymer. (2019) The effects of brand identity on brand performance in the service sector. Journal of Strategic Marketing 27:8, pages 651-665.
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Mark Ojeme, Erdem Kirkbeşoğlu & Betul Dogan. (2019) The Role of Uncertainty Avoidance and Situational Abnormality in the Satisfaction-Trust-Loyalty Link. Journal of Relationship Marketing 18:4, pages 324-349.
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Terrence Brown, Meyser Abduljabbar, Stefan Englund & Emily Treen. (2018) Twenty-five years and counting: an analysis of the Journal of Strategic Marketing. Journal of Strategic Marketing 26:2, pages 125-139.
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Seung-Hee Lee & Jane E. Workman. (2015) Determinants of brand loyalty: self-construal, self-expressive brands, and brand attachment. International Journal of Fashion Design, Technology and Education 8:1, pages 12-20.
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Sanjit Kumar Roy & Gul T. Butaney. (2014) Customer's relative loyalty: an empirical examination. Journal of Strategic Marketing 22:3, pages 206-221.
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Dahlia El-Manstrly & Tina Harrison. (2013) A critical examination of service loyalty measures. Journal of Marketing Management 29:15-16, pages 1834-1861.
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Arpita Agnihotri. (2013) Turnaround of Harley Davidson – cult brand or strategic fit approach?. Journal of Strategic Marketing 21:3, pages 292-301.
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Irene Gil-Saura, María Eugenia Ruiz-Molina, Geraldine Michel & Amparo Corraliza-Zapata. (2013) Retail brand equity: a model based on its dimensions and effects. The International Review of Retail, Distribution and Consumer Research 23:2, pages 111-136.
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Klaus-Peter Wiedmann, Nadine Hennigs, Steffen Schmidt & Thomas Wuestefeld. (2011) Drivers and Outcomes of Brand Heritage: Consumers' Perception of Heritage Brands in the Automotive Industry. Journal of Marketing Theory and Practice 19:2, pages 205-220.
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Xiang (Robert) Li & James F. Petrick. (2010) Revisiting the Commitment-Loyalty Distinction in a Cruising Context. Journal of Leisure Research 42:1, pages 67-90.
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Xiang (Robert) Li & JamesF. Petrick. (2008) Reexamining the Dimensionality of Brand Loyalty: A Case of the Cruise Industry . Journal of Travel & Tourism Marketing 25:1, pages 68-85.
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Xiang (Robert) Li, JamesF. Petrick & Yuan (Nora) Zhou. (2008) Towards a Conceptual Framework of Tourists' Destination Knowledge and Loyalty. Journal of Quality Assurance in Hospitality & Tourism 8:3, pages 79-96.
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SpirosP. Gounaris, NektariosA. Tzempelikos & Kalliopi Chatzipanagiotou. (2007) The Relationships of Customer-Perceived Value, Satisfaction, Loyalty and Behavioral Intentions. Journal of Relationship Marketing 6:1, pages 63-87.
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GeorgeE. Nakos & YannisA. Hajidimitriou. (2007) The Impact of National Animosity on Consumer Purchases. Journal of International Consumer Marketing 19:3, pages 53-72.
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구동모 & Dong Mo Koo. (2006) 지속적 쇼핑동기로서의 개인가치가 할인점 점포연상 평가와 단골의도에 주는 계층적 영향. Journal of Global Academy of Marketing Science 16:1, pages 45-71.
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Dong Mo Koo & Myong Ju Kang. (2004) Managing Store Images by Discount Retailers in Korea. Journal of Global Academy of Marketing Science 14:1, pages 145-169.
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