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Nhi Xuan Nguyen, Khoa Tran & Tuyet Anh Nguyen. (2021) Impact of Service Quality on In-Patients’ Satisfaction, Perceived Value, and Customer Loyalty: A Mixed-Methods Study from a Developing Country. Patient Preference and Adherence 15, pages 2523-2538.
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Carla M Bastemeijer, Hileen Boosman, Linda Zandbelt, Reinier Timman, Dolf de Boer & Jan A Hazelzet. (2020) Patient Experience Monitor (PEM): The Development of New Short-Form Picker Experience Questionnaires for Hospital Patients with a Wide Range of Literacy Levels. Patient Related Outcome Measures 11, pages 221-230.
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Jennifer Stewart Williams, Anna Myléus, Somnath Chatterji & Nicole Valentine. (2020) Health systems responsiveness among older adults: Findings from the World Health Organization Study on global AGEing and adult health. Global Public Health 15:7, pages 999-1015.
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Sabina De Rosis, Manila Bonciani, Veronica Spataro, Ilaria Corazza, Elisa Conti, Barbara Sibbles, Jan A Hazelzet, Pekka Lahdenne, Katariina Gehrmann, Francesca Menegazzo, Michela Sica, Vita Šteina, Guna Esenberga, Elise M Chapin, Stefania Solare & Milena Vainieri. (2023) Value of Including the Children’s Experience for Improving Their Rights During Hospitalization: Protocol for the VoiCEs Project. JMIR Research Protocols 12, pages e42804.
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Wenya Zhang, Xiaojiao He & Zhihan Liu. (2023) Factors and Mechanism Influencing Client Experience of Residential Integrated Health and Social Care for Older People: A Qualitative Model in Chinese Institutional Settings. International Journal of Environmental Research and Public Health 20:5, pages 4638.
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Irene Gabutti, Christian Colizzi & Tommaso Sanna. (2022) Assessing Organizational Readiness to Change through a Framework Applied to Hospitals. Public Organization Review 23:1, pages 1-22.
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Shubham Senapati & Rajeev Kumar Panda. (2023) Enriching healthcare service quality by leveraging service experiences in Indian private hospitals: application of fuzzy-AHP approach. International Journal of Quality & Reliability Management.
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TS Jesus, BZ Stern, J Struhar, A Deutsch & AW Heinemann. (2022) The use of patient experience feedback in rehabilitation quality improvement and codesign activities: Scoping review of the literature. Clinical Rehabilitation 37:2, pages 261-276.
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Elena M. Sheldon, George Lillington, Kati Simpson, Kirsty Gibson, Lucy Chambers, Manfredi D'Afflitto, Nancy Greig, Theresa Stearn, Daniel Hind, Rachel Ainley, Gemma Winsor, Katie Ridsdale, Nikki Totton & Alan Lobo. (2022) Development of an inflammatory bowel disease (IBD) Patient‐Reported Experience Measure (PREM): A patient‐led consensus work and ‘think aloud’ study for a quality improvement programme. Health Expectations 26:1, pages 213-225.
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Kendall Jamieson Gilmore, Ilaria Corazza, Lucrezia Coletta & Sara Allin. (2023) The uses of Patient Reported Experience Measures in health systems: A systematic narrative review. Health Policy 128, pages 1-10.
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Kylie McCullough, Lesley Andrew, Angela Genoni, Melissa Dunham, Lisa Whitehead & Davina Porock. (2022) An examination of primary health care nursing service evaluation using the Donabedian model: A systematic review. Research in Nursing & Health 46:1, pages 159-176.
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Tinyiko Enneth Nkhwashu, Sophy Mogatlogedi Moloko & Mfanaleni Jimson Zikalala. (2023) The drivers and impediments of implementing the quality improvement programmes at a government hospital in Eswatini: The registered nurses' perspective. International Journal of Africa Nursing Sciences 18, pages 100569.
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Chindhu Shunmuga Sundaram, Rachel Campbell, Angela Ju, Madeleine T. King & Claudia Rutherford. (2022) Patient and healthcare provider perceptions on using patient-reported experience measures (PREMs) in routine clinical care: a systematic review of qualitative studies. Journal of Patient-Reported Outcomes 6:1.
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N.A.C. van den Boom, I. Douwes, M. Poeze & S.M.A.A. Evers. (2022) Patient experiences and preferences during treatment and recovery of Lisfranc fractures: A qualitative interview study. Injury 53:12, pages 4152-4158.
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May ingvild volungholen Sollid, Marit Slaaen, Signe Danielsen & Øyvind Kirkevold. (2022) Psychometric properties of the person-centred coordinated care experience questionnaire (P3CEQ) in a Norwegian radiotherapy setting. International Journal for Quality in Health Care 34:3.
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Kathryn Kynoch, Mary Ameen, Mary-Anne Ramis & Hanan Khalil. (2022) Use of Patient-Reported Data within the Acute Healthcare Context: A Scoping Review. International Journal of Environmental Research and Public Health 19:18, pages 11160.
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Maarten C. Dorr, K. S. van Hof, J. G. M. Jelsma, E. A. C. Dronkers, R. J. Baatenburg de Jong, M. P. J. Offerman & M. C. de Bruijne. (2022) Quality improvements of healthcare trajectories by learning from aggregated patient-reported outcomes: a mixed-methods systematic literature review. Health Research Policy and Systems 20:1.
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Daniela Rohde, Mona Isazad Mashinchi, Nina Rizun, Dritjon Gruda, Conor Foley, Rachel Flynn & Adegboyega Ojo. (2022) Generating actionable insights from free-text care experience survey data using qualitative and computational text analysis: A study protocol. HRB Open Research 5, pages 60.
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Marcy G Antonio, Selena Davis, Mindy Smith, Paul Burgener, Morgan Price, Danielle C Lavallee, Sarah Fletcher & Francis Lau. (2022) Advancing digital patient-centered measurement methods for team-based care. DIGITAL HEALTH 8, pages 205520762211454.
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Dennis R. Delisle, Jana Dajani & Lauren Overton. (2021) An Integrated Model to Accelerate Patient Satisfaction Improvement. American Journal of Medical Quality 36:4, pages 255-262.
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Domingo Orozco-Beltrán, Sergio Cinza-Sanjurjo, José Escribano-Serrano, Flora López-Simarro, Gonzalo Fernández, Antón Gómez-García, Marta Cedenilla-Horcajuelo & Karine Ferreira de Campos. (2021) Experience of Patients with Diabetes and Other Cardiovascular Risk Factors with Health Professionals and Healthcare in Spain. Journal of Clinical Medicine 10:13, pages 2831.
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Geneveave Barbo, Sharmin Alam & Anita Kiafar. (2021) Experiences of Indigenous peoples in Canada with primary health care services: a qualitative systematic review protocol. JBI Evidence Synthesis 19:9, pages 2398-2405.
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Anne Neubert, Óscar Brito Fernandes, Armin Lucevic, Milena Pavlova, László Gulácsi, Petra Baji, Niek Klazinga & Dionne Kringos. (2020) Understanding the use of patient-reported data by health care insurers: A scoping review. PLOS ONE 15:12, pages e0244546.
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Rachel C Forcino, Marjan J Meinders, Jaclyn A Engel, A. James O'Malley & Glyn Elwyn. (2020) Routine patient-reported experience measurement of shared decision-making in the USA: a qualitative study of the current state according to frontrunners. BMJ Open 10:6, pages e037087.
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