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Original Articles

The Relation Between Health-Orientation, Provider-Patient Communication, and Satisfaction: An Individual-Difference Approach

Pages 291-303 | Published online: 10 Dec 2009

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (24)

Prince Adu Gyamfi, MS, Lance Lippert, PhD, John R. Baldwin, PhD & John F. Hooker, PhD. (2023) Predictors of patient satisfaction and perceived quality of healthcare: College healthcare providers and students’ communication. Journal of American College Health 71:2, pages 373-380.
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Shaohai Jiang & Piper Liping Liu. (2022) Complementary Media Use for Health Information Seeking and the Role of Health Orientation: A Survey Study in India. Journal of Health Communication 27:9, pages 624-632.
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Dron M. Mandhana, Elizabeth M. Glowacki & Mao-Chia Sun. (2021) Promoting Patient Portals: An Application of Social Cognitive Theory to Post-Adoption Patient Portal Use. Health Communication 36:14, pages 1990-2001.
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Susan C. Baker, Bernadette M. Watson, Barbara Jamieson & Raymond Jamieson. (2021) How Do Patients Define Satisfaction? The Role of Patient Perceptions of Their Participation and Health Provider Emotional Expression. Health Communication 36:14, pages 1970-1979.
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Joe Cangelosi, David Kim, Ed Ranelli & Ken Griffin. (2018) A needs assessment study of what health care consumers seek from social media and social networking. Health Marketing Quarterly 35:4, pages 266-279.
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John J. Rief, Megan E. Hamm, Susan L. Zickmund, Cara Nikolajski, Dan Lesky, Rachel Hess, Gary S. Fischer, Melissa Weimer, Sunday Clark, Caroline Zieth & Mark S. Roberts. (2017) Using Health Information Technology to Foster Engagement: Patients’ Experiences with an Active Patient Health Record. Health Communication 32:3, pages 310-319.
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Chul-Joo Lee, Xiaoquan Zhao & Macarena Pena-y-Lillo. (2016) Theorizing the Pathways From Seeking and Scanning to Mammography Screening. Health Communication 31:1, pages 117-128.
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Christy J. W. Ledford, Lauren A. Cafferty & Travis C. Russell. (2015) The Influence of Health Literacy and Patient Activation on Patient Information Seeking and Sharing. Journal of Health Communication 20:sup2, pages 77-82.
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Shujie (Phoebe) Guo, Debashish Munshi, Cheryl Cockburn-Wootten & Mary Simpson. (2014) Cultural Dilemmas of Choice: Deconstructing Consumer Choice in Health Communication Between Maternity-Care Providers and Ethnic Chinese Mothers in New Zealand. Health Communication 29:10, pages 1020-1028.
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Nanlesta A. Pilgrim, Kathleen M. Cardona, Evette Pinder & Freya L. Sonenstein. (2014) Clients’ Perceptions of Service Quality and Satisfaction at Their Initial Title X Family Planning Visit. Health Communication 29:5, pages 505-515.
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Chun-Po Yin, Chiung-Wen Hsu, Feng-Yang Kuo & Yuan-Te Huang. (2012) A Study of Politeness Strategies Adopted in Pediatric Clinics in Taiwan. Health Communication 27:6, pages 533-545.
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LeeAnn Kahlor. (2010) PRISM: A Planned Risk Information Seeking Model. Health Communication 25:4, pages 345-356.
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JosephD. Cangelosi$suffix/text()$suffix/text(), Edward Ranelli & F. Scott Markham. (2009) Who is Making Lifestyle Changes Due to Preventive Health Care Information? A Demographic Analysis. Health Marketing Quarterly 26:2, pages 69-86.
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KellyB. Haskard$suffix/text()$suffix/text(), M. Robin DiMatteo & John Heritage. (2009) Affective and Instrumental Communication in Primary Care Interactions: Predicting the Satisfaction of Nursing Staff and Patients. Health Communication 24:1, pages 21-32.
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Lee Ann Kahlor. (2007) An Augmented Risk Information Seeking Model: The Case of Global Warming. Media Psychology 10:3, pages 414-435.
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William Evans. (2006) BIBLIOGRAPHY. Health Communication 20:2, pages 205-207.
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William Evans. (2006) BIBLIOGRAPHY. Health Communication 19:3, pages 277-280.
