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The Reference Librarian Volume 36, 2002 - Issue 75-76
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THE NATURE OF THE PROBLEM: EFINITIONS, SCOPE AND EXTENT, HISTORICAL PERSPECTIVES, AND DIVERSE CLIENTELE

Historical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919

Gary Kenneth Peatling Department of Information and Library Studies, University of Wales Aberystwyth, Llanbadarn Fawr, Aberystwyth, Ceredigion, SY23 3AS, United Kingdom
Pages 33-43 | Published online: 22 Oct 2008

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Pamela J. McKenzie. (2019) How Do You Solve a Problem like the Whole User? The Construction of Worthy and Problematic Users in Online Discussions of the Public Library. Journal of the Australian Library and Information Association 68:4, pages 371-396.
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Articles from other publishers (1)

Alistair Black. (2006) The Past Public Library Observed: User Perceptions and Recollections of the Twentieth‐Century British Public Library Recorded in the Mass‐Observation Archive. The Library Quarterly 76:4, pages 438-455.
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