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Research on Language and Social Interaction Volume 36, 2003 - Issue 3
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Original Articles

"I'm a Bit Concerned"--Early Actions and Psychological Constructions in a Child Protection Helpline

Jonathan Potter
&
Alexa Hepburn
Pages 197-240 | Published online: 14 Jun 2010

Citations (72)

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Read on this site (16)

John Ippolito. (2021) English language ability and discursive agency: the case of Canadian adult English language learners on facebook. Critical Inquiry in Language Studies 18:3, pages 247-272.
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Bogdana Huma, Marc Alexander, Elizabeth Stokoe & Cristian Tileaga. (2020) Introduction to Special Issue on Discursive Psychology. Qualitative Research in Psychology 17:3, pages 313-335.
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Ann Weatherall. (2020) Constituting agency in the delivery of telephone-mediated victim support. Qualitative Research in Psychology 17:3, pages 396-412.
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Marie Flinkfeldt. (2020) Respecifying ‘worry’: Service and emotion in welfare encounters. Qualitative Research in Psychology 17:3, pages 372-395.
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Rein Ove Sikveland & Elizabeth Stokoe. (2020) Should Police Negotiators Ask to “Talk” or “Speak” to Persons in Crisis? Word Selection and Overcoming Resistance to Dialogue Proposals. Research on Language and Social Interaction 53:3, pages 324-340.
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Steven Bloch & Geraldine Leydon. (2019) Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review. Research on Language and Social Interaction 52:3, pages 193-211.
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Heidi Kevoe-Feldman. (2016) “Why Are You Concerned?” A Consideration of Turn Distance and the Organization of the Interrogative Series in “Wellness Check” Calls to a University Police Department. Discourse Processes 53:7, pages 556-580.
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Alexa Hepburn, Sue Wilkinson & Carly W. Butler. (2014) Intervening With Conversation Analysis in Telephone Helpline Services: Strategies to Improve Effectiveness. Research on Language and Social Interaction 47:3, pages 239-254.
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Rebecca Feo & Amanda LeCouteur. (2013) ‘I JUST WANT TO TALK’. Australian Feminist Studies 28:75, pages 65-80.
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Robin Wooffitt, Nicola Holt & Simon Allistone. (2010) Introspection as Institutional Practice: Reflections on the Attempt to Capture Conscious Experience in a Parapsychology Experiment. Qualitative Research in Psychology 7:1, pages 5-20.
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Martine Noordegraaf, Carolus van Nijnatten & Ed Elbers. (2009) How Social Workers Start to Assess the Suitability of Prospective Adoptive Parents. Research on Language and Social Interaction 42:3, pages 276-298.
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GalinaB. Bolden. (2008) “So What's Up?”: Using the Discourse Marker So to Launch Conversational Business. Research on Language and Social Interaction 41:3, pages 302-337.
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Alexa Hepburn & Jonathan Potter. (2007) Crying Receipts: Time, Empathy, and Institutional Practice. Research on Language and Social Interaction 40:1, pages 89-116.
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Michael Emmison & Susan Danby. (2007) Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline. Research on Language and Social Interaction 40:1, pages 63-87.
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Derek Edwards. (2007) Introduction. Research on Language and Social Interaction 40:1, pages 1-7.
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Alexa Hepburn. (2004) Crying: Notes on Description, Transcription, and Interaction. Research on Language and Social Interaction 37:3, pages 251-290.
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Articles from other publishers (56)

