2,994
Views
143
CrossRef citations to date
0
Altmetric
Theme: Public Management by Numbers

Public Service Management by Numbers: Why Does it Vary? Where Has it Come From? What Are the Gaps and the Puzzles?

Pages 95-102 | Published online: 15 Mar 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (38)

Mathilde Pellizzari & Fabian Muniesa. (2023) Social impact bonds and the tactics of feasibility: experience from Chile, Colombia and France. International Public Management Journal 26:3, pages 357-375.
Read now
Ruth Gibbs, Michelle Carr, Mark Mulcahy & Don Walshe. (2023) Healthcare budgeting for cyclicality: Structured literature review of accounting, public administration and ­­­health management. Public Money & Management 0:0, pages 1-9.
Read now
Xaver Heinicke & Thomas W. Guenther. (2020) The Role of Management Controls in the Higher Education Sector: An Investigation of Different Perceptions. European Accounting Review 29:3, pages 581-630.
Read now
Stina Hansson, Helen Arfvidsson & David Simon. (2019) Governance for sustainable urban development: the double function of SDG indicators. Area Development and Policy 4:3, pages 217-235.
Read now
Cornelia Hoffmann & Wouter Van Dooren. (2017) Towards Good Enough Measurement – Sick Leave Statistics as a Case of the Measurement Challenges in Comparative Public Performance. Journal of Comparative Policy Analysis: Research and Practice 19:4, pages 362-376.
Read now
Zhivan Alach. (2017) Towards a standard conceptual typology of public sector performance measurement. Kōtuitui: New Zealand Journal of Social Sciences Online 12:1, pages 56-69.
Read now
Hwee Teng Robyn Tan & Gill Harvey. (2016) Unpacking the Black Box: A realist evaluation of performance management for social services. Public Management Review 18:10, pages 1456-1478.
Read now
Dila Agrizzi, Gloria Agyemang & Ebrahim Jaafaripooyan. (2016) Conforming to accreditation in Iranian hospitals. Accounting Forum 40:2, pages 106-124.
Read now
Asmus Leth Olsen. (2015) The Numerical Psychology of Performance Information: Implications for Citizens, Managers, and Policymakers. Public Performance & Management Review 39:1, pages 100-115.
Read now
Peter Dahler-Larsen. (2014) Constitutive Effects of Performance Indicators: Getting beyond unintended consequences. Public Management Review 16:7, pages 969-986.
Read now
Sabine Kuhlmann & Tim Jäkel. (2013) Competing, collaborating or controlling? Comparing benchmarking in European local government. Public Money & Management 33:4, pages 269-276.
Read now
Gerhard Hammerschmid, Steven Van de Walle & Vid Stimac. (2013) Internal and external use of performance information in public organizations: results from an international survey. Public Money & Management 33:4, pages 261-268.
Read now
Henk J. ter Bogt & Robert W. Scapens. (2012) Performance Management in Universities: Effects of the Transition to More Quantitative Measurement Systems. European Accounting Review 21:3, pages 451-497.
Read now
Etienne Charbonneau & François Bellavance. (2012) Blame Avoidance in Public Reporting. Public Performance & Management Review 35:3, pages 399-421.
Read now
Bob Carter, Andy Danford, Debra Howcroft, Helen Richardson, Andrew Smith & Phil Taylor. (2011) Lean and mean in the civil service: the case of processing in HMRC. Public Money & Management 31:2, pages 115-122.
Read now
Martin Lodge & Kai Wegrich. (2011) Governance as contested logics of control: Europeanized meat inspection regimes in Denmark and Germany. Journal of European Public Policy 18:1, pages 90-105.
Read now
Gianluca Veronesi & Kevin Keasey. (2010) NHS boards: knowing the ‘what’ but not the ‘how’. Public Money & Management 30:6, pages 363-370.
Read now
James Downe, Clive Grace, Steve Martin & Sandra Nutley. (2010) Theories Of Public Service Improvement. Public Management Review 12:5, pages 663-678.
Read now
Geoffrey Heath & James Radcliffe. (2010) Exploring the utility of current performance measures for changing roles and practices of ambulance paramedics. Public Money & Management 30:3, pages 151-158.
Read now
Gwyn Bevan. (2010) Performance Measurement of “Knights” and “Knaves”: Differences in Approaches and Impacts in British Countries after Devolution. Journal of Comparative Policy Analysis: Research and Practice 12:1-2, pages 33-56.
