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Original Article

Antecedents of Service Innovation in SMEs: Comparing the Effects of External and Internal Factors

Pages 521-540 | Published online: 19 Nov 2019

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (9)

Pepijn van Neerijnen, Patrick Figge, Michiel P. Tempelaar & Michaéla Schippers. (2023) Ambidexterity: Size matters! Reflexive climate and organizational TMS’s influence and the contingent effect of size. Journal of Small Business Management 61:6, pages 3121-3154.
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Brian T. McCann & George A. Shinkle. (2023) A behavioral view of SME product termination decisions. Journal of Small Business Management 61:4, pages 1529-1562.
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Xingong Li, Xiaokai Li & Sheng Ding. (2023) Effect of knowledge network embedding on exploitative and exploratory innovation: evidence from Chinese advanced manufacturing firms. Technology Analysis & Strategic Management 0:0, pages 1-15.
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Prosper Babon-Ayeng, Ernest Kissi, Reuben Agyei Tannor, Clinton Aigbavboa & Edward Badu. (2022) Critical success factors (CSFs) for the adoption of green construction concepts in road construction in Ghana. International Journal of Construction Management 0:0, pages 1-10.
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Ting Mu, Allard van Riel & Roel Schouteten. (2022) Individual ambidexterity in SMEs: Towards a typology aligning the concept, antecedents and outcomes. Journal of Small Business Management 60:2, pages 347-378.
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Anushree Priyadarshini, Yuhui Gao & Colm O’Gorman. (2021) Firm specific determinants of open innovation in European SMEs. Journal of Small Business & Entrepreneurship 0:0, pages 1-28.
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Mateja Bodlaj & Barbara Čater. (2019) The Impact of Environmental Turbulence on the Perceived Importance of Innovation and Innovativeness in SMEs. Journal of Small Business Management 57:sup2, pages 417-435.
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Aníbal López, Pedro Neves & Miguel Cunha. (2019) A High‐Growth Firm Contingency Test of the Formalization‐Performance Relationship. Journal of Small Business Management 57:sup2, pages 374-396.
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Mehmet Fatih Acar, Emel Aktas, Yavuz Agan & Michael Bourlakis. (2019) Does Sustainability Pay? Evidence from the Food Sector. Journal of Foodservice Business Research 22:3, pages 239-260.
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Articles from other publishers (62)

