211
Views
15
CrossRef citations to date
0
Altmetric
Original Articles

Evaluating and Improving a Self-Help Technical Support Web Site: Use of Focus Group Interviews

Pages 333-354 | Published online: 09 Jun 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (1)

Patrizia Russo, Rosa Lanzilotti, Maria Francesca Costabile & Christopher James Pettit. (2018) Adoption and Use of Software in Land Use Planning Practice: A Multiple-Country Study. International Journal of Human–Computer Interaction 34:1, pages 57-72.
Read now

Articles from other publishers (14)

Isabel Sofia Brito, Luís Murta, Nuno Loureiro, Pedro Rodrigo Duarte Pacheco & Pedro Bento. 2020. Smart Systems Design, Applications, and Challenges. Smart Systems Design, Applications, and Challenges 166 185 .
Asbjørn Følstad. (2017) Users’ design feedback in usability evaluation: a literature review. Human-centric Computing and Information Sciences 7:1.
Crossref
Magy Seif El-Nasr, Shree Durga, Mariya Shiyko & Carmen Sceppa. (2015) Data-Driven Retrospective Interviewing (DDRI): A proposed methodology for formative evaluation of pervasive games. Entertainment Computing 11, pages 1-19.
Crossref
Gaurav Nanda, Mark R. Lehto & Shimon Y. Nof. (2014) User Requirement Analysis for an Online Collaboration Tool for Senior Industrial Engineering Design Course. Human Factors and Ergonomics in Manufacturing & Service Industries 24:5, pages 557-573.
Crossref
Pilsung Choe, Mark R. Lehto, Geon-Cheol Shin & Kyu-Yeong Choi. (2013) Semiautomated Identification and Classification of Customer Complaints. Human Factors and Ergonomics in Manufacturing & Service Industries 23:2, pages 149-162.
Crossref
Fernando de Jesus Moreira Junior, Rafael Tezza, Dalton Francisco de Andrade & Antonio Cezar Bornia. (2012) Algoritmo de um teste adaptativo informatizado com base na teoria da resposta ao item para a estimação da usabilidade de sites de e-commerce. Production 23:3, pages 525-536.
Crossref
Carol W. Metzler, Matthew R. Sanders, Julie C. Rusby & Ryann N. Crowley. (2012) Using Consumer Preference Information to Increase the Reach and Impact of Media-Based Parenting Interventions in a Public Health Approach to Parenting Support. Behavior Therapy 43:2, pages 257-270.
Crossref
Junho H. Choi & Hye-Jin Lee. (2012) Facets of simplicity for the smartphone interface: A structural model. International Journal of Human-Computer Studies 70:2, pages 129-142.
Crossref
Pilsung Choe, Mark R. Lehto & Jan P. Allebach. (2009) Query translation-based cross-language print defect diagnosis based on the fuzzy Bayesian model. Journal of Intelligent Manufacturing 22:1, pages 43-55.
Crossref
Roy Kumontoy, Kainlu Low, Maria Ortiz, Chulwoo Kim, Pilsung Choe, Sugani Leman, Kristen Oldenburger, Mark Lehto, Xinran Lehto, Hector Santos-Villalobos, Hyung Park & Jan Allebach. (2010) Web-Based Diagnosis Tool for Customers to Self-Solve Print Quality Issues. Journal of Imaging Science and Technology 54:4, pages 40503-1-40503-13.
Crossref
Pilsung Choe, Mark R. Lehto, Hyung Jun Park & Jan Allebach. (2009) A query-based cross-language diagnosis tool for distributed decision making support. Computers & Industrial Engineering 57:1, pages 37-45.
Crossref
Pilsung Choe, Mark R. Lehto & Jan Allebach. 2007. Human Interface and the Management of Information. Methods, Techniques and Tools in Information Design. Human Interface and the Management of Information. Methods, Techniques and Tools in Information Design 391 400 .
Pilsung Choe, Chulwoo Kim, Mark R. Lehto & Jan Allebach. 2007. Human-Computer Interaction. Interaction Platforms and Techniques. Human-Computer Interaction. Interaction Platforms and Techniques 41 48 .
Nadeesha Pathiraja Rathnayaka Hitige, Ting Song, Lauren Houston, Natalie Anne Smith, Yasmine Probst, Vida Bliokas & Ping Yu. (2022) A 6P Framework for Engaging Consumers in Focus Group Discussions to Identify Needs, Experiences, and Expectations with Digital Health Solutions. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.