Citations (29)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (22)
Valerie Good, Stephanie M. Mangus & Ellen Bolman Pullins. (2023) Salesperson rapport: a literature review and research agenda for an evolving digital sales process. Journal of Personal Selling & Sales Management 43:4, pages 245-269.
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John M. Guercio & Shannon Hunyadi. (2023) Using the Performance Diagnostic Checklist-Human Services (PDC-HS) to Enhance Data Collection Procedures in Residential Treatment Settings for Clients with Significant Behavioral Challenges. Journal of Organizational Behavior Management 43:4, pages 332-340.
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Fran Echeverria & David A. Wilder. (2023) The Performance Diagnostic Checklist and Its Variants: A Systematic Review. Journal of Organizational Behavior Management 0:0, pages 1-20.
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Eunju Choi & Douglas A. Johnson. (2022) Common Antecedent Strategies within Organizational Behavior Management: The Use of Goal Setting, Task Clarification, and Job Aids. Journal of Organizational Behavior Management 42:1, pages 75-95.
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Shantel N. Pugliese, Byron Wine, Jody E. Liesfeld, Christopher A. Morgan, Trang T. M. Doan, Nicholas M. Vanderburg & Eli T. Newcomb. (2021) An Evaluation of Feedback-Based Interventions on Promoting Use of Personal Protective Equipment in a School. Journal of Organizational Behavior Management 41:4, pages 332-345.
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Nicole Gravina, Jessica Nastasi & John Austin. (2021) Assessment of Employee Performance. Journal of Organizational Behavior Management 41:2, pages 124-149.
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Marco Tagliabue, Sigridur Sofia Sigurjonsdottir & Ingunn Sandaker. (2020) The effects of performance feedback on organizational citizenship behaviour: a systematic review and meta-analysis. European Journal of Work and Organizational Psychology 29:6, pages 841-861.
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Andressa A. Sleiman, Sigridur Sigurjonsdottir, Aud Elnes, Nicholas A. Gage & Nicole E. Gravina. (2020) A Quantitative Review of Performance Feedback in Organizational Settings (1998-2018). Journal of Organizational Behavior Management 40:3-4, pages 303-332.
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Julie L. Melendez, Jonathan Tarbox & Svada Parhimoon. (2020) Utilizing the Performance Diagnostic Checklist – Human Services to Assess and Improve Employee Performance on Mand Training: A Replication. Journal of Organizational Behavior Management 40:3-4, pages 258-272.
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Nelmar J. Cruz, David A. Wilder, Curtis Phillabaum, Rachel Thomas, Michael Cusick & Nicole Gravina. (2019) Further Evaluation of the Performance Diagnostic Checklist-Safety (PDC-Safety). Journal of Organizational Behavior Management 39:3-4, pages 266-279.
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David A. Wilder, Joshua Lipschultz, Chana Gehrman, Hallie Ertel & Ansley Hodges. (2019) A Preliminary Assessment of the Validity and Reliability of the Performance Diagnostic Checklist-Human Services. Journal of Organizational Behavior Management 39:3-4, pages 194-212.
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Jin-A Park, Douglas A. Johnson, Kwangsu Moon & Jaehee Lee. (2019) The Interaction Effects of Frequency and Specificity of Feedback on Work Performance. Journal of Organizational Behavior Management 39:3-4, pages 164-178.
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Maya Griffin, Nicole E. Gravina, Nicholas Matey, Josh Pritchard & Byron Wine. (2019) Using Scorecards and a Lottery to Improve the Performance of Behavior Technicians in Two Autism Treatment Clinics. Journal of Organizational Behavior Management 39:3-4, pages 280-292.
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Brandon Martinez-Onstott, David Wilder & Sigurdur Sigurdsson. (2016) Identifying the Variables Contributing to At-Risk Performance: Initial Evaluation of the Performance Diagnostic Checklist–Safety (PDC-Safety). Journal of Organizational Behavior Management 36:1, pages 80-93.
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Douglas A. Johnson, Sarah E. Casella, Heather McGee & Sin Chien Lee. (2014) The Use and Validation of Preintervention Diagnostic Tools in Organizational Behavior Management. Journal of Organizational Behavior Management 34:2, pages 104-121.
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Julie
M. Slowiak. (2014) “How May I Help You?” Improving Telephone Customer Service in a Medical Clinic Setting. Journal of Organizational Behavior Management 34:1, pages 39-51.
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Ramona Houmanfar. (2013) Performance Feedback: From Component Analysis to Application. Journal of Organizational Behavior Management 33:2, pages 85-88.
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Yongjoon So, Kyehoon Lee & Shezeen Oah. (2013) Relative Effects of Daily Feedback and Weekly Feedback on Customer Service Behavior at a Gas Station. Journal of Organizational Behavior Management 33:2, pages 137-151.
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Timothy
D. Ludwig & Christopher
B. Frazier. (2012) Employee Engagement and Organizational Behavior Management. Journal of Organizational Behavior Management 32:1, pages 75-82.
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NicholasL. Weatherly & RichardW. Malott. (2008) An Analysis of Organizational Behavior Management Research in Terms of the Three-Contingency Model of Performance Management. Journal of Organizational Behavior Management 28:4, pages 260-285.
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Shannon Loewy & Jon Bailey. (2007) The Effects of Graphic Feedback, Goal Setting, and Manager Praise on Customer Service Behaviors. Journal of Organizational Behavior Management 27:3, pages 15-26.
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ThomasC. Mawhinney. (2006) Effective Leadership in Superior-Subordinate Dyads. Journal of Organizational Behavior Management 25:4, pages 37-79.
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Articles from other publishers (7)
Joseph Tokosh. (2018) Is the Macy's in my mall going to close? Uncovering the factors associated with the closures of Macy's, Sears, and J.C. Penney stores. Growth and Change 50:1, pages 403-423.
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David A. Wilder, Joshua Lipschultz & Chana Gehrman. (2018) An Evaluation of the Performance Diagnostic Checklist—Human Services (PDC–HS) Across Domains. Behavior Analysis in Practice 11:2, pages 129-138.
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Kathleen A. Mangiapanello & Nancy S. Hemmes. (2015) An Analysis of Feedback from a Behavior Analytic Perspective. The Behavior Analyst 38:1, pages 51-75.
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James E. Carr, David A. Wilder, Lina Majdalany, David Mathisen & Leigh Ann Strain. (2017) An Assessment-based Solution to a Human-Service Employee Performance Problem. Behavior Analysis in Practice 6:1, pages 16-32.
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Laura M. Little, Don Kluemper, Debra L. Nelson & Andrew Ward. (2012) More Than Happy to Help? Customer‐Focused Emotion Management Strategies. Personnel Psychology 66:1, pages 261-286.
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Jared A. Chase & Ramona Houmanfar. (2009) The Differential Effects of Elaborate Feedback and Basic Feedback on Student Performance in a Modified, Personalized System of Instruction Course. Journal of Behavioral Education 18:3, pages 245-265.
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Alexander Haas. (2008) Kundenorientierung von Mitarbeitern: Forschungsstand und -perspektivenCustomer orientation of employees: Review and research suggestions. Zeitschrift für Betriebswirtschaft 78:10, pages 1061-1100.
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