Advanced search
Publication Cover
Journal of Travel & Tourism Marketing Volume 24, 2008 - Issue 1
Submit an article Journal homepage
830
Views
22
CrossRef citations to date
0
Altmetric
Original Articles

The Visitor Experience and Perception of Information Quality at the Sydney Visitor Information Centre

Nina Mistilis Tourism and Hospitality Group, Department of Marketing, Australian School of Business, University of New South Wales, Sydney, 2052, Australia
&
John D'ambra Department of Information Systems Technology and Management, Australian School of Business, University of New South Wales, Sydney, 2052, Australia
Pages 35-46 | Received 31 Aug 2006, Accepted 28 Dec 2006, Published online: 11 Oct 2008

Citations (22)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (8)

Huimin Lu & Yi-Kai Juan. (2023) Applying The DQI-based Kano model and QFD to develop design strategies for visitor centers in national parks. Architectural Engineering and Design Management 19:3, pages 215-232.
Read now
Edward C. S. Ku & Chun-Der Chen. (2015) Cultivating travellers' revisit intention to e-tourism service: the moderating effect of website interactivity. Behaviour & Information Technology 34:5, pages 465-478.
Read now
Wen-Hai Chih, Cedric Hsi-Jui Wu & Hung-Jen Li. (2012) The Antecedents of Consumer Online Buying Impulsiveness on a Travel Website: Individual Internal Factor Perspectives. Journal of Travel & Tourism Marketing 29:5, pages 430-443.
Read now
Ivan Wen. (2012) An Empirical Study of an Online Travel Purchase Intention Model. Journal of Travel & Tourism Marketing 29:1, pages 18-39.
Read now
Hee “Andy” Lee & Rob Law. (2012) Diversity in Statistical Research Techniques: An Analysis of Refereed Research Articles in the Journal of Travel & Tourism Marketing Between 1992 and 2010. Journal of Travel & Tourism Marketing 29:1, pages 1-17.
Read now
David B. Weaver & Laura J. Lawton. (2011) Information Sources for Visitors’ First Awareness of a Low Profile Attraction. Journal of Travel & Tourism Marketing 28:1, pages 1-12.
Read now
Nelson Kee Fu Tsang, Michael T. H. Lai & Rob Law. (2010) Measuring E-Service Quality for Online Travel Agencies. Journal of Travel & Tourism Marketing 27:3, pages 306-323.
Read now
Roy Ballantyne, Karen Hughes & BrentW. Ritchie. (2009) MEETING THE NEEDS OF TOURISTS: THE ROLE AND FUNCTION OF AUSTRALIAN VISITOR INFORMATION CENTERS. Journal of Travel & Tourism Marketing 26:8, pages 778-794.
Read now

Articles from other publishers (14)

Jinsoo Hwang, Jinkyung Jenny Kim, Ja Young (Jacey) Choe & Heather (Markham) Kim. (2023) The importance of information quality according to the type of employee in the airline industry: Robot versus human. International Journal of Hospitality Management 114, pages 103537.
Crossref
Shanshan Qi. 2022. Handbook of e-Tourism. Handbook of e-Tourism 797 827 .
Shanshan Qi. 2020. Handbook of e-Tourism. Handbook of e-Tourism 1 31 .
Cristian Morosan & Agnes DeFranco. (2019) Mapping the impact of hotel promotional factors on consumers’ actual use of interactive systems in hotels. Journal of Hospitality and Tourism Technology 10:2, pages 169-189.
Crossref
안명아 & 김승화. (2018) How to Turn Your Customers into an Enthusiastic Fan? The Effect of Experiential Quality on Customer Behavior towards the Brand. Journal of Distribution and Management Research 21:4, pages 89-103.
Crossref
Benxiang Zeng. (2017) Cultural Centre, Destination Cultural Offer and Visitor Satisfaction. Sustainability 9:11, pages 1984.
Crossref
Atila Yüksel & Ekrem Tufan. (2017) An Analysis of “Publication Bias” in the Travel, Tourism, and Hospitality Research. International Journal of Applied Behavioral Economics 6:4, pages 19-37.
Crossref
Patrícia Oom do Valle & Guy Assaker. (2015) Using Partial Least Squares Structural Equation Modeling in Tourism Research. Journal of Travel Research 55:6, pages 695-708.
Crossref
Enrique Ortega, Beatriz Rodríguez & María J. Such-Devesa. 2015. Integrated Communications in the Postmodern Era. Integrated Communications in the Postmodern Era 49 76 .
Valeria Minghetti & Emilio Celotto. (2013) Measuring Quality of Information Services. Journal of Travel Research 53:5, pages 565-580.
Crossref
Amitrajeet A. Batabyal & Hamid Beladi. (2012) Information provision to tourists: A stochastic analysis. Annals of Tourism Research 39:3, pages 1698-1701.
Crossref
Karen A. Smith & Kirsten Holmes. (2012) Visitor centre staffing: Involving volunteers. Tourism Management 33:3, pages 562-568.
Crossref
John D'Ambra & Nina Mistilis. (2009) Assessing the E-capability of Visitor Information Centers. Journal of Travel Research 49:2, pages 206-215.
Crossref
Amitrajeet A. Batabyal & Hamid Beladi. (2012) Information Provision to Tourists: A Stochastic Analysis. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.