Read now
Gill Harvey, Chris Skelcher, Eileen Spencer, Pauline Jas & Kieran Walshe. (2010) Absorptive Capacity in a Non-Market Environment. Public Management Review 12:1, pages 77-97.
Read now
Christopher Hood, Ruth Dixon & Craig Beeston. (2008) Rating the Rankings: Assessing International Rankings of Public Service Performance. International Public Management Journal 11:3, pages 298-328.
Read now
Christiane Arndt. (2008) The Politics of Governance Ratings. International Public Management Journal 11:3, pages 275-297.
Read now
Steven Van de Walle. (2008) What Services are Public? What Aspects of Performance are to be Ranked? The Case of “Services of General Interest”. International Public Management Journal 11:3, pages 256-274.
Read now
Mirko Noordegraaf. (2008) Meanings of measurement. Public Management Review 10:2, pages 221-239.
Read now
Iain McLean, Dirk Haubrich & Roxana Gutiérrez-Romero. (2007) The Perils and Pitfalls of Performance Measurement: The CPA Regime for Local Authorities in England. Public Money & Management 27:2, pages 111-118.
Read now
Rowena Jacobs & Maria Goddard. (2007) How Do Performance Indicators Add Up? An Examination of Composite Indicators in Public Services. Public Money & Management 27:2, pages 103-110.
Read now

Articles from other publishers (105)

Xinhuan Huang, Yanzhen Bao, Xianyu Yu, Binqing Cai & Qunwei Wang. (2023) Exploration of the long-term performance-oriented incentive mechanism for balancing environmental and economic policies. Journal of Cleaner Production 429, pages 138870.
Crossref
Youlang Zhang, Wenkang Zhai & Wenzhao Li. (2023) Performance ranking, span of control, and grassroots government responsiveness. Review of Policy Research.
Crossref
Alexis Jeamet. (2022) Déposséder les soignants pour « reconstruire » l’hôpital public ? Une analyse d’économie politique. Économie et Institutions:30-31.
Crossref
Robert Cameron. 2022. Public Sector Reform in South Africa 1994–2021. Public Sector Reform in South Africa 1994–2021 169 182 .
Robert Royce. (2022) A consideration of escalation and special measures in NHS Wales. British Journal of Healthcare Management 28:5, pages 151-155.
Crossref
Alexandre Asselineau, Gilles Grolleau & Naoufel Mzoughi. (2021) A Good Servant But a Poor Master: The Side Effects of Numbers and Metrics. Administration & Society 54:5, pages 971-991.
Crossref
Jinyu Qiao. (2022) Intelligent Big Data Framework for the Technical Design of Public Management Applications in Sports. Mathematical Problems in Engineering 2022, pages 1-9.
Crossref
Hamza El Kaddouri. (2022) From the diffusion to the appropriation of cost accounting in a French university: Between institutional pressures and actors game. Corporate Governance and Organizational Behavior Review 6:2, special issue, pages 182-192.
Crossref
Paul Cairney. (2020) The myth of ‘evidence-based policymaking’ in a decentred state. Public Policy and Administration 37:1, pages 46-66.
Crossref
Angela Kline & Maria P. Aristigueta. 2022. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 2177 2186 .
Patrizia Garengo & Alberto Sardi. (2020) Performance measurement and management in the public sector: state of the art and research opportunities. International Journal of Productivity and Performance Management 70:7, pages 1629-1654.
Crossref
Ruth Dixon. (2020) Performance management in social impact bonds: how an outcomes-based approach shapes hybrid partnerships. International Journal of Public Sector Management 34:3, pages 356-376.
Crossref
Tingru Yang, Hua Liao & Yi-Ming Wei. (2020) Local government competition on setting emission reduction goals. Science of The Total Environment 745, pages 141002.
Crossref
Alexandra Lysova. (2018) Challenges to the veracity and the international comparability of Russian homicide statistics. European Journal of Criminology 17:4, pages 399-419.
Crossref
Shawn L. Benaine. (2020) Performance gaming: a systematic review of the literature in public administration and other disciplines with directions for future research. International Journal of Public Sector Management 33:5, pages 497-517.
Crossref
Maarten Hillebrandt & Michael Huber. (2020) Editorial: Quantifying Higher Education: Governing Universities and Academics by Numbers. Politics and Governance 8:2, pages 1-5.
Crossref
Elisa Fusco & Veronica Allegrini. (2020) The role of spatial interdependence in local government cost efficiency: An application to waste Italian sector. Socio-Economic Planning Sciences 69, pages 100681.