Mercedes Rubio-Andrés, Mª del Mar Ramos-González, Miguel Ángel Sastre-Castillo & Santiago Gutiérrez-Broncano. (2023) Stakeholder pressure and innovation capacity of SMEs in the COVID-19 pandemic: Mediating and multigroup analysis. Technological Forecasting and Social Change 190, pages 122432.
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Rubina Chakma & Sanjay Dhir. (2023) Exploring the determinants of ambidexterity in the context of Small and Medium Enterprises (SMEs): A meta-analytical review. Journal of Management & Organization, pages 1-29.
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Basil Ajer, Lucy Ngare & Ibrahim Macharia. (2023) Drivers of innovation in the agro-food micro, small and medium enterprises of Uganda. Journal of Agribusiness in Developing and Emerging Economies.
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Jiuling Xiao, Yuting Bao & Jiankang Wang. (2021) Which neighbor is more conducive to innovation? The moderating effect of partners’ innovation. The Journal of Technology Transfer 48:1, pages 33-67.
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Adil Riaz & Fouzia Hadi Ali. (2023) What drives responsible innovation in polluting small and medium enterprises?: an appraisal of leather manufacturing sector. Environmental Science and Pollution Research 30:15, pages 43536-43553.
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Fabio Santini, Luca Elisei, Teemu Malmi & Luca Scrucca. (2022) Management-control-system configurations in medium-sized mechanical-engineering firms: an exploratory analysis. Accounting Research Journal 35:6, pages 834-853.
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Zelong Wei, Wengao Huang, Yanping Wang & Lulu Sun. (2022) When does servitization promote product innovation? The moderating roles of product modularization and organization formalization. Technovation 117, pages 102594.
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Cătălin Gabriel Ioniţă. (2022) Exploration vs. Exploitation: How Innovation Strategies Impact Firm Performance and Competitive Advantage. Proceedings of the International Conference on Business Excellence 16:1, pages 31-46.
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XI OUYANG, ZHIQIANG LIU & YUCHENG ZHANG. (2022) FIRM SIZE, RADICAL AND INCREMENTAL INNOVATION: A META-ANALYSIS BASED ON THE AWARENESS-MOTIVATION-CAPABILITY PERSPECTIVE. International Journal of Innovation Management 26:06.
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NIMA GAROUSI MOKHTARZADEH, HANNAN AMOOZAD MAHDIRAJI, ISMAIL JAFARPANAH & DONGMEI CAO. (2022) EXAMINING THE INFLUENCE OF ENVIRONMENTAL TURBULENCE ON FIRM INNOVATION PERFORMANCE IN EMERGING MARKETS: USING AN ENVIRONMENT-STRATEGY-PERFORMANCE FRAMEWORK. International Journal of Innovation Management 26:04.
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Céline Bérard, Bérangère L. Szostak & Rafik Abdesselam. (2022) Corporate Social Responsibility: A Driving Force for Exploration and Exploitation in SMEs?. Journal of Innovation Economics & Management N° 38:2, pages 119-146.
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Hani El Chaarani, Prof. Demetris Vrontis, Sam El Nemar & Zouhour El Abiad. (2021) The impact of strategic competitive innovation on the financial performance of SMEs during COVID-19 pandemic period. Competitiveness Review: An International Business Journal 32:3, pages 282-301.
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Mohammad Arief, Rita Indah Mustikowati, Fathor A. S & Muh. Syarif. (2022) Tourist Destination based on SMEs innovation: a lesson from Madura Island, Indonesia. WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS 19, pages 1008-1018.
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Xi Zhong, Weihong Chen & Ge Ren. (2022) The effects of performance shortfalls on firms’ exploitation and exploration R&D internationalization decisions: Does industry environmental matter?. Technovation 112, pages 102408.
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Shuting Chen & Dengke Yu. (2021) The impacts of ambidextrous innovation on organizational obsolescence in turbulent environments. Kybernetes 51:3, pages 1009-1037.
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Shuangshuang Tang, Shudi Liao, Lumeng Wang, Weijing Chen & Zhiwen Guo. (2022) A Configurational Analysis of Small and Medium-Sized Enterprises’ Radical Innovations: The Perspective of Dynamic Capabilities. Frontiers in Psychology 12.
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Carla Curado, Tiago Gonçalves & João Costa Brito. (2022) Understanding the HRM systems double contribution to radical and incremental innovation in SMEs: A configurational approach. Journal of Economics and Management 44, pages 315-343.
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Aristides Matopoulos & Emel Aktas. 2022. New Perspectives in Operations Research and Management Science. New Perspectives in Operations Research and Management Science 233 260 .
Joseph A. TubilAlexander S. AcostaImee C. AcostaEduardo P. Malagapo. (2021) Determinants of Assurance Management System for Critical Asset: A Literature Review. International Journal of Mathematical, Engineering and Management Sciences 6:6, pages 1667-1693.
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Jessica Alzamora-Ruiz, María del Mar Fuentes-Fuentes & Myriam Martinez-Fiestas. (2021) Together or separately? Direct and synergistic effects of Effectuation and Causation on innovation in technology-based SMEs. International Entrepreneurship and Management Journal 17:4, pages 1917-1943.
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Yuniarty, Idris Gautama So, Sri Bramantoro Abdinagoro & Mohammad Hamsal. (2021) Sustaining the Innovation Performance of E-Business SMEs Through Digital Eco-Dynamic to Survive in the Covid-19 Pandemic. Sustaining the Innovation Performance of E-Business SMEs Through Digital Eco-Dynamic to Survive in the Covid-19 Pandemic.