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Stephen Li, Tony Kuo & Brenda Robles. (2023) The association between provider encouragement and sodium consumption behaviors. Patient Education and Counseling 110, pages 107671.
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Emilie Mølholm Kjærulff, Tue Helms Andersen, Natasja Kingod & Mette Andersen Nexø. (2023) When People With Chronic Conditions Turn to Peers on Social Media to Obtain and Share Information: Systematic Review of the Implications for Relationships With Health Care Professionals. Journal of Medical Internet Research 25, pages e41156.
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Nishit Kumar Srivastava, Namrata Chatterjee, A.K. Subramani, N. Akbar Jan & Pankaj Kumar Singh. (2021) Is health consciousness and perceived privacy protection critical to use wearable health devices? Extending the model of goal-directed behavior. Benchmarking: An International Journal 29:10, pages 3079-3096.
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Jack Pun. (2022) The active participation of elderly patients in traditional Chinese medicine consultations as means to creating a community of practice: A case study in Hong Kong. Frontiers in Psychology 13.
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Xianlin Jin & Derek Lane. (2022) To know or not to know? Exploring COVID-19 information seeking with the risk information seeking and processing model. Journal of Information Science, pages 016555152211253.
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Chul-joo Lee, Cabral A. Bigman, Sukyoung Choi & Xiaoquan Zhao. (2022) The Role of Communication in Redressing Health Disparities: Mobilizing Public Support and Action. Communication Research, pages 009365022210784.
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Paula M. Frew, Ines Gonzalez-Casanova, Nancy A. Otieno, Fauzia A. Malik, Vincent L. Fenimore, Dominique Owino, Maxwell O. Adero, Raphael O. Atito, Godfrey Bigogod, Sandra S. Chaves, Jennifer R. Verani, Marc Alain Widdowson & Saad B. Omer. (2022) Development of effective messages to promote maternal immunization in Kenya. Vaccine 40:27, pages 3761-3770.
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Siyue Li & Kexin Wang. (2022) Sharing Online Health Information With Physicians: Understanding the Associations Among Patient Characteristics, Directness of Sharing, and Physician-Patient Relationship. Frontiers in Psychology 13.
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Zhang Yu (张宇). (2021) Discursive strategies for addressing patients’ disalignment with diagnosis in online medical consultations in China. Discourse & Communication 15:4, pages 476-492.
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Camille Vansimaeys, Lamya Benamar & Christine Balagué. (2021) Digital health and management of chronic disease: A multimodal technologies typology. The International Journal of Health Planning and Management 36:4, pages 1107-1125.
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Wei Wu, Wu Liu & Lin Ma. (2021) The good, the bad, and the contingency: How patients’ treatment verification behaviors are linked to doctors’ reactions. Patient Education and Counseling 104:6, pages 1364-1370.
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Piper Liping Liu. (2021) COVID-19 information on social media and preventive behaviors: Managing the pandemic through personal responsibility. Social Science & Medicine 277, pages 113928.
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Elena Link & Eva Baumann. (2020) Nutzung von Gesundheitsinformationen im Internet: personenbezogene und motivationale EinflussfaktorenUse of health information on the internet: personal and motivational influencing factors. Bundesgesundheitsblatt - Gesundheitsforschung - Gesundheitsschutz 63:6, pages 681-689.
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Miyoung Kim, Jihae Lee & Eun-Young Doo. (2020) Factors Influencing Healthcare Provider-Patient Communication of Patients with Chronic Diseases. Journal of Korean Academy of Nursing Administration 26:2, pages 73.
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Nanlesta A. Pilgrim, Jacky M. Jennings, Renata Sanders, Kathleen R. Page, Penny S. Loosier, Patricia J. Dittus & Arik V. Marcell. (2018) Understanding Quality of Care and Satisfaction With Sexual and Reproductive Healthcare Among Young Men. Journal for Healthcare Quality 40:6, pages 354-366.
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Marianne S. Matthias, Melvin T. Donaldson, Agnes C. Jensen & Erin E. Krebs. (2018) “I Was a Little Surprised”: Qualitative Insights From Patients Enrolled in a 12-Month Trial Comparing Opioids With Nonopioid Medications for Chronic Musculoskeletal Pain. The Journal of Pain 19:9, pages 1082-1090.
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Courtney Hook, Brielle Plump & Patricia Geist-Martin. (2018) Advocating for integrative medicine: providers' stories of resonance, negotiation, and community. Qualitative Research in Medicine and Healthcare 2:1.
