1,372
Views
221
CrossRef citations to date
0
Altmetric
Original Article

The Impact of Infusing Social Presence in the Web Interface: An Investigation Across Product Types

&
Pages 31-55 | Published online: 10 Dec 2014

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (41)

Qian Shang, Haoyu Ma, Cuicui Wang & Li Gao. (2023) Effects of Background Fitting of e-Commerce Live Streaming on Consumers’ Purchase Intentions: A Cognitive-Affective Perspective. Psychology Research and Behavior Management 16, pages 149-168.
Read now
Sun Kyong Lee & Juhyung Sun. (2023) Testing a theoretical model of trust in human-machine communication: emotional experience and social presence. Behaviour & Information Technology 42:16, pages 2754-2767.
Read now
Arum Park & Sae Bom Lee. (2023) Examining AI and Systemic Factors for Improved Chatbot Sustainability. Journal of Computer Information Systems 0:0, pages 1-15.
Read now
Kristin Stewart & Rebeca Perren. (2023) Social media snap judgments: the effect of social media-based brand cues on purchase intention. Journal of Marketing Theory and Practice 0:0, pages 1-19.
Read now
Eline Jongmans, Florence Jeannot, Lan Liang & Maud Dampérat. (2022) Impact of website visual design on user experience and website evaluation: the sequential mediating roles of usability and pleasure. Journal of Marketing Management 38:17-18, pages 2078-2113.
Read now
Ashlea Rendell, Marc T. P. Adam, Ami Eidels & Timm Teubner. (2022) Nature imagery in user interface design: the influence on user perceptions of trust and aesthetics. Behaviour & Information Technology 41:13, pages 2762-2778.
Read now
Xiaolin Lin, Xun Xu & Xuequn Wang. (2022) Users’ Knowledge Sharing on Social Networking Sites. Journal of Computer Information Systems 62:1, pages 118-127.
Read now
Muslim Amin, Kisang Ryu, Cihan Cobanoglu & Ahmad Nizam. (2021) Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust. Journal of Hospitality Marketing & Management 30:7, pages 845-870.
Read now
Soojin Kim, A-Reum Jung & Yoojung Kim. (2021) The effects of typefaces on ad effectiveness considering psychological perception and perceived communicator’s power. Journal of Marketing Communications 27:7, pages 716-741.
Read now
Prince Clement Addo, Jiaming Fang, Andy Ohemeng Asare & Nora Bakabbey Kulbo. (2021) Customer engagement and purchase intention in live-streaming digital marketing platforms. The Service Industries Journal 41:11-12, pages 767-786.
Read now
Hafizul Islam, Charles Jebarajakirthy & Amit Shankar. (2021) An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context. Journal of Strategic Marketing 29:2, pages 117-140.
Read now
Min Chung Han. (2021) The Impact of Anthropomorphism on Consumers’ Purchase Decision in Chatbot Commerce. Journal of Internet Commerce 20:1, pages 46-65.
Read now
Prince Clement Addo, Fang Jiaming, Nora Bakabbey Kulbo & Li Liangqiang. (2020) COVID-19: fear appeal favoring purchase behavior towards personal protective equipment. The Service Industries Journal 40:7-8, pages 471-490.
Read now
Jameson L. Hayes, Brian C. Britt, Janelle Applequist, Artemio Ramirez$suffix/text()$suffix/text() & Jayme Hill. (2020) Leveraging Textual Paralanguage and Consumer–Brand Relationships for More Relatable Online Brand Communication: A Social Presence Approach. Journal of Interactive Advertising 20:1, pages 17-30.
Read now
Muhammad Ashraf, Noor Ismawati Jaafar & Ainin Sulaiman. (2019) System- vs. consumer-generated recommendations: affective and social-psychological effects on purchase intention. Behaviour & Information Technology 38:12, pages 1259-1272.
Read now
Sanjit K. Roy, Gaganpreet Singh, Megan Hope, Bang Nguyen & Paul Harrigan. (2019) The rise of smart consumers: role of smart servicescape and smart consumer experience co-creation. Journal of Marketing Management 35:15-16, pages 1480-1513.
