Advanced search
Publication Cover
Journal of Foodservice Business Research Volume 9, 2006 - Issue 2-3
Submit an article Journal homepage
155
Views
5
CrossRef citations to date
0
Altmetric
Original Articles

Server Emotional Experiences and Affective Service Delivery

Mechanisms Linking Climate for Service and Customer Outcomes

Yongmei Liu Department of Management, College of Business, Florida State University, Tallahassee, FL, 32306-1110, USA
&
Jixia Yang Department of Management, City University of Hong Kong, Tat Chee Avenue, Kowloon, Hong Kong
Pages 127-150 | Published online: 08 Sep 2008

Citations (5)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (1)

Liat Eldor & Anat Shoshani. (2017) Are You Being Served? The Relationship between School Climate for Service and Teachers' Engagement, Satisfaction, and Intention to Leave: A Moderated Mediation Model. The Journal of Psychology 151:4, pages 359-378.
Read now

Articles from other publishers (4)

Yongmei Liu. 2019. Examining the Role of Well-being in the Marketing Discipline. Examining the Role of Well-being in the Marketing Discipline 1 25 .
Sara J. Perry, L. A. Witt, Kori Callison & Ari Malka. (2013) Developing Dedicated Service Employees. Journal of Psychological Issues in Organizational Culture 4:2, pages 35-52.
Crossref
L. Melita Prati Yongmei Liu, Pamela L. Perrewé & Gerald R. Ferris. (2009) Emotional Intelligence as Moderator of the Surface Acting—Strain Relationship. Journal of Leadership & Organizational Studies 15:4, pages 368-380.
Crossref
Yongmei Liu, L. Melita Prati, Pamela L. Perrewé & Gerald R. Ferris. (2008) The Relationship Between Emotional Resources and Emotional Labor: An Exploratory Study. Journal of Applied Social Psychology 38:10, pages 2410-2439.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.