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Original Articles

A Comparison of SERVQUAL and I-P Analysis: Measuring and Improving Service Quality in Egyptian Private Universities

Pages 83-104 | Received 06 Aug 2005, Accepted 09 Mar 2006, Published online: 07 Sep 2008

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Fraser McLeay, Andrew Robson & Mazirah Yusoff. (2017) New applications for importance-performance analysis (IPA) in higher education. Journal of Management Development 36:6, pages 780-800.
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Evadio Filho, Fernando Antônio Tenório & Junior Raimundo da Silva. (2017) Oportunidades de Melhorias: Qualidade do Serviço Prestado em Escolas Públicas. REICE. Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación 15.2:2017.
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