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Journal of International Consumer Marketing Volume 16, 2004 - Issue 1
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Original Articles

Service Quality in Grocery Retailing

The Study of a Japanese Supermarket in Hong Kong

Noel Y. M. Siu School of Business, Hong Kong Baptist University, Kowloon Tong, Hong Kong
&
Donald K. H. Chow School of Business, Hong Kong Baptist University, Kowloon Tong, Hong Kong
Pages 71-87 | Received 01 Oct 2002, Accepted 01 Dec 2002, Published online: 07 Sep 2008

Citations (17)

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Read on this site (4)

Cherukuri Jayasankaraprasad. (2014) Consumers’ Cross-Format Shopping Behavior in an Emerging Retail Market: Multiple Discriminant Analysis. Journal of International Consumer Marketing 26:1, pages 29-57.
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Md. Anisul Islam, Mohammad Khadem & Ahmed Sayem. (2012) Service quality, customer satisfaction and customer loyalty analysis in Bangladesh apparel fashion retail: an empirical study. International Journal of Fashion Design, Technology and Education 5:3, pages 213-224.
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Noel Yee-Man Siu, Jun-Feng Zhang & Yim-Yim Lam. (2010) Electronic Service Quality and Routes to Site Commitment: The Case of an Online Film Ticketing Service. Journal of International Consumer Marketing 22:3, pages 293-307.
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Jose Antonio Martínez García & Laura Martínez Caro. (2010) Rethinking perceived service quality: An alternative to hierarchical and multidimensional models. Total Quality Management & Business Excellence 21:1, pages 93-118.
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Articles from other publishers (13)

Bong-Tae Kim & Sangchoul Yi. (2022) Exploring Asian consumers’ seafood purchasing behavior: A case of farmed Atlantic salmon products in South Korea. Aquaculture International 31:3, pages 1269-1286.
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Luke Lunhua Mao. (2020) Understanding retail quality of sporting goods stores: a text mining approach. International Journal of Sports Marketing and Sponsorship 22:2, pages 330-352.
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Christian Nedu Osakwe. (2019) Understanding customer-perceived quality in informal stores. Journal of Services Marketing 33:2, pages 133-147.
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Prachi Jain & Vijita Singh Aggarwal. (2018) Developing a service quality scale in context of organized grocery retail of India. Management Decision 56:9, pages 1969-1990.
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Cristina Calvo-Porral & Jean-Pierre Lévy-Mangin. (2018) From “foodies” to “cherry-pickers”: A clustered-based segmentation of specialty food retail customers. Journal of Retailing and Consumer Services 43, pages 278-284.
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Arif Hasan. (2017) Examining Applicability of RSQS with Added Dimensions for Organized Apparel Retailers in India. Paradigm 21:1, pages 52-74.
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YOGESH P PAI & Satyanarayana T Chary. (2016) Measuring patient-perceived hospital service quality: a conceptual framework. International Journal of Health Care Quality Assurance 29:3.
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Johan Anselmsson & Ulf Johansson. (2014) A comparison of customer perceived service quality in discount versus traditional grocery stores. International Journal of Quality and Service Sciences 6:4, pages 369-386.
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Madhurima Deb & Ewuuk Lomo-David. (2014) Evaluation of retail service quality using analytic hierarchy process. International Journal of Retail & Distribution Management 42:6, pages 521-541.
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Tony Worsley, Wei Chun Wang & Wendy Hunter. (2011) Baby boomers' reasons for choosing specific food shops. International Journal of Retail & Distribution Management 39:11, pages 867-882.
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Bernhard Swoboda, Bettina Berg, Nicolae Alexandru Pop & Christian Dabija. 2009. European Retail Research. European Retail Research 101 123 .
Yan Lu & Yoo‐Kyoung Seock. (2008) The influence of grey consumers' service quality perception on satisfaction and store loyalty behavior. International Journal of Retail & Distribution Management 36:11, pages 901-918.
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Bernhard Swoboda, Frank Haelsig, Dirk Morschett & Hanna Schramm‐Klein. (2007) An intersector analysis of the relevance of service in building a strong retail brand. Managing Service Quality: An International Journal 17:4, pages 428-448.
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