Crossref
Fabio Monteduro & Veronica Allegrini. (2020) How outsourcing affects the e-disclosure of performance information by local governments. Government Information Quarterly 37:1, pages 101398.
Crossref
Paul Atkinson, Sally Sheard & Tom Walley. (2019) ‘All the stars were aligned’? The origins of England’s National Institute for Health Research. Health Research Policy and Systems 17:1.
Crossref
Andrea MennickenWendy Nelson Espeland. (2019) What's New with Numbers? Sociological Approaches to the Study of Quantification. Annual Review of Sociology 45:1, pages 223-245.
Crossref
Johanna Mugler. 2019. Measuring Justice. Measuring Justice.
Jacob Reilley. 2019. Der Transparenz-Imperativ. Der Transparenz-Imperativ 187 218 .
Peter Murphy, Laurence Ferry, Russ Glennon & Kirsten GreenhalghRuss Glennon, Laurence Ferry & Peter Murphy. 2019. Public Service Accountability. Public Service Accountability 27 45 .
Peter Murphy, Laurence Ferry, Russ Glennon & Kirsten GreenhalghRuss Glennon, Laurence Ferry, Peter Murphy & Kirsten Greenhalgh. 2019. Public Service Accountability. Public Service Accountability 1 25 .
Christian Maroy & Xavier Pons. 2019. Accountability Policies in Education. Accountability Policies in Education 53 94 .
Étienne Charbonneau, Daniel Bromberg & Alexander C. Henderson. (2016) Steering a Swarm: Compliance and Learning in a Municipal Performance Regime. Administration & Society 50:10, pages 1447-1477.
Crossref
Yvonne Jie Chen, Pei Li & Yi Lu. (2018) Career concerns and multitasking local bureaucrats: Evidence of a target-based performance evaluation system in China. Journal of Development Economics 133, pages 84-101.
Crossref
Veronica Allegrini & Fabio Monteduro. (2018) The role of uncertainty in performance information disclosure. International Journal of Public Sector Management 31:5, pages 583-598.
Crossref
Olivia Jensen & Huijuan Wu. (2018) Urban water security indicators: Development and pilot. Environmental Science & Policy 83, pages 33-45.
Crossref
Patrícia Moura e Sá, Rui Pedro Lourenço & Susana Veloso. 2018. Handbook of Research on Modernization and Accountability in Public Sector Management. Handbook of Research on Modernization and Accountability in Public Sector Management 234 253 .
Andrea Garlatti, Paolo Fedele & Mario Ianniello. 2018. Outcome-Based Performance Management in the Public Sector. Outcome-Based Performance Management in the Public Sector 45 62 .
Angela Kline & Maria P. Aristigueta. 2018. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 949 959 .
Léa Sébastien, Markku Lehtonen & Tom Bauler. (2017) Introduction. Les indicateurs participatifs tiennent-ils leurs promesses ?. Participations N° 18:2, pages 9-38.
Crossref
Laurentiu Nicolae Luchi. (2017) La reddition de comptes au Gouvernement du Québec sous la Loi sur l’administration publique : Étude comparative de six organismes entre 2000 et 2012. Journal of Canadian Studies 50:3, pages 613-638.
Crossref
Asmus Leth Olsen. (2017) Human Interest or Hard Numbers? Experiments on Citizens’ Selection, Exposure, and Recall of Performance Information. Public Administration Review 77:3, pages 408-420.
Crossref
Mads Bøge Kristiansen. (2017) Performance contracting. International Journal of Public Sector Management 30:2, pages 170-188.
Crossref
Laura Schang & Alec Morton. (2016) Complementary logics of target-setting: hierarchist and experimentalist governance in the Scottish National Health Service. Health Economics, Policy and Law 12:1, pages 21-41.
Crossref
Adebayo Fayoyin & Emmanuel K. Ngwainmbi. 2017. Citizenship, Democracies, and Media Engagement among Emerging Economies and Marginalized Communities. Citizenship, Democracies, and Media Engagement among Emerging Economies and Marginalized Communities 325 345 .
Angela Kline & Maria P. Aristigueta. 2017. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 1 10 .
Pat Mayhew. (2016) In defence of administrative criminology. Crime Science 5:1.
Crossref
Richard Smith. (2016) Policing in austerity: time to go lean?. International Journal of Emergency Services 5:2, pages 174-183.
