Citations: Service Quality

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Ranjit Singh, PS Sibi, Primula Sharma, Manila Tamang & Amit Kumar Singh. (2022) Twenty Years of Journal of Quality Assurance in Hospitality & Tourism: A Bibliometric Assessment. Journal of Quality Assurance in Hospitality & Tourism 23:2, pages 482-507.
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Asbjørn Følstad & Knut Kvale. (2018) Customer journeys: a systematic literature review. Journal of Service Theory and Practice 28:2, pages 196-227.
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Service Quality

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Service Quality

A Self-Perpetuating Concept?

Citations (2)

Read on this site (1)

Articles from other publishers (1)

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