Read now
Nuan Luo, Yan Zhang & Mingli Zhang. (2019) Retaining learners by establishing harmonious relationships in e-learning environment. Interactive Learning Environments 27:1, pages 118-131.
Read now
Wei Gao & Xue Li. (2019) Building presence in an online shopping website: the role of website quality. Behaviour & Information Technology 38:1, pages 28-41.
Read now
Wei Gao, Yamei Liu, Zhaopeng Liu & Jingyuan Li. (2018) How does presence influence purchase intention in online shopping markets? An explanation based on self-determination theory. Behaviour & Information Technology 37:8, pages 786-799.
Read now
Bashar S. Gammoh, Fernando R. Jiménez & Rand Wergin. (2018) Consumer Attitudes Toward Human-Like Avatars in Advertisements: The Effect of Category Knowledge and Imagery. International Journal of Electronic Commerce 22:3, pages 325-348.
Read now
Jiaming Fang, Lei Chen, Chao Wen & Victor R. Prybutok. (2018) Co-viewing Experience in Video Websites: The Effect of Social Presence on E-Loyalty. International Journal of Electronic Commerce 22:3, pages 446-476.
Read now
Jihyun Kim, Hayeon Song & Sanguk Lee. (2018) Extrovert and Lonely Individuals’ Social TV Viewing Experiences: A Mediating and Moderating Role of Social Presence. Mass Communication and Society 21:1, pages 50-70.
Read now
Yuhao Li, Lih-Bin Oh & Kanliang Wang. (2017) Why users share marketer-generated contents on social broadcasting Web sites: A cognitive–affective involvement perspective. Journal of Organizational Computing and Electronic Commerce 27:4, pages 342-373.
Read now
Marc T.P. Adam, Ami Eidels, Ewa Lux & Timm Teubner. (2017) Bidding Behavior in Dutch Auctions: Insights from a Structured Literature Review. International Journal of Electronic Commerce 21:3, pages 363-397.
Read now
Dong Ling Xu-Priour, Gérard Cliquet & Adrian Palmer. (2017) The Influence of Buyers’ Time Orientation on Online Shopping Behavior: A Typology. International Journal of Electronic Commerce 21:3, pages 299-333.
Read now
Dianne Cyr, David Gefen & Rita Walczuch. (2017) Exploring the relative impact of biological sex and masculinity–femininity values on information technology use. Behaviour & Information Technology 36:2, pages 178-193.
Read now
Jaehyeon Ju & Jae-Hyeon Ahn. (2016) The effect of social and ambient factors on impulse purchasing behavior in social commerce. Journal of Organizational Computing and Electronic Commerce 26:4, pages 285-306.
Read now
Jin Baek Kim. (2015) The Mediating Role of Presence on Consumer Intention to Participate in a Social Commerce Site. Journal of Internet Commerce 14:4, pages 425-454.
Read now
Ji Hee Song & Candice R. Hollenbeck. (2015) The value of social presence in mobile communications. The Service Industries Journal 35:11-12, pages 611-632.
Read now
Wing S. Chow & Si Shi. (2015) Investigating Customers' Satisfaction with Brand Pages in Social Networking Sites. Journal of Computer Information Systems 55:2, pages 48-58.
Read now
Sigi Goode, Greg Shailer, Mark Wilson & Jaroslaw Jankowski. (2014) Gifting and Status in Virtual Worlds. Journal of Management Information Systems 31:2, pages 171-210.
Read now
Wesley Shu. (2014) Continual use of microblogs. Behaviour & Information Technology 33:7, pages 666-677.
Read now
Eun-Jung Lee & Jihye Park. (2014) Enhancing Virtual Presence in E-Tail: Dynamics of Cue Multiplicity. International Journal of Electronic Commerce 18:4, pages 117-146.
Read now
Rui Gu, Lih-Bin Oh & Kanliang Wang. (2013) Differential Impact of Web and Mobile Interactivity on E-Retailers' Performance. Journal of Organizational Computing and Electronic Commerce 23:4, pages 325-349.
Read now
Alexander Benlian, Ryad Titah & Thomas Hess. (2012) Differential Effects of Provider Recommendations and Consumer Reviews in E-Commerce Transactions: An Experimental Study. Journal of Management Information Systems 29:1, pages 237-272.
