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Original Articles

The Working Life of a Waitress

Pages 3-27 | Published online: 17 Nov 2009

Keep up to date with the latest research on this topic with citation updates for this article.

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Lotte Wellton & Jack Lainpelto. (2021) The intertwinement of professional knowledge culture, leadership practices and sustainability in the restaurant industry. Scandinavian Journal of Hospitality and Tourism 21:5, pages 550-566.
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Katie Van Horne & Philip Bell. (2017) Youth Disciplinary Identification During Participation in Contemporary Project-Based Science Investigations in School. Journal of the Learning Sciences 26:3, pages 437-476.
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Kay E. Ramey & David H. Uttal. (2017) Making Sense of Space: Distributed Spatial Sensemaking in a Middle School Summer Engineering Camp. Journal of the Learning Sciences 26:2, pages 277-319.
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Chul-Young Roh, M. Jae Moon, Seung-Bum Yang & Kwangho Jung. (2016) Linking Emotional Labor, Public Service Motivation, and Job Satisfaction: Social Workers in Health Care Settings. Social Work in Public Health 31:2, pages 43-57.
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Anna Haley-Lock & Stephanie Ewert. (2011) Serving men and mothers: workplace practices and workforce composition in two US restaurant chains and states. Community, Work & Family 14:4, pages 387-404.
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K.V. Pankhurst. (2010) Learning by experience, work and productivity: theory and empirical evidence. Journal of Vocational Education & Training 62:2, pages 103-122.
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GlyndaA. Hull & Jessica Zacher. (2007) Enacting Identities: An Ethnography of a Job Training Program. Identity 7:1, pages 71-102.
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Mitchell J. Nathan. (2006) BOOK REVIEW: Reflecting on the Role of the Hand, Head, and Soul of America: The Mind at Work. Mind, Culture, and Activity 13:1, pages 74-77.
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Philip Bell. (2004) On the Theoretical Breadth of Design-Based Research in Education. Educational Psychologist 39:4, pages 243-253.
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Yolanda J. Majors. (2003) Shoptalk: Teaching and Learning in an African American Hair Salon. Mind, Culture, and Activity 10:4, pages 289-310.
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Articles from other publishers (14)

Moshe Israelashvili & Shira Freedman-Goldberg. 2023. Prevention of Maladjustment to Life Course Transitions. Prevention of Maladjustment to Life Course Transitions 143 177 .
Philip J. Stevens. (2021) A Woodcutter’s Story: Perceptions and Uses of Mathematics on the San Carlos Apache Reservation. Anthropology & Education Quarterly 52:4, pages 430-450.
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Jennifer Jagire. (2019) Immigrant Women and Workplace in Canada: Organizing Agents for Social Change. SAGE Open 9:2, pages 215824401985390.
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Christian Aguiar. (2018) Instructional Note: What Work Is”: Writing about Work in First-Year Composition. Teaching English in the Two-Year College 46:2, pages 147-152.
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Jason R. Finley, Farah Naaz & Francine W. GohJason R. Finley, Farah Naaz & Francine W. Goh. 2018. Memory and Technology. Memory and Technology 75 102 .
Yong-Ki Lee, Soon-Ho Kim, Min-Seong Kim & Ho-Seok Kim. (2017) Person–environment fit and its effects on employees’ emotions and self-rated/supervisor-rated performances. International Journal of Contemporary Hospitality Management 29:5, pages 1447-1467.
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Kay H. Chu, Melissa A. Baker & Suzanne K. Murrmann. (2012) When we are onstage, we smile: The effects of emotional labor on employee work outcomes. International Journal of Hospitality Management 31:3, pages 906-915.
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Hae-Kyung Sohn & Timothy Jeonglyeol Lee. (2012) Relationship between HEXACO personality factors and emotional labour of service providers in the tourism industry. Tourism Management 33:1, pages 116-125.
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Chih-Wei Hsieh, Myung H. Jin & Mary E. Guy. (2011) Consequences of Work-Related Emotions. The American Review of Public Administration 42:1, pages 39-53.
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R. Reed Hunt & Katherine A. Rawson. (2011) Knowledge affords distinctive processing in memory. Journal of Memory and Language 65:4, pages 390-405.
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Natan Uriely, Darya Maoz & Arie Reichel. (2008) Israeli Guests and Egyptian Hosts in Sinai. Journal of Travel Research 47:4, pages 508-522.
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Meredith I. Honig. (2008) District Central Offices as Learning Organizations: How Sociocultural and Organizational Learning Theories Elaborate District Central Office Administrators' Participation in Teaching and Learning Improvement Efforts. American Journal of Education 114:4, pages 627-664.
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Kornélia Lazányi, Péter Molnár & Kornélia Szluha. (2007) Introduction of emotional labour into oncology. Orvosi Hetilap 148:22, pages 1017-1021.
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Kay Hei-Lin Chu & Suzanne K. Murrmann. (2006) Development and validation of the hospitality emotional labor scale. Tourism Management 27:6, pages 1181-1191.
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