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Information Systems Management Volume 18, 2001 - Issue 2
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A Model for Motivating and Measuring Quality Performance in Information Systems Staff

Brenda L. Killingsworth An associate professor of management information systems at East Carolina University, Greenville, North Carolina
,
Michael B. Hayden An assistant professor of computer information systems at Rhode Island College, Providence
,
Dennis Crawford Crawford is currently employed by QSS Group, Inc. as a Program Manager on an IT support services contract at NASA's Goddard Space Flight Center in Greenbelt, Maryland
&
Robert Schellenberger A professor of decision sciences at East Carolina University, Greenville
Pages 8-14 | Published online: 21 Dec 2006

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Hsin Hsin Chang. (2006) An Empirical Evaluation of Performance Measurement Systems for Total Quality Management. Total Quality Management & Business Excellence 17:8, pages 1093-1109.
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Hsin Hsin Chang. (2006) Development of performance measurement systems in quality management organisations. The Service Industries Journal 26:7, pages 765-786.
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Hsin Hsin Chang. (2005) The influence of continuous improvement and performance factors in total quality organization. Total Quality Management & Business Excellence 16:3, pages 413-437.
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Wing S. Chow & King H. Lui. (2003) A Structural Analysis of the Significance of A Set of the Original Tqm Measurement Items in Information Systems Function. Journal of Computer Information Systems 43:3, pages 81-91.
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Dulaji Hidellaarachchi, John Grundy, Rashina Hoda & Ingo Mueller. (2023) The Influence of Human Aspects on Requirements Engineering-related Activities: Software Practitioners’ Perspective. ACM Transactions on Software Engineering and Methodology 32:5, pages 1-37.
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Marcus Vinicius Alencar Terra, Vanessa Tavares de Oliveira Barros & Rodolfo Miranda de Barros. 2023. Information Technology for Management: Approaches to Improving Business and Society. Information Technology for Management: Approaches to Improving Business and Society 23 47 .
Tanjila Kanij, John Grundy & Robert Merkel. (2014) Performance appraisal of software testers. Information and Software Technology 56:5, pages 495-505.
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Fernando Skackauskas Dias. (2008) Análise das relações interdisciplinares das pesquisas científicas em sistemas de informação. Perspectivas em Ciência da Informação 13:1, pages 199-215.
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Michael A. Chilton & Bill C. Hardgrave. (2004) Assessing information technology personnel. ACM SIGMIS Database: the DATABASE for Advances in Information Systems 35:3, pages 88-104.
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