Read now
Jaewon Choi, HongJoo Lee & YongCheol Kim. (2011) The Influence of Social Presence on Customer Intention to Reuse Online Recommender Systems: The Roles of Personalization and Product Type. International Journal of Electronic Commerce 16:1, pages 129-154.
Read now
Chao Wen, Victor R. Prybutok & Chenyan Xu. (2011) An Integrated Model for Customer Online Repurchase Intention. Journal of Computer Information Systems 52:1, pages 14-23.
Read now
Shun Cai & Yunjie Xu. (2011) Designing Not Just for Pleasure: Effects of Web Site Aesthetics on Consumer Shopping Value. International Journal of Electronic Commerce 15:4, pages 159-188.
Read now
Dong-Hee Shin & Youn-Joo Shin. (2011) Consumers' Trust in Virtual Mall Shopping: The Role of Social Presence and Perceived Security. International Journal of Human–Computer Interaction 27:5, pages 450-475.
Read now
Boudhayan Ganguly, Satya Bhushan Dash & Dianne Cyr. (2011) The Interrelationship of Personal Variables, Website Characteristics and Trust in Online Travel Portals. Tourism Recreation Research 36:1, pages 57-68.
Read now
Muhammad Aljukhadar, Sylvain Senecal & Denis Ouellette. (2010) Can the Media Richness of a Privacy Disclosure Enhance Outcome? A Multifaceted View of Trust in Rich Media Environments. International Journal of Electronic Commerce 14:4, pages 103-126.
Read now

Articles from other publishers (180)

Zhendong Cheng, Wenfang Fan, Bingjia Shao, Wenli Jia & Yong Zhang. (2024) The impact of intelligent customer service agents’ initial response on consumers’ continuous interaction intention. Journal of Retailing and Consumer Services 76, pages 103585.
Crossref
Virginie Lavoye, Anssi Tarkiainen, Jenni Sipilä & Joel Mero. (2023) More than skin-deep: The influence of presence dimensions on purchase intentions in augmented reality shopping. Journal of Business Research 169, pages 114247.
Crossref
Katharina Klein & Luis F. Martinez. (2022) The impact of anthropomorphism on customer satisfaction in chatbot commerce: an experimental study in the food sector. Electronic Commerce Research 23:4, pages 2789-2825.
Crossref
Fengning Ge, Qingsheng Li & Shah Nazir. (2023) The Impact of E-Commerce Live Broadcast on Happiness With Big Data Analysis. Journal of Organizational and End User Computing 35:1, pages 1-14.
Crossref
Soo Jung Jun, EunBin Ha & Eun-Ju Lee. (2023) Comprehension of Indirect Speech Act according to Emoticon Expression Types in Instant Messenger Conversation of School-Aged Children. Communication Sciences & Disorders 28:3, pages 450-460.
Crossref
Soffien Bataoui & Emmanuelle Boch. (2023) The role of socially rich photos in generating favorable donation behavior on charity websites. Journal of Retailing and Consumer Services 74, pages 103429.
Crossref
JungKun Park, EunPyo Hong & Yun-na Park. (2023) Toward a new business model of retail industry: The role of brand experience and brand authenticity. Journal of Retailing and Consumer Services 74, pages 103426.
Crossref
Luis Cárdenas, Cristóbal Fernández-Robin & Diego Yáñez. (2023) Influence of Social and Emotional Factors on the Intention to Use Instagram Stories. SAGE Open 13:3.
Crossref
Laila Saffanah, Putu Wuri Handayani & Fathia Prinastiti Sunarso. (2023) Actual purchases on Instagram Live Shopping: The influence of live shopping engagement and information technology affordance. Asia Pacific Management Review 28:2, pages 204-214.
Crossref
Zhen Huang, Yidan Zhu, Andy Hao & Jia Deng. (2023) How social presence influences consumer purchase intention in live video commerce: the mediating role of immersive experience and the moderating role of positive emotions. Journal of Research in Interactive Marketing 17:4, pages 493-509.
Crossref
Yunwei Cai & Byung-Ryul Bae. (2023) Antecedents of Engagement within Online Sharing Economy Communities. Sustainability 15:10, pages 8322.
