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Journal of Organizational Behavior Management Volume 26, 2006 - Issue 4
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RESEARCH ARTICLES

The Effects of Performance Feedback and Social Reinforcement on Up-Selling at Fast-Food Restaurants

Daryl W. Wiesman Clemson University
Pages 1-18 | Published online: 30 Jul 2010

Citations (10)

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Andressa A. Sleiman, Sigridur Sigurjonsdottir, Aud Elnes, Nicholas A. Gage & Nicole E. Gravina. (2020) A Quantitative Review of Performance Feedback in Organizational Settings (1998-2018). Journal of Organizational Behavior Management 40:3-4, pages 303-332.
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Songhwa Chae, Lauren M. Eagle, Douglas A. Johnson, Kwangsu Moon, Eunju Choi & Shezeen Oah. (2020) The Impact of Authority Relations and Feedback Delivery Method on Performance. Journal of Organizational Behavior Management 40:1-2, pages 140-150.
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Ramona Houmanfar. (2013) Performance Feedback: From Component Analysis to Application. Journal of Organizational Behavior Management 33:2, pages 85-88.
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Yongjoon So, Kyehoon Lee & Shezeen Oah. (2013) Relative Effects of Daily Feedback and Weekly Feedback on Customer Service Behavior at a Gas Station. Journal of Organizational Behavior Management 33:2, pages 137-151.
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Articles from other publishers (6)

Ahmed Khwaja & Nathan Yang. (2022) Quantifying the link between employee engagement, and customer satisfaction and retention in the car rental industry. Quantitative Marketing and Economics 20:3, pages 275-292.
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Rohan Hundia, Aditya Vijayvargiya & Aaron Quigley. (2020) Closed loop feedback nudges using nerve stimulation. Closed loop feedback nudges using nerve stimulation.
Linda A. LeBlanc & Melissa R. Nosik. (2019) Planning and Leading Effective Meetings. Behavior Analysis in Practice 12:3, pages 696-708.
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J. Bruce Tracey. (2014) A review of human resources management research. International Journal of Contemporary Hospitality Management 26:5, pages 679-705.
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Ahmed Khwaja & Nathan Yang. (2018) Quantifying the Link between Employee Engagement and Customer Satisfaction in the Car Rental Industry. SSRN Electronic Journal.
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Brian Wansink & Katie Love. (2014) Slim by Design: Menu Engineering Strategies for Promoting High-Margin, Healthy Foods. SSRN Electronic Journal.
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