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Original Articles

Nurturing Communication by Health Professionals Toward Patients: A Communication Accommodation Theory Approach

Pages 343-355 | Published online: 12 Nov 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (18)

Nicola Sheeran, Liz Jones, Rachyl Pines, Blair Jin, Aron Pamoso, Jessica Eigeland & Maria Benedetti. (2023) How culture influences patient preferences for patient-centered care with their doctors. Journal of Communication in Healthcare 16:2, pages 186-196.
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Susan C. Baker, Bernadette M. Watson, Barbara Jamieson & Raymond Jamieson. (2021) How Do Patients Define Satisfaction? The Role of Patient Perceptions of Their Participation and Health Provider Emotional Expression. Health Communication 36:14, pages 1970-1979.
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Hyang-Sook Kim, Hee Jun Kim & Hee-Soon Juon. (2021) Racial/Ethnic Disparities in Patient-Provider Communication and the Role of E-Health Use. Journal of Health Communication 26:3, pages 194-203.
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Susan E. Morgan, Aurora Occa, Ashton Mouton & JoNell Potter. (2017) The Role of Nonverbal Communication Behaviors in Clinical Trial and Research Study Recruitment. Health Communication 32:4, pages 461-469.
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Rukhsana Ahmed & Benjamin R. Bates. (2016) To accommodate, or not to accommodate: Exploring patient satisfaction with doctors’ accommodative behavior during the clinical encounter. Journal of Communication in Healthcare 9:1, pages 22-32.
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Thomas A. D’Agostino & Carma L. Bylund. (2014) Nonverbal Accommodation in Health Care Communication. Health Communication 29:6, pages 563-573.
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Jordan Soliz & Howard Giles. (2014) Relational and Identity Processes in Communication: A Contextual and Meta-Analytical Review of Communication Accommodation Theory. Annals of the International Communication Association 38:1, pages 107-144.
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Rebecca B. Speer, Howard Giles & Amanda Denes. (2013) Investigating Stepparent-Stepchild Interactions: The Role of Communication Accommodation. Journal of Family Communication 13:3, pages 218-241.
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Suzanne Pullen, Mindi Ann Golden & Joanne Cacciatore. (2012) “I'll Never Forget Those Cold Words as Long as I Live”: Parent Perceptions of Death Notification for Stillbirth. Journal of Social Work in End-of-Life & Palliative Care 8:4, pages 339-355.
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Susan C. Baker, Cindy Gallois, S. Michelle Driedger & Nancy Santesso. (2011) Communication Accommodation and Managing Musculoskeletal Disorders: Doctors' and Patients' Perspectives. Health Communication 26:4, pages 379-388.
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KellyB. Haskard$suffix/text()$suffix/text(), M. Robin DiMatteo & John Heritage. (2009) Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients. Health Communication 24:1, pages 21-32.
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Christopher Hajek, Melinda Villagran & Elaine Wittenberg-Lyles. (2007) The Relationships Among Perceived Physician Accommodation, Perceived Outgroup Typicality, and Patient Inclinations Toward Compliance. Communication Research Reports 24:4, pages 293-302.
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Xiaoyan I. Wu, Bernadette M. Watson & Susan C. Baker. The role of language use and communication in Mainland Chinese students’ cross-cultural adaptation to Hong Kong: a qualitative investigative study. Language and Intercultural Communication 0:0, pages 1-15.
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Articles from other publishers (31)