Crossref
Felicity M Matthews. (2016) Letting go and holding on: The politics of performance management in the United Kingdom. Public Policy and Administration 31:4, pages 303-323.
Crossref
Tim Tenbensel, Linda Chalmers & Esther Willing. (2016) Comparing the implementation consequences of the immunisation and emergency department health targets in New Zealand. Journal of Health Organization and Management 30:6, pages 1009-1024.
Crossref
Aron Buzogány. (2016) Wer hat Angst vor Abgeordnetenwatch? Repräsentation, Responsitivität und Transparenzforderungen an Abgeordnete des Deutschen BundestagesWho’s Afraid of Abgeordnetenwatch? Representation Responsiveness and Transparency in the German Bundestag. Zeitschrift für Vergleichende Politikwissenschaft 10:S2, pages 67-89.
Crossref
Markku Lehtonen, Léa Sébastien & Tom Bauler. (2016) The multiple roles of sustainability indicators in informational governance: between intended use and unanticipated influence. Current Opinion in Environmental Sustainability 18, pages 1-9.
Crossref
Aron Buzogány. 2016. Web 2.0 – Demokratie 3.0. Web 2.0 – Demokratie 3.0 67 89 .
JIAYUAN LI. (2015) THE PARADOX OF PERFORMANCE REGIMES: STRATEGIC RESPONSES TO TARGET REGIMES IN CHINESE LOCAL GOVERNMENT. Public Administration 93:4, pages 1152-1167.
Crossref
Henk J. Ter Bogt, G. Jan Van Helden & Berend Van Der Kolk. (2015) Challenging the NPM Ideas About Performance Management: Selectivity and Differentiation in Outcome-Oriented Performance Budgeting. Financial Accountability & Management 31:3, pages 287-315.
Crossref
Jie Gao. (2015) Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence. Public Administration and Development 35:2, pages 86-96.
Crossref
Étienne Charbonneau, Daniel E. Bromberg & Alexander C. Henderson. (2015) Performance improvement, culture, and regimes. International Journal of Public Sector Management 28:2, pages 105-120.
Crossref
이원희. (2015) The Effectiveness of Self Evaluation for Fiscal Programs - focusing on Ministry of Environment -. Korean Comparative Government Review 19:1, pages 225-246.
Crossref
Étienne Charbonneau, Gérard Divay & Damien Gardey. (2015) Volatilité dans l'utilisation des indicateurs de performance municipale : Bilan et nouvelle perspective d'analyse. Canadian Public Administration 58:1, pages 89-109.
Crossref
Étienne Charbonneau & François Bellavance. (2015) Performance management in a benchmarking regime: Quebec's municipal management indicators. Canadian Public Administration 58:1, pages 110-137.
Crossref
Joseph Drew & Brian Dollery. (2015) Inconsistent Depreciation Practice and Public Policymaking: Local Government Reform in New South Wales. Australian Accounting Review 25:1, pages 28-37.
Crossref
D. N. Ammons & D. J. Roenigk. (2014) Benchmarking and Interorganizational Learning in Local Government. Journal of Public Administration Research and Theory 25:1, pages 309-335.
Crossref
Tony Cutler. 2015. International Encyclopedia of the Social & Behavioral Sciences. International Encyclopedia of the Social & Behavioral Sciences 770 775 .
Aki Jääskeläinen, Harri Laihonen & Antti Lönnqvist. (2014) Distinctive features of service performance measurement. International Journal of Operations & Production Management 34:12, pages 1466-1486.
Crossref
Karim Murji. (2014) A representative workforce. International Journal of Sociology and Social Policy 34:9/10, pages 578-592.
Crossref
Roland F. Speklé & Frank H.M. Verbeeten. (2014) The use of performance measurement systems in the public sector: Effects on performance. Management Accounting Research 25:2, pages 131-146.
Crossref
Marie Tsanga Tabi & Dominique Verdon. (2014) New public service performance management tools and public water governance: the main lessons drawn from action research conducted in an urban environment. International Review of Administrative Sciences 80:1, pages 213-235.
Crossref
Harvey Goldstein. (2014) Using League Table Rankings in Public Policy Formation: Statistical Issues. Annual Review of Statistics and Its Application 1:1, pages 385-399.
Crossref
Per Nilsen, Christian Ståhl, Kerstin Roback & Paul Cairney. (2013) Never the twain shall meet? - a comparison of implementation science and policy implementation research. Implementation Science 8:1.
Crossref
Markku Lehtonen. (2013) The non-use and influence of UK Energy Sector Indicators. Ecological Indicators 35, pages 24-34.