Crossref
Jiayi Hou, Boya Han, Long Chen & Ke Zhang. (2023) Feeling present matters: effects of social presence on live-streaming workout courses’ purchase intention. Journal of Product & Brand Management.
Crossref
Chae Hyun Lee, Han Na Lee & Jeong Il Choi. (2023) The Influence of Characteristics of Mobile Live Commerce on Purchase Intention. Sustainability 15:7, pages 5757.
Crossref
Artha Sejati Ananda, Hanny Hanny, Ángel Hernández-García & Prita Prasetya. (2023) ‘Stimuli Are All Around’—The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention. Journal of Theoretical and Applied Electronic Commerce Research 18:1, pages 524-547.
Crossref
Dayun Jeong, Eunju Ko & Charles R. Taylor. (2023) Don't touch the Merchandise! Factors associated with consumer preference for contact free shopping. Journal of Business Research 154, pages 113261.
Crossref
Virginie Lavoye. 2023. Marketing and Smart Technologies. Marketing and Smart Technologies 641 648 .
Qingying Zhou. 2023. HCI International 2023 Posters. HCI International 2023 Posters 163 176 .
Moez Ltifi. 2023. Communication Design and Branding. Communication Design and Branding 267 292 .
Nada Mallah Boustani & May Merhej Sayegh. 2023. Smart Technologies for Organizations. Smart Technologies for Organizations 89 106 .
Francisco Munoz, Clyde W. Holsapple & Sharath Sasidharan. 2023. Springer Handbook of Automation. Springer Handbook of Automation 1411 1430 .
Rosy Boardman & Helen Mccormick. (2021) Attention and behaviour on fashion retail websites: an eye-tracking study. Information Technology & People 35:7, pages 2219-2240.
Crossref
Christoph Pachucki, Reinhard Grohs & Ursula Scholl-Grissemann. (2021) No Story Without a Storyteller: The Impact of the Storyteller as a Narrative Element in Online Destination Marketing. Journal of Travel Research 61:8, pages 1703-1718.
Crossref
Tobias Menzel, Timm Teubner, Marc T.P. Adam & Peyman Toreini. (2022) Home is where your Gaze is – Evaluating effects of embedding regional cues in user interfaces. Computers in Human Behavior 136, pages 107369.
Crossref
Hye-Jin Jeon. (2022) Does the relationship between brand attitude, brand attachment and purchase intention vary based on the type of prosocial expression-based brand emoji?. Journal of Product & Brand Management 31:8, pages 1180-1195.
Crossref
Feng Liu, Yan Wang, Xiaoxu Dong & Huawei Zhao. (2022) Marketing by live streaming: How to interact with consumers to increase their purchase intentions. Frontiers in Psychology 13.
Crossref
Bora Ly & Romny Ly. (2022) Internet banking adoption under Technology Acceptance Model—Evidence from Cambodian users. Computers in Human Behavior Reports 7, pages 100224.
Crossref
Yung-Ming Cheng. (2022) How Different Categories of Gamified Stimuli Affect Massive Open Online Courses Continuance Intention and Learning Performance? Mediating Roles of Internal Experiences. Social Science Computer Review, pages 089443932211119.
Crossref
Tiantian Yang, Feng Yang & Jinqi Men. (2021) The impact of Danmu technological features on consumer loyalty intention toward recommendation vlogs: a perspective from social presence and immersion. Information Technology & People 35:4, pages 1193-1218.
Crossref
Chuanhui Wu, Shijing Huang & Qinjian Yuan. (2022) Seven important theories in information system empirical research: A systematic review and future directions. Data and Information Management 6:1, pages 100006.
Crossref
Jinjing Yang, Chensang Ye, Jie Lv & Cong Cao. (2022) What Factors Influence Social Presence in the Live E-Commerce Scene?. What Factors Influence Social Presence in the Live E-Commerce Scene?.
Muhammad Jawad & Munazza Naz. 2022. Handbook of Technology Application in Tourism in Asia. Handbook of Technology Application in Tourism in Asia 815 847 .
