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Current Medical Research and Opinion Volume 24, 2008 - Issue 5
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Original Article

Healthcare expenditures and patient satisfaction: cost and quality from the consumer's perspective in the US*

Alex Z. Fu Department of Quantitative Health SciencesCleveland Clinic Cleveland, OHUSA
&
Nan WangQuality and Patient Safety Institute, Cleveland Clinic Cleveland, OHUSA
Pages 1385-1394 | Accepted 03 Mar 2008, Published online: 02 Apr 2008

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Weng Marc Lim & Ding Hooi Ting. (2012) Healthcare marketing: Contemporary salient issues and future research directions. International Journal of Healthcare Management 5:1, pages 3-11.
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Matthew E. Bernard, Michael P. Halasy, David R. Rushlow, Gerald J. Sobolik, Gregory M. Garrison, Marc R. Matthews, Summer V. Allen & Thomas D. Thacher. (2022) The effect of primary care clinician type and care team characteristics on health care costs. Journal of Evaluation in Clinical Practice 28:6, pages 1055-1060.
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Jeffery S. Smith, Jeff Shockley, Sidney Anderson & Xiaojin (Jim) Liu. (2020) Tension in the Emergency Department? The Impact of Flow Stage Times on Managing Patient‐Reported Experiences and Financial Productivity. Decision Sciences 53:3, pages 514-556.
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Khurram Nasir & Victor Okunrintemi. (2019) Association of patient-reported experiences with health resource utilization and cost among US adult population, medical expenditure panel survey (MEPS), 2010–13. International Journal for Quality in Health Care 31:7, pages 547-555.
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Louis Ehwerhemuepha, William Feaster & Zeev Kain. (2017) Impact of anesthesiologists on parental perioperative satisfaction scores. Pediatric Anesthesia 27:9, pages 949-954.
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Martin E. AndersonJr.Jr., Brianna Brancazio, Deepak K. Mehta, Matthew Georg, Sukgi S. Choi & Noel Jabbour. (2017) Preferred parental method of post-operative tonsillectomy and adenoidectomy follow-up (phone call vs. clinic visit). International Journal of Pediatric Otorhinolaryngology 92, pages 181-185.
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Jay R. HortonR. Sean MorrisonElizabeth CapezutiJennifer HillEric J. LeeAmy S. Kelley. (2016) Impact of Inpatient Palliative Care on Treatment Intensity for Patients with Serious Illness. Journal of Palliative Medicine 19:9, pages 936-942.
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Khaled Mohammed, Margaret B. Nolan, Tamim Rajjo, Nilay D. Shah, Larry J. Prokop, Prathibha Varkey & Mohammad H. Murad. (2014) Creating a Patient-Centered Health Care Delivery System. American Journal of Medical Quality 31:1, pages 12-21.
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Man Hung, Weiping Zhang, Wei Chen, Jerry Bounsanga, Christine Cheng, Jeremy D Franklin, Anthony B Crum, Maren W Voss & Shirley D Hon. (2015) Patient-Reported Outcomes and Total Health Care Expenditure in Prediction of Patient Satisfaction: Results From a National Study. JMIR Public Health and Surveillance 1:2, pages e13.
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Eric Goldstein, Chuan‐Xing Ho, Rania Hanna, Clara Elinger, Kathleen L. Yaremchuk, Michael D. Seidman & Michelle T. Jesse. (2015) Cost of Care for Subjective Tinnitus in Relation to Patient Satisfaction. Otolaryngology–Head and Neck Surgery 152:3, pages 518-523.
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Paul S. Whiting, Sarah E. Greenberg, Rachel V. Thakore, Vignesh K. Alamanda, Jesse M. Ehrenfeld, William T. Obremskey, Alex Jahangir & Manish K. Sethi. (2015) What factors influence follow-up in orthopedic trauma surgery?. Archives of Orthopaedic and Trauma Surgery 135:3, pages 321-327.
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Tan Pei Kian & Tan Khai Heng. (2015) An Exploratory Study on the Factors that Influence Patient Satisfaction and Its Impact on Patient Loyalty. International Journal of Innovation, Management and Technology 6:3, pages 180-185.
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Deepak A. Kapoor. (2014) Determinants of Patient Satisfaction with Urology Practice. Urology Practice 1:3, pages 122-126.
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Cynthia Chen & Emily F. Boss. (2014) Patient Satisfaction as a Component of Health Care Quality in Otolaryngology. Current Otorhinolaryngology Reports 2:1, pages 8-12.
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Alex Z. Fu, Lei Chen, Sean D. Sullivan & Neal P. Christiansen. (2011) Absenteeism and short-term disability associated with breast cancer. Breast Cancer Research and Treatment 130:1, pages 235-242.
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Alex Z. FuYing QiuLarry RadicanBrian J. Wells. (2009) Health Care and Productivity Costs Associated With Diabetic Patients With Macrovascular Comorbid Conditions. Diabetes Care 32:12, pages 2187-2192.
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Xuguang Tao, David Chenoweth, Amy S. Alfriend, David M. Baron, Tracie W. Kirkland, Jill Scherb & Edward J. Bernacki. (2009) Monitoring Worksite Clinic Performance Using a Cost-Benefit Tool. Journal of Occupational & Environmental Medicine 51:10, pages 1151-1157.
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. (2008) Current World Literature. Current Opinion in Obstetrics & Gynecology 20:6, pages 602-607.
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