Helena Tegler, Stina Fernqvist & Marie Flinkfeldt. (2023) Challenges in recognizing and facilitating disclosures of intimate partner violence in customer service calls about maintenance support. Discourse Studies 25:5, pages 641-663.
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Giolo FeleGiolo Fele. 2023. Emergency Communication. Emergency Communication 1 9 .
Justin Canty. (2022) Co-producing a social workable matter: Topics and collaborating in social work encounters. Qualitative Social Work 21:6, pages 1084-1103.
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Emma Tennent. (2021) Identity and action: Help‐seeking requests in calls to a victim support service. British Journal of Social Psychology 60:4, pages 1241-1261.
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Stefanie Lopriore, Deborah Turnbull & Sean A. Martin. (2021) A thematic analysis of men’s help‐seeking on an Australian health helpline. Health Promotion Journal of Australia 32:S2, pages 95-105.
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Marc Alexander & Emily Hofstetter. (2020) Somewhere to turn to: Signposting in service provision. Discourse & Communication 15:2, pages 119-138.
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Bogdana Huma, Elizabeth Stokoe & Rein Ove Sikveland. (2020) Vocabularies of social influence: Managing the moral accountability of influencing another. British Journal of Social Psychology 60:2, pages 319-339.
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Joyce Lamerichs. 2021. Analysing Health Communication. Analysing Health Communication 111 132 .
Guo Jing-ying. (2020) Pain is temporary: Discourse analysis of inmates’ accounts of suicide. Discourse & Society 31:5, pages 498-519.
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Joshua Siegel & Willemijn van Dolen. (2020) Child helplines: exploring determinants and boundary conditions of volunteer encounter satisfaction. Journal of Services Marketing 34:5, pages 589-600.
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Nicole Andelic, Clifford Stevenson & Aidan Feeney. (2018) Managing a moral identity in debt advice conversations. British Journal of Social Psychology 58:3, pages 630-648.
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Lisa Loloma Froholdt. (2019) “The helm is lost!”: Reframing psychological matters in non-routine technologically mediated interaction in a maritime context. Text & Talk 39:2, pages 171-190.
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O.V. Vikhristyuk, L.A. Gayazova & A.V. Ermolaeva. (2019) Training Model and Post-Training Support of Specialists of Child Helpline in Supplementary Vocational Training System. Psychology and Law Психология и право 9:3, pages 84-97.
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Anna Franzén & Karin Aronsson. (2018) ‘Then she got a spanking’: Social accountability and narrative versions in social workers’ courtroom testimonies. Discourse Studies 20:5, pages 577-597.
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Emily Hofstetter & Elizabeth Stokoe. (2018) Getting service at the constituency office: Analyzing citizens’ encounters with their Member of Parliament. Text & Talk 38:5, pages 551-573.
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Jon Symonds. (2018) Engaging Parents with Parenting Programmes: Relationship Building in Initial Conversations. The British Journal of Social Work 48:5, pages 1296-1314.
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Heidi Kevoe-Feldman. (2018) The interactional work of suppressing complaints in customer service encounters. Journal of Pragmatics 123, pages 102-112.
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Elizabeth Stokoe. 2018. Discourse, Peace, and Conflict. Discourse, Peace, and Conflict 29 47 .
Madeleine Tremblett. 2018. Interprofessional Care and Mental Health. Interprofessional Care and Mental Health 247 269 .
Derek Edwards & Jonathan Potter. (2017) Some uses of subject-side assessments. Discourse Studies 19:5, pages 497-514.
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Willemijn van Dolen & Charles B. Weinberg. (2017) Child helplines: how social support and controllability influence service quality and well-being. Journal of Services Marketing 31:4/5, pages 385-396.
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Anca-Cristina Sterie & Esther González-Martínez. 2017. Interactional Competences in Institutional Settings. Interactional Competences in Institutional Settings 143 168 .
Matthew T. Prior. 2016. Emotion in Multilingual Interaction. Emotion in Multilingual Interaction 1 28 .
Joyce Lamerichs & Wyke Stommel. 2016. The Palgrave Handbook of Adult Mental Health. The Palgrave Handbook of Adult Mental Health 287 307 .
Amanda Bateman, Susan Danby & Justine Howard. 2015. The Palgrave Handbook of Child Mental Health. The Palgrave Handbook of Child Mental Health 402 421 .
Willemijn M. van Dolen, Charles B. Weinberg & Leiming Ma. (2013) The influence of unemployment and divorce rate on child help-seeking behavior about violence, relationships, and other issues. Child Abuse & Neglect 37:2-3, pages 172-180.
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Jakob Cromdal, Daniel Persson-Thunqvist & Karin Osvaldsson. (2012) “SOS 112 what has occurred?” Managing openings in children's emergency calls. Discourse, Context & Media 1:4, pages 183-202.
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Hanh Thi Nguyen. 2013. The Encyclopedia of Applied Linguistics. The Encyclopedia of Applied Linguistics.
Alexa Hepburn & Jonathan Potter. (2011) Designing the Recipient. Social Psychology Quarterly 74:2, pages 216-241.
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Jackie Guendouzi & Mandy J. Williams. (2011) Positioning Identity in Clinical Interviews with People who Stutter. Communication & Medicine 7:2.
