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Risk Management and Healthcare Policy Volume 16, 2023 - Issue
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ORIGINAL RESEARCH

Linking Frontline Employee Self-Efficacy to Customers Service Performance in Healthcare Industry: A Dynamic Capability Perspective

Rong Li1 School of Medicine and Health Management, Huazhong University of Science and Technology, Wuhan, People’s Republic of ChinaView further author information
,
Jing Liu2 Administrative Office, Yuebei People’s Hospital, Shaoguan, People’s Republic of ChinaView further author information
,
Weidong Xia3 Department of Information Systems and Business Analytics, College of Business, Florida International University, Miami, FL, USAView further author information
&
Jingdong Ma1 School of Medicine and Health Management, Huazhong University of Science and Technology, Wuhan, People’s Republic of China;4 Institute for Smart Health Research, Huazhong University of Science and Technology, Wuhan, People’s Republic of ChinaCorrespondence[email protected]
View further author information
Pages 2727-2739 | Received 05 Oct 2023, Accepted 02 Dec 2023, Published online: 12 Dec 2023

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