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Journal of Quality Assurance in Hospitality & Tourism Volume 7, 2006 - Issue 3
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ARTICLES

A Model of Customer Satisfaction and Retention for Hotels

Janet Sim Department of Hospitality Management, San Francisco State University, San Francisco, CA, 94132, USA
,
Brenda Mak Department of Hospitality Management, San Francisco State University, San Francisco, CA, 94132, USA
&
David Jones Department of Information Systems, San Francisco State University, San Francisco, CA, 94132, USA
Pages 1-23 | Received 20 Oct 2005, Accepted 12 Feb 2006, Published online: 08 Sep 2008

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