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Public Money & Management Volume 27, 2007 - Issue 3
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New Development

Performance Measurement and the English Ambulance Service

Geoffrey Heath Chartered Management Accountant and Lecturer in public sector accounting, Keele University
&
James Radcliffe Principal lecturer in health policy in the Faculty of Health and Sciences, Staffordshire University
Pages 223-228 | Published online: 15 Mar 2010

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Naveen Jain, Manish R. K. Sahu, A. R. Singh & Prateek Sharma. (2023) A decision framework model for hospital selection in COVID-19 pandemic: A FIS approach. International Journal of Healthcare Management 16:2, pages 231-245.
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Paresh Wankhade, Geoffrey Heath & James Radcliffe. (2018) Cultural change and perpetuation in organisations: evidence from an English emergency ambulance service. Public Management Review 20:6, pages 923-948.
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Lucia Giovanelli, Ludovico Marinò, Federico Rotondo, Nicoletta Fadda, Alberto Ezza & Marta Amadori. (2015) Developing a performance evaluation system for the Italian public healthcare sector. Public Money & Management 35:4, pages 297-302.
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Paresh Wankhade. (2012) Different cultures of management and their relationships with organizational performance: evidence from the UK ambulance service. Public Money & Management 32:5, pages 381-388.
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Geoffrey Heath & James Radcliffe. (2010) Exploring the utility of current performance measures for changing roles and practices of ambulance paramedics. Public Money & Management 30:3, pages 151-158.
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Articles from other publishers (15)

Petrus Nel, Martina Kotze & Edson Badarai. (2023) Psychometric properties of an organisational effectiveness measure for state-owned enterprises. Acta Commercii 23:1.
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Maurya DayashankarSibasis Hense. (2022) Unintended Effects of Policy Interactions in the Health Sector: A Case of Kerala, India. Indian Journal of Public Administration 69:1, pages 138-150.
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Carlos Olivos & Hernan Caceres. (2022) MULTI-OBJECTIVE OPTIMIZATION OF AMBULANCE LOCATION IN ANTOFAGASTA, CHILE. Transport 37:3, pages 177-189.
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Paresh Wankhade & Swetketu PatnaikParesh Wankhade & Swetketu Patnaik. 2020. Collaboration and Governance in the Emergency Services. Collaboration and Governance in the Emergency Services 105 125 .
Ian Howard, Peter Cameron, Lee Wallis, Maaret Castrén & Veronica Lindström. (2019) Identifying quality indicators for prehospital emergency care services in the low to middle income setting: The South African perspective. African Journal of Emergency Medicine 9:4, pages 185-192.
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Ian Greener. (2018) Performance management that works? Improving public services by making use of intrinsic motivation. Social Policy & Administration 53:1, pages 99-112.
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Lucia Giovanelli, Federico Rotondo & Ludovico Marinò. 2017. Reshaping Accounting and Management Control Systems. Reshaping Accounting and Management Control Systems 203 219 .
Paresh Wankhade. (2016) Staff perceptions and changing role of pre-hospital profession in the UK ambulance services. International Journal of Emergency Services 5:2, pages 126-144.
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Jie Gao. (2015) Performance Measurement and Management in the Public Sector: Some Lessons from Research Evidence. Public Administration and Development 35:2, pages 86-96.
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Paresh Wankhade, James Radcliffe & Geoffrey Heath. 2015. Ambulance Services. Ambulance Services 65 80 .
Paresh Wankhade & Kevin Mackway-Jones. 2015. Ambulance Services. Ambulance Services 3 16 .
Paresh Wankhade & John Brinkman. (2014) The negative consequences of culture change management. International Journal of Public Sector Management 27:1, pages 2-25.
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Paresh Wankhade. (2011) Performance measurement and the UK emergency ambulance service. International Journal of Public Sector Management 24:5, pages 384-402.
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James Radcliffe & Geoffrey Heath. (2009) Ambulance calls and cancellations: policy and implementation issues. International Journal of Public Sector Management 22:5, pages 410-422.
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Gwyn Bevan & Richard Hamblin. (2009) Hitting and Missing Targets by Ambulance Services for Emergency Calls: Effects of Different Systems of Performance Measurement within the UK. Journal of the Royal Statistical Society Series A: Statistics in Society 172:1, pages 161-190.
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