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Journal of Social Service Research Volume 29, 2003 - Issue 4
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Original Articles

Client Satisfaction and Staff Empathy at Pediatric HIV/AIDS Programs

David Strug PhD Wurzweiler School of Social Work, Yeshiva University, New York, NY, USA
,
Ruth Ottman PhD Sergievsky Center, Columbia University, New York, NY, USA
,
Jackie Kaye MPH Edna McConnell Clark Foundation, New York, NY, USA
,
Sheri Saltzberg MPA AIDS Education and Treatment Center, Cicatelli Associates, Inc., New York, NY, USA
,
Josephine Walker M.A. Management Services, Brooklyn Pediatric AIDS Network, SUNY Health Sciences Center, Brooklyn, NY, USA
&
Hermann Mendez MD Department of Pediatrics, Lincoln Medical and Mental Health Center, Bronx, NY, USA
Pages 1-22 | Received 01 Feb 2002, Accepted 01 Sep 2002, Published online: 09 Oct 2008

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Read on this site (3)

Nichole Egbert, LoriB. Miraldi & Krishnamurti Murniadi. (2014) Friends Don't Let Friends Suffer From Depression: How Threat, Efficacy, Knowledge, and Empathy Relate to College Students'; Intentions to Intervene on Behalf of a Depressed Friend. Journal of Health Communication 19:4, pages 460-477.
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Cynthia Cannon Poindexter. (2007) Management Successes and Struggles for AIDS Service Organizations. Administration in Social Work 31:3, pages 5-28.
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CarolynM. Axtell, SharonK. Parker, David Holman & Peter Totterdell. (2007) Enhancing customer service: Perspective taking in a call centre. European Journal of Work and Organizational Psychology 16:2, pages 141-168.
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Articles from other publishers (2)

Anne Lancelot, Marie-Louise Costantini-Tramoni, Cyril Tarquinio & Yves Martinet. (2009) Première étape de l'élaboration d'une échelle d'empathie perçue. Les Cahiers Internationaux de Psychologie Sociale Numéro 82:2, pages 25-42.
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Carl D. Marci & Scott P. Orr. (2006) The Effect of Emotional Distance on Psychophysiologic Concordance and Perceived Empathy Between Patient and Interviewer. Applied Psychophysiology and Biofeedback 31:2, pages 115-128.
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