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Wangshuai Wang, Ke Zhou, Zucheng Yu & Jie Li. (2020) The Cost of Impression Management to Life Satisfaction: Sense of Control and Loneliness as Mediators. Psychology Research and Behavior Management 13, pages 407-417.
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Mo Zhang, Shengce Ren, Yang Sun & Ruoqi Geng. (2022) When does supportive climate fail to support frontline employees in service recovery? A complexity theory perspective. Journal of Hospitality and Tourism Management 51, pages 481-490.
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Ward van Zoonen, Anu Sivunen, Kirsimarja Blomqvist, Thomas Olsson, Annina Ropponen, Kaisa Henttonen & Matti Vartiainen. (2021) Understanding stressor–strain relationships during the COVID-19 pandemic: the role of social support, adjustment to remote work, and work–life conflict. Journal of Management & Organization 27:6, pages 1038-1059.
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Mo Zhang, Ruoqi Geng, Zhisheng Hong, Wenhao Song & Wangshuai Wang. (2020) The double-edged sword effect of service recovery awareness of frontline employees: From a job demands-resources perspective. International Journal of Hospitality Management 88, pages 102536.
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Saira Solat, Muhammad Abrar, Rizwan Shabbir, Mohsin Bashir, Sharjeel Saleem & Shahnawaz Saqib. (2020) Workplace Interactional Demands and Work-Family Enrichment: An Investigation From the Service Sector. Frontiers in Psychology 11.
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