Kathrin Wenke, Florian B. Zapkau & Christian Schwens. (2021) Too small to do it all? A meta-analysis on the relative relationships of exploration, exploitation, and ambidexterity with SME performance. Journal of Business Research 132, pages 653-665.
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Yuniarty, Idris Gautama So, Sri Bramantoro Abdinagoro & Mohammad Hamsal. (2021) Completing the Configuration of Digital Eco-Dynamic to Improve the Innovation Performance of SMEs. Completing the Configuration of Digital Eco-Dynamic to Improve the Innovation Performance of SMEs.
Nathan Eva, Sen Sendjaya, Daniel Prajogo & Karryna Madison. (2021) Does organizational structure render leadership unnecessary? Configurations of formalization and centralization as a substitute and neutralizer of servant leadership. Journal of Business Research 129, pages 43-56.
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Ana B. Escrig-Tena, Mercedes Segarra-Ciprés & Beatriz García-Juan. (2021) Incremental and radical product innovation capabilities in a quality management context: Exploring the moderating effects of control mechanisms. International Journal of Production Economics 232, pages 107994.
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Amer Ali Al-Atwi, Joseph Amankwah-Amoah & Zaheer Khan. (2021) Micro-foundations of organizational design and sustainability: The mediating role of learning ambidexterity. International Business Review 30:1, pages 101656.
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Ming-Chao Wang, Pei-Chen Chen & Shih-Chieh Fang. (2020) How environmental turbulence influences firms’ entrepreneurial orientation: the moderating role of network relationships and organizational inertia. Journal of Business & Industrial Marketing 36:1, pages 48-59.
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Guilherme Sales Smania & Glauco Henrique de Sousa Mendes. (2021) A conceptual framework for integrating the critical success factors to service innovation. Gestão & Produção 28:3.
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Saymon Ricardo de Oliveira Sousa, Wesley Vieira da Silva, Claudimar Pereira da Veiga & Roselaine Ruviaro Zanini. (2020) Theoretical background of innovation in services in small and medium-sized enterprises: literature mapping. Journal of Innovation and Entrepreneurship 9:1.
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Alexander Zimmermann, Susan A. Hill, Julian Birkinshaw & Martin Jaeckel. (2020) Complements or substitutes? A microfoundations perspective on the interplay between drivers of ambidexterity in SMEs. Long Range Planning 53:6, pages 101927.
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Simona Gentile-Lüdecke, Rui Torres de Oliveira & Justin Paul. (2019) Does organizational structure facilitate inbound and outbound open innovation in SMEs?. Small Business Economics 55:4, pages 1091-1112.
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K.F.S. Cruz, G.H.S. Mendes, F.L. Lizarelli & P.A. Cauchick-Miguel. (2020) Antecedents and consequences of library service innovation: An investigation into Brazilian academic libraries. The Journal of Academic Librarianship 46:6, pages 102235.
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Rezvan Velayati, Esmail Shabani & Alireza Nazarian. (2020) Hope for the best, prepare for the worst: barriers to service innovation. Qualitative Market Research: An International Journal 23:4, pages 843-863.
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Kwangsoo Kim, Fan Li, Jae Wook Yoo & Choo Yeon Kim. (2020) The Relationships among Environments, External Knowledge Acquisition, and Innovation. Sustainability 12:14, pages 5541.
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Ana Ortiz de Guinea & Louis Raymond. (2020) Enabling innovation in the face of uncertainty through IT ambidexterity: A fuzzy set qualitative comparative analysis of industrial service SMEs. International Journal of Information Management 50, pages 244-260.
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Celine Berard & Marc Fréchet. (2020) Organizational antecedents of exploration and exploitation in SMEs. European Business Review 32:2, pages 211-226.
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RICARDO M. LEO & JORGE TELLO-GAMARRA. (2020) DRIVERS OF SERVICE INNOVATION: PROPOSAL OF A THEORETICAL MODEL. RAM. Revista de Administração Mackenzie 21:3.
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Franz Huber, Thomas Wainwright & Francesco Rentocchini. (2018) Open data for open innovation: managing absorptive capacity in SMEs. R&D Management 50:1, pages 31-46.
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Samuel Afriyie, Jianguo Du & Abdul-Aziz Ibn Musah. (2019) Innovation and marketing performance of SME in an emerging economy: the moderating effect of transformational leadership. Journal of Global Entrepreneurship Research 9:1.
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Mercedes Segarra-Ciprés, Ana Escrig-Tena & Beatriz García-Juan. (2019) Employees’ proactive behavior and innovation performance. European Journal of Innovation Management 22:5, pages 866-888.
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Wai Wai Ko & Gordon Liu. (2019) How Information Technology Assimilation Promotes Exploratory and Exploitative Innovation in the Small‐ and Medium‐Sized Firm Context: The Role of Contextual Ambidexterity and Knowledge Base. Journal of Product Innovation Management 36:4, pages 442-466.
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Martie-Louise Verreynne, Allan M. Williams, Brent W. Ritchie, Sarel Gronum & Kim S. Betts. (2019) Innovation diversity and uncertainty in small and medium sized tourism firms. Tourism Management 72, pages 257-269.
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