Citations (38)
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Sunny Sun, Rob Law & Davis Ka Chio Fong. (2018) What Affects the Revisit Intention of Chinese Tourists to Macao?. Journal of China Tourism Research 14:3, pages 296-309.
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Bilge Villi & Erdogan Koc. (2018) Employee Attractiveness and Customers’ Service Failure Perceptions. Journal of Hospitality Marketing & Management 27:1, pages 41-60.
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Elizabeth A. Halpenny, Cory Kulczycki & Farhad Moghimehfar. (2016) Factors effecting destination and event loyalty: examining the sustainability of a recurrent small-scale running event at Banff National Park. Journal of Sport & Tourism 20:3-4, pages 233-262.
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Dogan Gursoy, ErdoganH. Ekiz & ChristinaG. Chi. (2007) Impacts of Organizational Responses on Complainants' Justice Perceptions and Post-Purchase Behaviors. Journal of Quality Assurance in Hospitality & Tourism 8:1, pages 1-25.
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Articles from other publishers (24)
Tuti Anggraeni, Vanessa Gaffar, Disman Disman, Puspo Dewi Dirgantari & Trustorini Handayani. (2023) Tourist satisfaction in era Society 5.0 as a marketing strategy. Journal of Eastern European and Central Asian Research (JEECAR) 10:6, pages 877-887.
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Denisa Cristina-Alina Berceanu, Georgeta Pânișoară, Alexandru-Filip Popovici & Cristina Marina Ghiță. (2023) Quality of Life and the Digital Service Landscape. The Moderating Role of Customer Complaining Effort. Behavioral Sciences 13:5, pages 375.
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Sanjukta Pookulangara, Han Wen & Josiam Bharath. (2022) Consumer attitudes toward ordering from cloud kitchens: a gender and marital status perspective. International Journal of Contemporary Hospitality Management 35:5, pages 1859-1879.
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Dan Jin, Robin B. DiPietro, Kawon (Kathy) Kim, Fang Meng & Edwin N. Torres. (2023) An interactive service recovery framework combining demand and supply approaches. International Journal of Hospitality Management 109, pages 103413.
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Sait DOĞAN & Serkan DEMİRTAŞ. (2021) Tripadvsor.com da Yer Alan Restoranlara Yönelik Yabancı Yorumların İçerik Analizi ile Değerlendirmesi: Hatay İli Üzerine Bir AraştırmaContent Analysis on Tripadvisor.com of Foreign Reviews on Restaurants: A Case Study of Hatay. Gastroia: Journal of Gastronomy And Travel Research 5:2, pages 199-212.
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Hasan KÖŞKER. (2020) Van Kahvaltı Salonları Hakkındaki Müşteri E-Şikâyetlerinin Değerlendirilmesine Yönelik Bir AraştırmaA Research on the Evaluation of Customer E-Complaints about Van Breakfast Lounges. Seyahat ve Otel İşletmeciliği Dergisi 17:3, pages 524-539.
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Olayinka Helen Operinde & Emma-Egoro Praise. (2020) ASSESSMENT OF TOURISTS’ PERCEPTION AND SATISFACTION IN AGODI PARK AND GARDENS IBADAN AS A NATURE-BASED TOURISM ATTRACTION. International Journal of Research -GRANTHAALAYAH 8:7, pages 144-159.
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Tiffany Adelaine Gan Tan. (2017) An Empirical Study to Evaluate the Impact of Demographic Variables to Complaint Behavior of Customers in a Dine-In Restaurant Industry. International Journal of Applied Industrial Engineering 4:2, pages 19-32.
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Elizabeth Welch, Sinead Palmer, Ann-Marie Towers & Nick Smith. (2017) Why are relatives of care home residents reluctant to “rock the boat”? Is there a culture of acceptance?. Working with Older People 21:2, pages 124-132.
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Chiang-Ming Chen, Lin Lin & Hsien-Hung Chiu. (2016) Advertising medium effect on tourist satisfaction. Annals of Tourism Research 57, pages 268-272.
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Dogan Gursoy, Joseph S. Chen & Christina G. Chi. (2014) Theoretical examination of destination loyalty formation. International Journal of Contemporary Hospitality Management 26:5, pages 809-827.
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Ahmet Aktaş, Aydin Çevirgen & Boran Toker. (2010) Tourists' Satisfaction and Behavioral Intentions on Destination Attributes: An Empirical Study in Alanya. Tourism Analysis 15:2, pages 243-252.
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