Citations (21)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (5)
Korhan K. Gokmenoglu & Aysel Amir. (2021) The impact of perceived fairness and trustworthiness on customer trust within the banking sector. Journal of Relationship Marketing 20:3, pages 241-260.
Read now
Read now
David Finch, Norm O'Reilly & Gashaw Abeza. (2018) The Independent Sales Contractor and Relationship Quality: An Exploratory Study of Relational Attitudes and Behavioral-Intention. Journal of Relationship Marketing 17:2, pages 152-169.
Read now
Read now
David Finch, Norm O’Reilly, Carola Hillenbrand & Gashaw Abeza. (2015) Standing on the Shoulders of Giants: An Examination of the Interdisciplinary Foundation of Relationship Marketing. Journal of Relationship Marketing 14:3, pages 171-196.
Read now
Read now
Manuel Sanchez-Franco & FranciscoJ. Rondan-Cataluña. (2010) Connection between customer emotions and relationship quality in online music services. Behaviour & Information Technology 29:6, pages 633-651.
Read now
Read now
FlorianU. Siems, James Bruton & DirkC. Moosmayer. (2010) Integrating Core Marketing Ethical Values Into Relationship Marketing. Journal of Relationship Marketing 9:2, pages 68-82.
Read now
Read now
Articles from other publishers (16)
Hsien-Chun Chen, Szu-Yin Lin & I-Heng Chen. (2023) Image discrepancy around professional work matters: a moderated mediation study. Current Psychology.
Crossref
Crossref
Buket BORA SEMİZ. (2023) Mobil Alışverişlerde Algılanan Hizmet Kalitesinin Müşteri Memnuniyeti, Tekrar Satın Alma Niyeti ve Tavsiye Etme Niyeti Üzerindeki Etkisinin İncelenmesiInvestigation of The Effect of Perceived Service Quality in Mobile Shopping on Customer Satisfaction, Repurchase Intention and Recommendation Intent. Abant Sosyal Bilimler Dergisi 23:1, pages 161-177.
Crossref
Crossref
Ahmad Ghandour, Mathew Parackal & Kenneth R. Deans. (2023) A Framework for Relationships in eCommerce Websites. International Journal of E-Business Research 19:1, pages 1-17.
Crossref
Crossref
Oğuz Han AYKUT & Aysel ERCİŞ. (2022) Adalet Algısı ile İntikam Arzusu ve İhanet İlişkisinin İncelenmesiExamining the Relationship between Perception of Justice and Desire for Revenge and Betrayal. Eskişehir Osmangazi Üniversitesi İktisadi ve İdari Bilimler Dergisi 17:3, pages 637-663.
Crossref
Crossref
Dokun Oluwajana, Ibrahim Adeshola & Gbolahan Olowu. (2021) Do the customer relationship benefits influence expectation of continuity? Adoption of social customer relationship management to promote eco‐friendly products. Journal of Public Affairs 22:S1.
Crossref
Crossref
Imad Ait Lhassan, Oumayma Bedraoui & Otmane Akhannich. (2022) The Impact of Digital Transformation on the Satisfaction of Tax Administration Users in Morocco during the Covid-19 Pandemic: An Empirical Study. European Journal of Management Issues 30:1, pages 48-57.
Crossref
Crossref
Ahmad Ghandour, Mathew Parackal & Kenneth R Deans. (2021) Relationship Development Process in eCommerce Websites. Relationship Development Process in eCommerce Websites.
Ananaba U.Nwosu S.N.Otika U.S.Osuagwu O.B.. (2021) Corporate Reputation and Customer Satisfaction in the Telecommunication Industry in Nigeria. African Journal of Social Sciences and Humanities Research 4:4, pages 107-125.
Crossref
Crossref
Muneer M. Abbad, Ibrahim Hussien Musa Magboul, Faten Jaber & Wasfi Alrawabdeh. (2021) User Antecedents, CRM Implementation, and Impact on Customer Outcomes in the Jordanian Service Industry. International Journal of Customer Relationship Marketing and Management 13:1, pages 1-24.
Crossref
Crossref
Koteswara Ivaturi & Akshay Bhagwatwar. (2020) Mapping Sentiments to Themes of Customer reactions on Social Media during a Security Hack: A Justice Theory Perspective. Information & Management 57:4, pages 103218.
Crossref
Crossref
Rabab Ali Abumalloh, Othman Ibrahim & Mehrbakhsh Nilashi. (2020) Loyalty of young female Arabic customers towards recommendation agents: A new model for B2C E-commerce. Technology in Society 61, pages 101253.
Crossref
Crossref
Eunil Park, Ki Joon Kim & Sang Jib Kwon. (2017) Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust. Journal of Business Research 76, pages 8-13.
Crossref
Crossref
Fung Yi Millissa Cheung & Wai Ming To. (2016) A customer-dominant logic on service recovery and customer satisfaction. Management Decision 54:10, pages 2524-2543.
Crossref
Crossref
Muslim Amin, Sajad Rezaei & Maryam Abolghasemi. (2014) User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust. Nankai Business Review International 5:3, pages 258-274.
Crossref
Crossref
Sohail Kamran & Madiha Attiq. (2011) Value recovery with customer dissatisfaction: A study of restaurant services in Pakistan. Tourism and Hospitality Research 11:3, pages 169-180.
Crossref
Crossref
Chin Li Tseng. (2010) 3 As strategic factors indices of Loyalty-Based CRM: Alignment, affection, and adjustment. 3 As strategic factors indices of Loyalty-Based CRM: Alignment, affection, and adjustment.