Crossref
Gwyn Bevan & Barbara Fasolo. 2014. Behavioural Public Policy. Behavioural Public Policy 38 68 .
. 2013. Contrôle de gestion sur mesure. Contrôle de gestion sur mesure 249 256 .
Haslida Abu Hasan, Jane Frecknall-Hughes, David Heald & Ron Hodges. (2013) Auditee Perceptions of External Evaluations of the Use of Resources by Local Authorities. Financial Accountability & Management 29:3, pages 291-326.
Crossref
RUTH DIXON, CHRISTIANE ARNDT, MANUEL MULLERS, JARMO VAKKURI, KRISTIINA ENGBLOM‐PELKKALA & CHRISTOPHER HOOD. (2013) A LEVER FOR IMPROVEMENT OR A MAGNET FOR BLAME? PRESS AND POLITICAL RESPONSES TO INTERNATIONAL EDUCATIONAL RANKINGS IN FOUR EU COUNTRIES. Public Administration 91:2, pages 484-505.
Crossref
Marie Boitier & Anne Rivière. (2013) Freedom and responsibility for French universities: from global steering to local management. Accounting, Auditing & Accountability Journal 26:4, pages 616-649.
Crossref
Carol Devanney & Richard Wistow. (2013) Mapping the implementation of Children's Trust arrangements. Journal of Children's Services 8:1, pages 65-77.
Crossref
BOB CARTER, ANDY DANFORD, DEBRA HOWCROFT, HELEN RICHARDSON, ANDREW SMITH & PHIL TAYLOR. (2013) TAXING TIMES: LEAN WORKING AND THE CREATION OF (IN)EFFICIENCIES IN HM REVENUE AND CUSTOMS. Public Administration 91:1, pages 83-97.
Crossref
Åge Johnsen. (2013) Performance Management and Evaluation in Norwegian Local Government: Complementary or Competing Tools of Management?. New Directions for Evaluation 2013:137, pages 93-101.
Crossref
S. Guilfoyle. (2012) On Target?--Public Sector Performance Management: Recurrent Themes, Consequences and Questions. Policing 6:3, pages 250-260.
Crossref
G. Jan van Helden, Åge Johnsen & Jarmo Vakkuri. (2012) The life-cycle approach to performance management: Implications for public management and evaluation. Evaluation 18:2, pages 159-175.
Crossref
Aki Jääskeläinen, Harri Laihonen, Antti Lönnqvist, Miikka Palvalin, Virpi Sillanpää, Sanna Pekkola & Juhani Ukko. (2012) A contingency approach to performance measurement in service operations. Measuring Business Excellence 16:1, pages 43-52.
Crossref
Tsung-Tai ChenMei-Shu LaiI-Chin LinKuo-Piao Chung. (2011) Exploring and Comparing the Characteristics of Nonlatent and Latent Composite Scores. Medical Decision Making 32:1, pages 132-144.
Crossref
Will Jennings. 2012. Executive Politics in Times of Crisis. Executive Politics in Times of Crisis 239 263 .
Edward Page. 2012. The Withering of the Welfare State. The Withering of the Welfare State 101 117 .
Étienne Charbonneau. (2011) Assessing the effects of an Intelligence Performance Regime: Quebec's Municipal Management Indicators , 1999–2010 . International Review of Administrative Sciences 77:4, pages 733-755.
Crossref
Suresh Cuganesan & David Lacey. (2011) DEVELOPMENTS IN PUBLIC SECTOR PERFORMANCE MEASUREMENT: A PROJECT ON PRODUCING RETURN ON INVESTMENT METRICS FOR LAW ENFORCEMENT. Financial Accountability & Management 27:4, pages 458-479.
Crossref
Christopher Pollitt. (2011) ‘MODERATION IN ALL THINGS’: INTERNATIONAL COMPARISONS OF GOVERNANCE QUALITY. Financial Accountability & Management 27:4, pages 437-457.
Crossref
Stuart Cooper & Graham Pearce. (2011) Climate change performance measurement, control and accountability in English local authority areas. Accounting, Auditing & Accountability Journal 24:8, pages 1097-1118.
Crossref
LOURDES TORRES, VICENTE PINA & ANA YETANO. (2011) PERFORMANCE MEASUREMENT IN SPANISH LOCAL GOVERNMENTS. A CROSS-CASE COMPARISON STUDY. Public Administration 89:3, pages 1081-1109.