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Anastasia Paraskou & Babu P. George. 2018. Legal and Economic Considerations Surrounding Reproductive Tourism. Legal and Economic Considerations Surrounding Reproductive Tourism 18 84 .
Emine Şahin. (2017) The validity and reliability of a new scale to measure patient-determined communication barriers in hospitals. Türkiye Halk Sağlığı Dergisi 15:3, pages 187-200.
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Gregor Petrič, Sara Atanasova & Tanja Kamin. (2017) Impact of Social Processes in Online Health Communities on Patient Empowerment in Relationship With the Physician: Emergence of Functional and Dysfunctional Empowerment. Journal of Medical Internet Research 19:3, pages e74.
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Tamar Ginossar. (2016) Predictors of Online Cancer Prevention Information Seeking Among Patients and Caregivers Across the Digital Divide: A Cross-Sectional, Correlational Study. JMIR Cancer 2:1, pages e2.
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Sophia Fischer. 2015. Challenges and Opportunities in Health Care Management. Challenges and Opportunities in Health Care Management 173 184 .
박진영 & Yang-Ho Choi. (2014) A Study on Physician-Patient Relationship Scale Development. Journal of Public Relations 18:3, pages 304-333.
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Christopher J. McKinley & Paul J. Wright. (2014) Informational social support and online health information seeking: Examining the association between factors contributing to healthy eating behavior. Computers in Human Behavior 37, pages 107-116.
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Jaehee Cho, Dongjin Park & H Erin Lee. (2014) Cognitive Factors of Using Health Apps: Systematic Analysis of Relationships Among Health Consciousness, Health Information Orientation, eHealth Literacy, and Health App Use Efficacy. Journal of Medical Internet Research 16:5, pages e125.
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Carla Moleiro, Jaclin Freire & Masa Tomsic. (2013) Immigrant perspectives on multicultural competencies of clinicians: a qualitative study with immigrants in Portugal. International Journal of Migration, Health and Social Care 9:2, pages 84-95.
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Rhona M. Eveleigh, Esther Muskens, Hiske van Ravesteijn, Inge van Dijk, Eric van Rijswijk & Peter Lucassen. (2012) An overview of 19 instruments assessing the doctor-patient relationship: different models or concepts are used. Journal of Clinical Epidemiology 65:1, pages 10-15.
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Carol Heinrich & Karen Karner. (2011) Ways to Optimize Understanding Health Related Information: The Patients’ Perspective. Geriatric Nursing 32:1, pages 29-38.
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Ye Jiali & Shim Ruth. (2010) Perceptions of Health Care Communication: Examining the Role of Patients’ Psychological Distress. Journal of the National Medical Association 102:12, pages 1237-1242.
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Jiali Ye, George Rust, Yvonne Fry-Johnson & Harry Strothers. (2010) E-mail in patient–provider communication: A systematic review. Patient Education and Counseling 80:2, pages 266-273.
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Marianne S. Matthias, Matthew J. Bair, Kathryn A. Nyland, Monica A. Huffman, Dawana L. Stubbs, Teresa M. Damush & Kurt Kroenke. (2010) Self-Management Support and Communication from Nurse Care Managers Compared with Primary Care Physicians: A Focus Group Study of Patients with Chronic Musculoskeletal Pain. Pain Management Nursing 11:1, pages 26-34.
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Tara M. Emmers-Sommer, Sarah Nebel, Mae-Li Allison, Michele L. Cannella, Desiree Cartmill, Sarah Ewing, Daniel Horvath, Jonathan K. Osborne & Brittney Wojtaszek. (2009) Patient–Provider Communication About Sexual Health: The Relationship with Gender, Age, Gender-Stereotypical Beliefs, and Perceptions of Communication Inappropriateness. Sex Roles 60:9-10, pages 669-681.
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Eva Jackson Hester. (2008) An Investigation of the Relationship Between Health Literacy and Social Communication Skills in Older Adults. Communication Disorders Quarterly 30:2, pages 112-119.
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Jennifer L. Hay, Hendrika W. Meischke, Deborah J. Bowen, Joni Mayer, Jeanne Shoveller, Nancy Press, Maryam Asgari, Marianne Berwick & Wylie Burke. (2007) Anticipating dissemination of cancer genomics in public health: A theoretical approach to psychosocial and behavioral challenges. Annals of Behavioral Medicine 34:3, pages 275-286.
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