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Nhung Thach Phuong, Phuong Vu Hoang, Tuan Mac Dang, Trang Nguyen Thi Huyen & Tam Ngo Thi. (2023) Improving Hospital’s Quality of Service in Vietnam: The Patient Satisfaction Evaluation in Multiple Health Facilities. Hospital Topics 101:2, pages 73-83.
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Carla M Bastemeijer, Hileen Boosman, Linda Zandbelt, Reinier Timman, Dolf de Boer & Jan A Hazelzet. (2020) Patient Experience Monitor (PEM): The Development of New Short-Form Picker Experience Questionnaires for Hospital Patients with a Wide Range of Literacy Levels. Patient Related Outcome Measures 11, pages 221-230.
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Leonard E. Egede, Rebekah J. Walker, Sneha Nagavally, Madhuli Thakkar, Monica O’Sullivan & Wendy Stulac Motzel. (2020) Redesigning primary care in an academic medical center: lessons, challenges, and opportunities. Postgraduate Medicine 132:7, pages 636-642.
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Carla M Bastemeijer, Hileen Boosman, Hans van Ewijk, Lisanne M Verweij, Lennard Voogt & Jan A Hazelzet. (2019) Patient experiences: a systematic review of quality improvement interventions in a hospital setting. Patient Related Outcome Measures 10, pages 157-169.
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Vigdis Abrahamsen Grøndahl, Jörg W Kirchhoff, Kirsti Lauvli Andersen, Lise Aagaard Sørby, Hilde Marie Andreassen, Eli-Anne Skaug, Anne Karine Roos, Liv Solveig Tvete & Ann Karin Helgesen. (2018) Health care quality from the patients’ perspective: a comparative study between an old and a new, high-tech hospital. Journal of Multidisciplinary Healthcare 11, pages 591-600.
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Denise D Quigley, Peter J Mendel, Zachary S Predmore, Alex Y Chen & Ron D Hays. (2015) Use of CAHPS® patient experience survey data as part of a patient-centered medical home quality improvement initiative. Journal of Healthcare Leadership 7, pages 41-54.
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Articles from other publishers (15)
Juliana Kagura, Natasha Khamisa, Zvifadzo Matsena Zingoni, Neo Dulaze, Yaw Awuku-Larbi & Ndumiso Tshuma. (2023) Patient satisfaction with chronic disease care and its associated factors in primary health care facilities in Johannesburg, South Africa. Frontiers in Health Services 3.
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Denise D. Quigley, Nabeel Qureshi, Alina Palimaru, Chau Pham & Ron D. Hays. (2022) Content and Actionability of Recommendations to Providers After Shadow Coaching. Quality Management in Health Care 31:4, pages 199-209.
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Denise D. Quigley, Marc N. Elliott, Mary E. Slaughter, Q Burkhart, Alex Y. Chen, Efrain Talamantes & Ron D. Hays. (2021) Shadow Coaching Improves Patient Experience With Care, But Gains Erode Later. Medical Care 59:11, pages 950-960.
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Carolina Pontones-Rosa, Rosario Pérez-Morote & Jesús F. Santos-Peñalver. (2021) ICT-based public policies and depopulation in hollowed-out Spain: A survey analysis on the digital divide and citizen satisfaction. Technological Forecasting and Social Change 169, pages 120811.
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Molly Jacobs, Patrick Briley & Charles Ellis. (2020) Quantifying Experiences with Telepractice for Aphasia Therapy: A Text Mining Analysis of Client Response Data. Seminars in Speech and Language 41:05, pages 414-432.
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Rafael Hod, Oded Maimon & Eyal Zimlichman. (2020) Does Care Transition Matter? Exploring the Newly Published HCAHPS Measure. American Journal of Medical Quality 35:5, pages 380-387.
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Kyle A. Kemp, Hude Quan, Merril L. Knudtson, Elizabeth Oddone Paolucci & Maria J. Santana. (2019) Patient-Reported Experiences With Coronary Artery Bypass Grafting and Valve Replacement. Canadian Journal of Cardiology 35:10, pages 1344-1352.
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Brian Lee, Danielle Hollenbeck-Pringle, Victoria Goldman, Eric Biondi & Brian Alverson. (2019) Are Caregivers Who Respond to the Child HCAHPS Survey Reflective of All Hospitalized Pediatric Patients?. Hospital Pediatrics 9:3, pages 162-169.
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Eva Christalle, Stefan Zeh, Pola Hahlweg, Levente Kriston, Martin Härter & Isabelle Scholl. (2018) Assessment of patient centredness through patient-reported experience measures (ASPIRED): protocol of a mixed-methods study. BMJ Open 8:10, pages e025896.
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Peter Scalia, Glyn Elwyn, Paul Barr, Julia Song, Yaara Zisman-Ilani, Monika Lesniak, Sarah Mullin, Krzysztof Kurek, Matt Bushell & Marie-Anne Durand. (2018) Exploring the use of Option Grid™ patient decision aids in a sample of clinics in Poland. Zeitschrift für Evidenz, Fortbildung und Qualität im Gesundheitswesen 134, pages 1-8.
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Sofia Xesfingi & Athanassios Vozikis. (2016) Patient satisfaction with the healthcare system: Assessing the impact of socio-economic and healthcare provision factors. BMC Health Services Research 16:1.
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Heather E Barry, John L Campbell, Anthea Asprey & Suzanne H Richards. (2016) The use of patient experience survey data by out-of-hours primary care services: a qualitative interview study. BMJ Quality & Safety 25:11, pages 851-859.
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Paul J. Orrock. (2016) The patient experience of osteopathic healthcare. Manual Therapy 22, pages 131-137.
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Sophia M Kleefstra, Linda C Zandbelt, Hanneke JCJM de Haes & Rudolf B Kool. (2015) Trends in patient satisfaction in Dutch university medical centers: room for improvement for all. BMC Health Services Research 15:1.
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Satish P. Deshpande & Samir S. Deshpande. (2014) Factors Influencing Consumer Satisfaction With Health Care. The Health Care Manager 33:3, pages 261-266.
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