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Frank MuellerAndrea Whittle. (2011) Translating Management Ideas: A Discursive Devices Analysis. Organization Studies 32:2, pages 187-210.
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Jonathan. Potter. (2010) Contemporary discursive psychology: Issues, prospects, and Corcoran's awkward ontology. British Journal of Social Psychology 49:4, pages 657-678.
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Jonathan Potter & Alexa Hepburn. (2010) Putting aspiration into words: ‘Laugh particles’, managing descriptive trouble and modulating action. Journal of Pragmatics 42:6, pages 1543-1555.
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Carly W. Butler, Susan Danby, Michael Emmison & Karen Thorpe. 2010. Communication in Healthcare Settings. Communication in Healthcare Settings 31 47 .
Alison Pilnick, Jon Hindmarsh & Virginia Teas Gill. 2010. Communication in Healthcare Settings. Communication in Healthcare Settings 1 16 .
Jennie GuiseChris McVittie & Andy McKinlay. (2010) A discourse analytic study of ME/CFS (Chronic Fatigue Syndrome) sufferers’ experiences of interactions with doctors. Journal of Health Psychology 15:3, pages 426-435.
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L. Trinder, A. Firth & C. Jenks. (2009) 'So Presumably Things Have Moved on Since Then?' The Management of Risk Allegations in Child Contact Dispute Resolution. International Journal of Law, Policy and the Family 24:1, pages 29-53.
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Alison Pilnick, Jon Hindmarsh & Virginia Teas Gill. (2009) Beyond ‘doctor and patient’: developments in the study of healthcare interactions. Sociology of Health & Illness 31:6, pages 787-802.
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Carly W. Butler, Susan Danby, Michael Emmison & Karen Thorpe. (2009) Managing medical advice seeking in calls to Child Health Line. Sociology of Health & Illness 31:6, pages 817-834.
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Derek EdwardsAlexa HepburnJonathan Potter. (2009) Psychology, sociology and interaction: disciplinary allegiance or analytic quality? — a response to Housley and Fitzgerald. Qualitative Research 9:1, pages 119-128.
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Mary Horton-SalwayJane MontagueSally WigginsSarah Seymour-Smith. (2008) Mapping the components of the telephone conference: an analysis of tutorial talk at a distance learning institution. Discourse Studies 10:6, pages 737-758.
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Kathryn Fogarty & Martha Augoustinos. (2008) Feckless fathers and monopolizing mothers: Motive, identity, and fundamental truths in the Australian Public Inquiry into Child Custody. British Journal of Social Psychology 47:3, pages 535-556.
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Margaret Wetherell. (2007) A step too far: Discursive psychology, linguistic ethnography and questions of identity. Journal of Sociolinguistics 11:5, pages 661-681.
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Johanna Ruusuvuori. (2016) Managing affect: integration of empathy and problem-solving in health care encounters. Discourse Studies 9:5, pages 597-622.
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Rebecca ShawCelia Kitzinger. (2016) V. Problem Presentation and Advice-giving on a Home Birth Helpline. Feminism & Psychology 17:2, pages 203-213.
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Michael Emmison & Susan Danby. (2007) Who’s the friend in the background?. Australian Review of Applied Linguistics 30:3, pages 31.1-31.17.
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Jennifer Guise, Sue Widdicombe & Andy McKinlay. (2016) ‘What is it like to have ME?’: The discursive construction of ME in computer-mediated communication and face-to-face interaction. Health: An Interdisciplinary Journal for the Social Study of Health, Illness and Medicine 11:1, pages 87-108.
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Alexa Hepburn. (2016) Getting Closer at a Distance. Theory & Psychology 16:3, pages 327-342.
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ANNAMARIA SILVANA DE ROSA. (2006) The "boomerang" effect of radicalism in Discursive Psychology: A critical overview of the controversy with the Social Representations Theory. Journal for the Theory of Social Behaviour 36:2, pages 161-201.
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Timothy Auburn. (2016) Narrative reflexivity as a repair device for discounting 'cognitive distortions' in sex offender treatment. Discourse & Society 16:5, pages 697-718.
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Elizabeth Stokoe & Alexa Hepburn. (2016) 'You can hear a lot through the walls': Noise formulations in neighbour complaints. Discourse & Society 16:5, pages 647-673.
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Alexa Hepburn & Sally Wiggins. (2016) Size matters: Constructing accountable bodies in NSPCC helpline interaction. Discourse & Society 16:5, pages 625-645.
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Alexa Hepburn & Sally Wiggins. (2016) Developments in discursive psychology. Discourse & Society 16:5, pages 595-601.
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. 2009. Conversation and Cognition. Conversation and Cognition.
Jonathan Potter & Alexa Hepburn. (2005) Discursive psychology as a qualitative approach for analysing interaction in medical settings. Medical Education 39:3, pages 338-344.
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Derek Edwards. (2016) Moaning, whinging and laughing: the subjective side of complaints. Discourse Studies 7:1, pages 5-29.
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