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Original Articles

Tiers or Tears?

An Evaluation of the Web-Based Marketing Efforts of Major City Convention Centers in the U.S.

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Pages 25-49 | Accepted 01 Feb 2002, Published online: 15 Oct 2008

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Bomi Kang, Jumyong Lee, Sun-Hwa Kim & Bong Keun Jeong. (2023) Destination website benchmarking: A comparative analysis of MICE destinations of Japan and five emerging destinations in East Asia. Journal of Convention & Event Tourism 0:0, pages 1-23.
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Rob Davidson & Mady Keup. (2014) The Use of Web 2.0 as a Marketing Tool by European Convention Bureaux. Scandinavian Journal of Hospitality and Tourism 14:3, pages 234-254.
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Young Hoon Kim & Mincheol Kim. (2010) A New Approach for Assessment and Comparison of Websites: Using the Modified Balanced Scorecard and Analytical Hierarchy Process. Journal of Hospitality Marketing & Management 19:6, pages 676-695.
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Lisa Hyunjung Kim & David Njite. (2009) Evaluation of Web Site Performance: Korean Convention Centers. International Journal of Hospitality & Tourism Administration 10:3, pages 232-252.
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Jingxue (Jessica) Yuan, Alastair M. Morrison, Sally Linton, Ruomei Feng & Sang-Mi Jeon. (2004) Marketing Small Wineries: An Exploratory Approach to Website Evaluation. Tourism Recreation Research 29:3, pages 15-25.
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Zahra Pourabedin. 2021. Service Excellence in Tourism and Hospitality. Service Excellence in Tourism and Hospitality 149 164 .
Rob Law. (2019) Evaluation of hotel websites: Progress and future developments (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management). International Journal of Hospitality Management 76, pages 2-9.
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Sunny Sun, Davis Ka Chio Fong, Rob Law & Shan He. (2017) An updated comprehensive review of website evaluation studies in hospitality and tourism. International Journal of Contemporary Hospitality Management 29:1, pages 355-373.
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Tomás Escobar-Rodríguez & Elena Carvajal-Trujillo. (2013) An evaluation of Spanish hotel websites: Informational vs. relational strategies. International Journal of Hospitality Management 33, pages 228-239.
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Lina Zhong, Bihu Wu & Daniel Leung. 2011. Information and Communication Technologies in Tourism 2011. Information and Communication Technologies in Tourism 2011 89 100 .
Svetlana Stepchenkova, Liang Tang, SooCheong (Shawn) Jang, Andrei P. Kirilenko & Alastair M. Morrison. (2010) Benchmarking CVB website performance: Spatial and structural patterns. Tourism Management 31:5, pages 611-620.
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Dae‐Young Kim, Xinran Y. Lehto & Sheryl F. Kline. (2009) Organisational channel discrepancies between CVBs and meeting planners in the USA. International Journal of Tourism Research 12:2, pages 103-115.
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Dae-Young Kim & Ounjoung Park. (2009) A Study on American Meeting Planners' Attitudes toward and Adoption of Technology in the Workplace. Tourism and Hospitality Research 9:3, pages 209-223.
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Heejun Kim & Daniel R. Fesenmaier. (2008) Persuasive Design of Destination Web Sites: An Analysis of First Impression. Journal of Travel Research 47:1, pages 3-13.
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Jee-Hee Han & Juline E. Mills. (2006) Zero acquaintance benchmarking at travel destination websites: what is the first impression that national tourism organizations try to make?. International Journal of Tourism Research 8:6, pages 405-430.
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