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Information Systems Management Volume 21, 2004 - Issue 4
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Outsourcing

Offshore Outsourcing: Current and Future Effects on American it Industry

Laura L. Pfannenstein The chief financial officer for Brutger Equities, Inc., a property management and development company, St. Cloud, Minnesota
&
Ray J. Tsai A professor in the Business Computer Information Systems Department, St. Cloud State University, Minnesota
Pages 72-80 | Published online: 21 Dec 2006

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Jonathan Whitaker, M.S. Krishnan, Claes Fornell & Forrest Morgeson. (2020) How Does Customer Service Offshoring Impact Customer Satisfaction?. Journal of Computer Information Systems 60:6, pages 569-582.
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Ras Bihari Dayal & Rattan Rana. (2019) Adoption of ITIL best practice methodologies in Indian industries. Journal of Statistics and Management Systems 22:4, pages 783-790.
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Jeremy St. John, Lucian L. Visinescu, Carl S. Guynes & Victor R. Prybutok. (2016) Information and Communication Technology Offshoring Logistics Success: A Social Exchange Perspective. Information Systems Management 33:3, pages 212-230.
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Reyes Gonzalez, Jose Gasco & Juan Llopis. (2010) Information Systems Offshore Outsourcing: An Exploratory Study of Motivations and Risks in Large Spanish Firms. Information Systems Management 27:4, pages 340-355.
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Sangeeta S Bharadwaj, Kul Bhushan C Saxena & Murthy D Halemane. (2010) Building a successful relationship in business process outsourcing: an exploratory study. European Journal of Information Systems 19:2, pages 168-180.
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Rosine Hanna & Tugrul U. Daim. (2009) Managing offshore outsourcing in the software industry. Technology Analysis & Strategic Management 21:7, pages 881-897.
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Paul Sergius Koku. (2009) Consumer Attitude Toward Outsourcing of Technical Support Services: An Exploratory Study. Services Marketing Quarterly 30:4, pages 315-332.
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Sean Skaarup & Carolan Mclarney. (2018) How Does Offshore Outsourcing of Customer Services Affect Customer Satisfaction. International Journal of Strategic Decision Sciences 9:4, pages 32-46.
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Antonella Petrillo, Gianpaolo Di Bona, Antonio Forcina & Alessandro Silvestri. (2018) Building excellence through the Agile Reengineering Performance Model (ARPM). Business Process Management Journal 24:1, pages 128-157.
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Amulya Gurtu, Cory Searcy & M.Y. Jaber. (2016) Effects of offshore outsourcing on a nation. Sustainable Production and Consumption 7, pages 94-105.
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M. R. Mitchell, R. E. Link, Cheng-Ru Wu, Che-Wei Chang & Chia-Chun Liao. (2010) Selection of Collaborative Technology Used by Software Contractors. Journal of Testing and Evaluation 38:6, pages 102621.
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You-shi He & Yong Qin. (2009) Comprehensive Evaluation of City's Undertake Capability of Offshore Software Outsourcing in Jiangsu Province. Comprehensive Evaluation of City's Undertake Capability of Offshore Software Outsourcing in Jiangsu Province.
Che-Wei Chang, Cheng-Ru Wu & Chiu-Chin Chen. (2009) Analytic Network Process Decision-Making to Assess Collaborative Design Systems Organizational Performance. Analytic Network Process Decision-Making to Assess Collaborative Design Systems Organizational Performance.
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Ben L. Kedia & Debmalya Mukherjee. (2009) Understanding offshoring: A research framework based on disintegration, location and externalization advantages. Journal of World Business 44:3, pages 250-261.
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ANICET YALAHO & NAZMUN NAHAR. (2011) THE ICT-SUPPORTED UNIFIED PROCESS MODEL OF OFFSHORE OUTSOURCING OF SOFTWARE PRODUCTION: EXPLORATORY EXAMINATION AND VALIDATION. International Journal of Innovation and Technology Management 06:01, pages 59-96.
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Mary C. Lacity & Leslie P. WillcocksMary C. Lacity & Leslie P. Willcocks. 2009. Information Systems and Outsourcing. Information Systems and Outsourcing 3 36 .
Leslie P. Willcocks & Mary C. LacityJoseph Rottman & Mary Lacity. 2009. The Practice of Outsourcing. The Practice of Outsourcing 389 444 .
Markus K. WestnerMarkus K. Westner. 2009. IS Offshoring. IS Offshoring 3 66 .
Joseph Lampel & Ajay Bhalla. (2008) Embracing realism and recognizing choice in IT offshoring initiatives. Business Horizons 51:5, pages 429-440.
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Constant D. Beugré & William Acar. (2008) Offshoring and Cross‐Border Interorganizational Relationships: A Justice Model*. Decision Sciences 39:3, pages 445-468.
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Li Wang, Kholekile L. Gwebu, Jing Wang & David X. Zhu. (2008) The Aftermath of Information Technology Outsourcing: An Empirical Study of Firm Performance Following Outsourcing Decisions. Journal of Information Systems 22:1, pages 125-159.
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Ajay Bhalla, ManMohan S. Sodhi & Byung‐Gak Son. (2007) Is more IT offshoring better?. Journal of Operations Management 26:2, pages 322-335.
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Bhimrao Ghodeswar & Janardan Vaidyanathan. (2008) Business process outsourcing: an approach to gain access to world‐class capabilities. Business Process Management Journal 14:1, pages 23-38.
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Stefan Bock. (2008) Supporting offshoring and nearshoring decisions for mass customization manufacturing processes. European Journal of Operational Research 184:2, pages 490-508.
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J. Wareham, V. Mahnke, S. Peters & N. Bjorn-Andersen. (2007) Communication Metaphors-in-Use: Technical Communication and Offshore Systems Development. IEEE Transactions on Professional Communication 50:2, pages 93-108.
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Ben L. Kedia & Somnath Lahiri. (2007) International outsourcing of services: A partnership model. Journal of International Management 13:1, pages 22-37.
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Weihua Gan. (2006) Analysis on the Costs of IT-Outsourcing. Analysis on the Costs of IT-Outsourcing.
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Martin Stack & Ricard Downing. (2005) Another look at offshoring: Which jobs are at risk and why?. Business Horizons 48:6, pages 513-523.
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Mohammed H.A. Tafti. (2005) Risks factors associated with offshore IT outsourcing. Industrial Management & Data Systems 105:5, pages 549-560.
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Jonathan Whitaker, Mayuram S. Krishnan & Claes Fornell. (2008) Does Offshoring Impact Customer Satisfaction?. SSRN Electronic Journal.
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