Mathis Poser, Christina Wiethof, Debayan Banerjee, Varun Shankar Subramanian, Richard Paucar & Eva A. C. Bittner. 2022. The Transdisciplinary Reach of Design Science Research. The Transdisciplinary Reach of Design Science Research 142 153 .
Yimeng Qi, Rong Du & Ruiqian Yang. 2022. HCI in Business, Government and Organizations. HCI in Business, Government and Organizations 493 509 .
Chuanhui WuShijing HuangQinjian Yuan. (2021) Seven Important Theories in Information Management and Information System Empirical Research: A Systematic Review and Future Directions. Data and Information Management 0:0.
Crossref
Shijie Song, Yuxiang Chris Zhao, Xinlin Yao, Zhichao Ba & Qinghua Zhu. (2021) Short video apps as a health information source: an investigation of affordances, user experience and users’ intention to continue the use of TikTok. Internet Research 31:6, pages 2120-2142.
Crossref
Bingjie Liu & Lewen Wei. (2021) Machine gaze in online behavioral targeting: The effects of algorithmic human likeness on social presence and social influence. Computers in Human Behavior 124, pages 106926.
Crossref
Yan chao Shi & Un-Kon Lee. (2021) The Impact of Restaurant Recommendation Information and Recommendation Agent in the Tourism Website on the Satisfaction, Continuous Usage, and Destination Visit Intention. SAGE Open 11:4, pages 215824402110469.
Crossref
Sungjun Joe, Choongbeom Choi & James Busser. (2021) The impact of virtual presence on willingness to book: The moderating role of self-construal and gender. International Journal of Hospitality Management 98, pages 103021.
Crossref
Moch Akbar Selamat & Nila Armelia Windasari. (2021) Chatbot for SMEs: Integrating customer and business owner perspectives. Technology in Society 66, pages 101685.
Crossref
Zhang Yang, Wang Zhiruo, Chen Chang, Dang Xiaoyi, Wu Chengliang & Ning Yanjie. (2021) Impact of Web Page House Listing Cues on Internet Rental. Applied Mathematics and Nonlinear Sciences 6:2, pages 483-498.
Crossref
Sara H. Hsieh & Crystal T. Lee. (2021) Hey Alexa: examining the effect of perceived socialness in usage intentions of AI assistant-enabled smart speaker. Journal of Research in Interactive Marketing 15:2, pages 267-294.
Crossref
Sun Kyong Lee, Pavitra Kavya & Sarah C. Lasser. (2021) Social interactions and relationships with an intelligent virtual agent. International Journal of Human-Computer Studies 150, pages 102608.
Crossref
Peng Gao, Fanchen Meng, Mário Nuno Mata, José Moleiro Martins, Shahid Iqbal, Anabela Batista Correia, Rui Miguel Dantas, Abdul Waheed, João Xavier Rita & Muhammad Farrukh. (2021) Trends and Future Research in Electronic Marketing: A Bibliometric Analysis of Twenty Years. Journal of Theoretical and Applied Electronic Commerce Research 16:5, pages 1667-1679.
Crossref
M As’adi, A C Dewi, R Andy & A N Zaman. (2021) xtended Technology Acceptance Model (TAM) for “Desa Digital” Mobile Application Users: A Literature Study. IOP Conference Series: Materials Science and Engineering 1125:1, pages 012054.
Crossref
Silvia Cachero-Martínez & Rodolfo Vázquez-Casielles. (2021) Building consumer loyalty through e-shopping experiences: The mediating role of emotions. Journal of Retailing and Consumer Services 60, pages 102481.
Crossref
Jani Holopainen, Osmo Mattila, Petri Parvinen, Essi Pöyry & Tuure Tuunanen. (2021) Sociability in Virtual Reality. ACM Transactions on Social Computing 4:1, pages 1-21.
Crossref
Tobias Menzel & Timm Teubner. (2021) How Regional Trust Cues Could Drive Decentralisation in the Energy Sector—An Exploratory Approach. Sustainability 13:6, pages 3010.
Crossref
Thomas Friedrich, Sebastian Schlauderer & Sven Overhage. (2019) Some things are just better rich: how social commerce feature richness affects consumers’ buying intention via social factors. Electronic Markets 31:1, pages 159-180.