Crossref
Fabian Muniesa & Dominique Linhardt. (2011) Trials of explicitness in the implementation of public management reform. Critical Perspectives on Accounting 22:6, pages 550-566.
Crossref
Gianfranco Rebora & Matteo Turri. (2010) Critical factors in the use of evaluation in Italian universities. Higher Education 61:5, pages 531-544.
Crossref
Richard Hildebrand & James C. McDavid. (2011) Joining public accountability and performance management: A case study of Lethbridge, Alberta. Canadian Public Administration 54:1, pages 41-72.
Crossref
Tony Cutler. (2010) Performance Management in Public Services ‘Before’ New Public Management: The Case of NHS Acute Hospitals 1948-1962. Public Policy and Administration 26:1, pages 129-147.
Crossref
Will Jennings. (2010) Bureaucratic Performance and Control in British Politics: Asylum Policy 1994–2007. The British Journal of Politics and International Relations 12:4, pages 539-568.
Crossref
Steve Martin. 2011. Connecting Knowledge and Performance in Public Services. Connecting Knowledge and Performance in Public Services 16 32 .
George A. Boyne. 2014. Public Management and Performance. Public Management and Performance 207 226 .
Pietro Micheli & Andy Neely. (2010) Performance Measurement in the Public Sector in England: Searching for the Golden Thread. Public Administration Review 70:4, pages 591-600.
Crossref
G. Boyne & C. Hood. (2010) Incentives: New Research on an Old Problem. Journal of Public Administration Research and Theory 20:Supplement 2, pages i177-i180.
Crossref
Heidi Lomell. 2010. International Handbook of Criminology. International Handbook of Criminology 117 152 .
Steve MartinJames DowneClive GraceSandra Nutley. (2010) Validity, Utilization and Evidence-Based Policy: The Development and Impact of Performance Improvement Regimes in Local Public Services. Evaluation 16:1, pages 31-42.
Crossref
Paul ClarksonDavid ChallisSue DaviesMichael DonnellyRoger BeechTakayuki Hirano. (2010) Comparing How to Compare: An Evaluation of Alternative Performance Measurement Systems in the Field of Social Care. Evaluation 16:1, pages 59-79.
Crossref
P. Clarkson. (2008) Performance Measurement in Adult Social Care: Looking Backwards and Forwards. British Journal of Social Work 40:1, pages 170-187.
Crossref
Paul Cairney. (2009) Implementation and the Governance Problem. Public Policy and Administration 24:4, pages 355-377.
Crossref
Åse Gornitzka. (2009) Styringsreformer i høyere utdanning i Europa – politiske ambisjoner mellom omgivelsespress og sektortradisjoner. Norsk statsvitenskapelig tidsskrift 25:2, pages 129-158.
Crossref
Jie Gao. (2009) Governing by goals and numbers: A case study in the use of performance measurement to build state capacity in China. Public Administration and Development 29:1, pages 21-31.
Crossref
Gwyn Bevan & Richard Hamblin. (2009) Hitting and Missing Targets by Ambulance Services for Emergency Calls: Effects of Different Systems of Performance Measurement within the UK. Journal of the Royal Statistical Society Series A: Statistics in Society 172:1, pages 161-190.
Crossref
Christian van Stolk & Kai Wegrich. (2008) La convergence sans diffusion ? Analyse comparative du choix des indicateurs de performance dans l'administration fiscale et la sécurité sociale. Revue Internationale des Sciences Administratives Vol. 74:4, pages 621-649.
Crossref
Christian van Stolk & Kai Wegrich. (2008) Convergence without diffusion? A comparative analysis of the choice of performance indicators in tax administration and social security. International Review of Administrative Sciences 74:4, pages 589-614.
Crossref
Zoe Radnor. (2008) Muddled, massaging, manœuvring or manipulated?. International Journal of Productivity and Performance Management 57:4, pages 316-328.
Crossref
Jane Broadbent & James Guthrie. (2008) Public sector to public services: 20 years of “contextual” accounting research. Accounting, Auditing & Accountability Journal 21:2, pages 129-169.
Crossref
Armando Suppa & Natalie J. Webb. (2015) Performance in Complex, Hierarchical Government Organizations: What Can We Learn from a Comparative Study of Defense Organizations?. SSRN Electronic Journal.
Crossref
Roland F. Spekle & Frank Verbeeten. (2011) Management Control Systems, Results Oriented Culture, and Performance: Evidence from Dutch Municipalities. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.