Teresa L. Thompson & Wayne A. Beach. 2023. A Pragmatic Agenda for Healthcare. A Pragmatic Agenda for Healthcare 16 42 .
Howard Giles, America L. Edwards & Joseph B. Walther. (2023) Communication accommodation theory: Past accomplishments, current trends, and future prospects. Language Sciences 99, pages 101571.
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Siqi Wang, Xiaofei Zhang & Fanbo Meng. 2023. E-Business. Digital Empowerment for an Intelligent Future. E-Business. Digital Empowerment for an Intelligent Future 331 343 .
Xuecong Lu, Jinglu Jiang, Milena Head & Junyi Yang. (2022) The Impact of Linguistic Complexity on Leadership in Online Q&A communities: Comparing Knowledge Shaping and Knowledge Adding. Information & Management 59:6, pages 103675.
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Md. Ruhul Kabir & Kara Chan. (2022) “Do we even have a voice?” Health providers’ perspective on the patient accommodation strategies in Bangladesh. PLOS ONE 17:8, pages e0271827.
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Seulgi Park & Patricia Gettings. 2022. Cases on Organizational Communication and Understanding Understudied Groups. Cases on Organizational Communication and Understanding Understudied Groups 122 141 .
Rachyl Pines, Howard Giles & Bernadette Watson. (2021) Managing patient aggression in healthcare: Initial testing of a communication accommodation theory intervention. Psychology of Language and Communication 25:1, pages 62-81.
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Bernadette M. Watson. 2020. Professional Communication. Professional Communication 169 189 .
Ashley P. Duggan. 2019. Health and Illness in Close Relationships. Health and Illness in Close Relationships.
Bernadette A M Chevalier, Bernadette M Watson, Michael A Barras & William N Cottrell. (2018) Hospital pharmacists’ and patients’ views about what constitutes effective communication between pharmacists and patients. International Journal of Pharmacy Practice 26:5, pages 450-457.
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Shuang Liu & Laura Simpson Reeves. 2017. The International Encyclopedia of Intercultural Communication. The International Encyclopedia of Intercultural Communication 1 9 .
Kate Muir, Adam Joinson, Rachel Cotterill & Nigel Dewdney. (2017) Linguistic Style Accommodation Shapes Impression Formation and Rapport in Computer-Mediated Communication. Journal of Language and Social Psychology 36:5, pages 525-548.
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Amanda Denes, Jessica Gasiorek & Howard Giles. (2016) “Don’t touch that dial”: Accommodating musical preferences in interpersonal relationships. Psychology of Music 44:5, pages 1193-1201.
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Susan C. Baker & Bernadette M. Watson. (2015) How Patients Perceive Their Doctors’ Communication. Journal of Language and Social Psychology 34:6, pages 621-639.
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Jenny Setchell, Bernadette Watson, Liz Jones & Michael Gard. (2015) Weight stigma in physiotherapy practice: Patient perceptions of interactions with physiotherapists. Manual Therapy 20:6, pages 835-841.
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Helen Donovan & Elizabeth Forster. (2015) Communication Adaption in Challenging Simulations for Student Nurse Midwives. Clinical Simulation in Nursing 11:10, pages 450-457.
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David G. Hewett, Bernadette M. Watson & Cindy Gallois. (2015) Communication between hospital doctors: Underaccommodation and interpretability. Language & Communication 41, pages 71-83.
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Jason T. Mickel, Shian-Li McGuire & Shelley Gross-Gray. (2013) Grey’s Anatomy and Communication Accommodation: Exploring Aspects of Nonverbal Interactions Portrayed in Media. Interpersona: An International Journal on Personal Relationships 7:1, pages 138-149.
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Carma L. Bylund, Emily B. Peterson & Kenzie A. Cameron. (2012) A practitioner's guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counseling 87:3, pages 261-267.
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Rukhsana Ahmed. 2012. The Handbook of Global Health Communication. The Handbook of Global Health Communication 144 176 .
Thomas A. D’Agostino & Carma L. Bylund. (2011) The Nonverbal Accommodation Analysis System (NAAS): Initial application and evaluation. Patient Education and Counseling 85:1, pages 33-39.
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Parul Jain & Janice L. Krieger. (2011) Moving beyond the language barrier: The communication strategies used by international medical graduates in intercultural medical encounters. Patient Education and Counseling 84:1, pages 98-104.
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Julia CretchleyCindy Gallois, Helen Chenery & Andrew Smith. (2010) Conversations Between Carers and People With Schizophrenia: A Qualitative Analysis Using Leximancer. Qualitative Health Research 20:12, pages 1611-1628.
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David G. Hewett, Bernadette M. Watson, Cindy Gallois, Michael Ward & Barbara A. Leggett. (2009) Intergroup communication between hospital doctors: Implications for quality of patient care. Social Science & Medicine 69:12, pages 1732-1740.
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Mary M. Step, Laura A. Siminoff & Julia H. Rose. (2009) Differences in Oncologist Communication Across Age Groups and Contributions to Adjuvant Decision Outcomes. Journal of the American Geriatrics Society 57, pages s279-s282.
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David G. HewettBernadette M. Watson, Cindy Gallois, Michael Ward & Barbara A. Leggett. (2009) Communication in Medical Records. Journal of Language and Social Psychology 28:2, pages 119-138.
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Jon F. Nussbaum, Margaret J. Pitts, Frances N. Huber, Janice L. Raup Krieger & Jennifer E. Ohs. (2005) Ageism and Ageist Language Across the Life Span: Intimate Relationships and Non-intimate Interactions. Journal of Social Issues 61:2, pages 287-305.
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Bernadette Watson & Cynthia Gallois. (2016) Patients’ Interactions with Health Providers. Journal of Language and Social Psychology 21:1, pages 32-52.
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Oluremi B. Ayoko, Charmine E.J. Härtel & Victor J. Callan. (2002) RESOLVING THE PUZZLE OF PRODUCTIVE AND DESTRUCTIVE CONFLICT IN CULTURALLY HETEROGENEOUS WORKGROUPS: A COMMUNICATION ACCOMMODATION THEORY APPROACH. International Journal of Conflict Management 13:2, pages 165-195.
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Kerry‐Ann Gilmore & Owen Hargie. (2000) Quality issues in the treatment of depression in general practice. International Journal of Health Care Quality Assurance 13:1, pages 34-41.
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Bernadette M. Watson & Cynthia Gallois. (2007) Communication accommodation between patients and health professionals: themes and strategies in satisfying and unsatisfying encounters. International Journal of Applied Linguistics 9:2, pages 167-180.
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