Crossref
Wen-Jang (Kenny) Jih. 2021. Research Anthology on Strategies for Using Social Media as a Service and Tool in Business. Research Anthology on Strategies for Using Social Media as a Service and Tool in Business 304 319 .
Tobias Menzel & Timm Teubner. 2021. Innovation Through Information Systems. Innovation Through Information Systems 333 339 .
Julia Koch, Britta Frommeyer & Gerhard Schewe. (2020) Online Shopping Motives during the COVID-19 Pandemic—Lessons from the Crisis. Sustainability 12:24, pages 10247.
Crossref
Roberta De Cicco, Susana C. Silva & Francesca Romana Alparone. (2020) Millennials' attitude toward chatbots: an experimental study in a social relationship perspective. International Journal of Retail & Distribution Management 48:11, pages 1213-1233.
Crossref
Mengwei Zhang, Li Li, Yujian Ye, Ke Qin & Jianan Zhong. (2020) The effect of brand anthropomorphism, brand distinctiveness, and warmth on brand attitude: A mediated moderation model. Journal of Consumer Behaviour 19:5, pages 523-536.
Crossref
Shaojung Sharon Wang & Chih-Ting Hsieh. (2018) Ubiquitous Pokémon Go: Human–Environment Relationships and the Location-Based Augmented Reality Game. Environment and Behavior 52:7, pages 695-725.
Crossref
Linlin Zhu, He Li, Wu He & Chuang Hong. (2020) What influences online reviews’ perceived information quality?. The Electronic Library 38:2, pages 273-296.
Crossref
Preeti Virdi, Arti D. Kalro & Dinesh Sharma. (2020) Consumer acceptance of social recommender systems in India. Online Information Review 44:3, pages 723-744.
Crossref
Isabelle Brun, Lova Rajaobelina, Line Ricard & Thomas Amiot. (2020) Examining the influence of the social dimension of customer experience on trust towards travel agencies: The role of experiential predisposition in a multichannel context. Tourism Management Perspectives 34, pages 100668.
Crossref
Fei Liu, Eric T.K. Lim, Hongxiu Li, Chee-Wee Tan & Dianne Cyr. (2020) Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective. Information & Management 57:3, pages 103199.
Crossref
Chi-Hsing Tseng & Li-Fun Wei. (2020) The efficiency of mobile media richness across different stages of online consumer behavior. International Journal of Information Management 50, pages 353-364.
Crossref
Soffien Bataoui & Jean-Luc Giannelloni. (2019) Rendre le commerce électronique plus humain et moins marchand en considérant les sites internet marchands comme des espaces d’hospitalité. Management & Avenir N° 113:7, pages 83-103.
Crossref
Marion Sangle-Ferriere & Benjamin G. Voyer. (2019) Friend or foe? Chat as a double-edged sword to assist customers. Journal of Service Theory and Practice 29:4, pages 438-461.
Crossref
Cuiqing Jiang, Rao Muhammad Rashid & Jianfei Wang. (2019) Investigating the role of social presence dimensions and information support on consumers’ trust and shopping intentions. Journal of Retailing and Consumer Services 51, pages 263-270.
Crossref
Yuan Sun, Xiang Shao, Xiaotong Li, Yue Guo & Kun Nie. (2019) How live streaming influences purchase intentions in social commerce: An IT affordance perspective. Electronic Commerce Research and Applications 37, pages 100886.
Crossref
Shu-Fang Liu, Hsin-Hsien Liu, Jung-Hua Chang & Han-Ni Chou. (2019) Analysis of a new visual marketing craze: The effect of LINE sticker features and user characteristics on download willingness and product purchase intention. Asia Pacific Management Review 24:3, pages 263-277.
Crossref
Yuming Liu & Rong Du. (2019) The Effects of Image-Based Online Reviews on Customers' Perception Across Product Type and Gender. Journal of Global Information Management 27:3, pages 139-158.
Crossref
Thomas Friedrich, Sebastian Schlauderer & Sven Overhage. (2019) The impact of social commerce feature richness on website stickiness through cognitive and affective factors: An experimental study. Electronic Commerce Research and Applications 36, pages 100861.
