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Patient Preference and Adherence Volume 12, 2018 - Issue
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Original Research

Reliability and validity of an indicator system used to evaluate outpatient and inpatient satisfaction in Chinese hospitals

Jun Zhang1 Department of Neurology, Peking University People’s Hospital, Beijing, China
,
Feng Zhou2 Department of Data Science, Tsinghua University, Beijing, China
,
Xiaoxiang Ge3 Office of Academic Affairs, Army Military Medical University, Chongqing, China
,
Xu Ran4 Department of Research and Development, Chongqing Hospital Management Limited Company (Doctor-Patient Experience Research Base, National Health and Family Planning Commission of the People’s Republic of China), Chongqing, China
,
Yeping Li4 Department of Research and Development, Chongqing Hospital Management Limited Company (Doctor-Patient Experience Research Base, National Health and Family Planning Commission of the People’s Republic of China), Chongqing, China
,
Si Chen5 Department of Epidemiology and Biostatistics, School of Public Health, Peking University, Beijing, China, [email protected]
,
Xiaotong Dai5 Department of Epidemiology and Biostatistics, School of Public Health, Peking University, Beijing, China, [email protected]
,
Dafang Chen5 Department of Epidemiology and Biostatistics, School of Public Health, Peking University, Beijing, China, [email protected]Correspondence[email protected]
&
Baoguo Jiang6 Department of Orthopedics, Peking University People’s Hospital, Beijing, China, [email protected]Correspondence[email protected]
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Pages 2527-2536 | Published online: 29 Nov 2018

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Muhammad Khalilur Rahman, Miraj Ahmed Bhuiyan & Suhaiza Zailani. (2021) Healthcare Services: Patient Satisfaction and Loyalty Lessons from Islamic Friendly Hospitals. Patient Preference and Adherence 15, pages 2633-2646.
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Chengcheng Li, Conghui Liao, Xuehui Meng, Honghua Chen, Weiling Chen, Bo Wei & Pinghua Zhu. (2021) Effective Analysis of Inpatient Satisfaction: The Random Forest Algorithm. Patient Preference and Adherence 15, pages 691-703.
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Doo Chul Shin. (2020) Development and application of an in-house health care program to improve the physical and mental health of working mothers: A pilot study. Health Care for Women International 41:3, pages 284-292.
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Articles from other publishers (9)

Qian Lin, Horng-Shuh Hao & Dan Zhang. (2023) Assessing Quality Gap of Outpatient Service in Public Hospitals: A Cross-Sectional Study in China. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 60, pages 004695802311625.
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Retno Asti Werdhani, Ardi Findyartini, Dewi Anggraeni Kusumoningrum, Chaina Hanum, Dina Muktiarti, Oktavinda Safitry, Wismandari Wisnu, Dewi Sumaryani Soemarko & Reynardi Larope Sutanto. (2022) A COVID-19 self-isolation monitoring module for FMUI undergraduate medical students: Linking learning and service needs during the pandemic surge in Indonesia. PLOS ONE 17:12, pages e0279742.
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Huiying Gao, Shan Lu & Xiaojin Kou. (2022) Research on the identification of medical service quality factors: based on a data-driven method. Internet Research 32:5, pages 1617-1645.
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Tayla Smith, Leslie Wells, Kelsey Jones, Alexia Jaouich & Brian Rush. (2022) Assessing the Perception of Family and Caregivers’ Experience with Mental Health and Substance Use Services. International Journal of Mental Health and Addiction.
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Jia Wang, Sihui Lu, Xinglan Sun, Fen Wang, Meijuan Wan, Hanxi Chen & Yibing Tan. (2021) Psychometric Evaluation of the Disaster Preparedness Evaluation Tool © (DPET) on Emergency Nurses in Mainland China: Two Cross-Sectional Studies . Disaster Medicine and Public Health Preparedness 16:3, pages 1083-1090.
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Achmad Hidayatullah & Csaba Csíkos. (2022) Mathematics Related Belief System and Word Problem-Solving in the Indonesian Context. Eurasia Journal of Mathematics, Science and Technology Education 18:4, pages em2094.
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Yun Wei, Yanli Liu, Xuexue Zhao, Guanghui Jin, Yali Zhao & Xiaoqin Lu. (2021) Development and preliminary validation of the competency model for rural general practitioner in China. Family Practice 38:3, pages 346-352.
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Bolin Liu, Shujuan Liu, Tao Zheng, Yuan Wang, Baohua Cao, Zhiling Wang, Lijun Yu, Na Zhang, Binfang Zhao, Dan Lu, Lei Chen, Tao Ma, Yuexia Zhong & Shiming He. (2021) Development and validation of the Chinese surgical inpatient satisfaction and comfort questionnaire. Medicine 100:52, pages e28363.
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Yuxia Zhang, Quanlei Li & Huaping Liu. (2020) From patient satisfaction to patient experience: A call to action for nursing in China. Journal of Nursing Management 28:2, pages 450-456.
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