Crossref
Dongxiao Gu, Salman Khan, Ikram Ullah Khan & Safeer Ullah Khan. (2019) Understanding Mobile Tourism Shopping in Pakistan: An Integrating Framework of Innovation Diffusion Theory and Technology Acceptance Model. Mobile Information Systems 2019, pages 1-18.
Crossref
Anne R. Smink, Sanne Frowijn, Eva A. van Reijmersdal, Guda van Noort & Peter C. Neijens. (2019) Try online before you buy: How does shopping with augmented reality affect brand responses and personal data disclosure. Electronic Commerce Research and Applications 35, pages 100854.
Crossref
Shiu-Wan Hung, Min-Jhih Cheng & Pei-Chun Chiu. (2018) Do antecedents of trust and satisfaction promote consumer loyalty in physical and virtual stores? a multi-channel view. Service Business 13:1, pages 1-23.
Crossref
Samuel Ayertey & Kerry Howell. 2019. Leveraging Computer-Mediated Marketing Environments. Leveraging Computer-Mediated Marketing Environments 173 192 .
Zainab Mehdi Hussain Khan & Norman Shaw. 2019. HCI in Business, Government and Organizations. eCommerce and Consumer Behavior. HCI in Business, Government and Organizations. eCommerce and Consumer Behavior 257 273 .
Ali Sallemi Hrichi & Kaouther Ben Rached. (2018) Le bouche à oreille électronique « e-BAO » envers la marque de « Deal » à travers une atmosphère inter@ctive. La Revue Gestion et Organisation 10:2, pages 107-118.
Crossref
David Jingjun Xu, Izak Benbasat & Ronald T. Cenfetelli. (2018) The outcomes and the mediating role of the functional triad: The users' perspective. Information Systems Journal 28:5, pages 956-988.
Crossref
Jaejoo Lim & Ramakrishna Ayyagari. (2018) Investigating the determinants of telepresence in the e-commerce setting. Computers in Human Behavior 85, pages 360-371.
Crossref
Jun-Jie Hew, Lai-Ying Leong, Garry Wei-Han Tan, Voon-Hsien Lee & Keng-Boon Ooi. (2018) Mobile social tourism shopping: A dual-stage analysis of a multi-mediation model. Tourism Management 66, pages 121-139.
Crossref
Insaf Khelladi, Sylvaine Castellano & Aurore Bertaud. (2018) Les déterminants de la confiance de l’internaute dans le contexte d’une collecte de crowdfunding. Innovations N° 56:2, pages 117-140.
Crossref
Roland Schroll, Benedikt Schnurr & Dhruv Grewal. (2018) Humanizing Products with Handwritten Typefaces. Journal of Consumer Research.
Crossref
Jeff Baker, Nick Ashill, Noha Amer & Ekram Diab. (2018) The internet dilemma: An exploratory study of luxury firms’ usage of internet-based technologies. Journal of Retailing and Consumer Services 41, pages 37-47.
Crossref
Guozhong Li, Jae-Rim Jung & Seong-Taek Park. (2017) Factors enhancing mobile social networking friendship maintenance: a study of alumni community on Wechat. Cluster Computing 21:1, pages 1127-1138.
Crossref
Renato Hübner Barcelos, Danilo C. Dantas & Sylvain Sénécal. (2018) Watch Your Tone: How a Brand's Tone of Voice on Social Media Influences Consumer Responses. Journal of Interactive Marketing 41, pages 60-80.
Crossref
Wen-Jang (Kenny) Jih. 2018. Diverse Methods in Customer Relationship Marketing and Management. Diverse Methods in Customer Relationship Marketing and Management 223 238 .
Samuel Ayertey & Wilson Ozuem. 2018. Digital Marketing Strategies for Fashion and Luxury Brands. Digital Marketing Strategies for Fashion and Luxury Brands 264 288 .
Raed Algharabat, Nripendra P. Rana, Yogesh K. Dwivedi, Ali Abdallah Alalwan & Zainah Qasem. (2018) The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations. Journal of Retailing and Consumer Services 40, pages 139-149.
Crossref
Yuting Lin & Her-Sen Doong. 2018. Electronic Government and the Information Systems Perspective. Electronic Government and the Information Systems Perspective 20 28 .
Chi-Lun Liu, Jo-Han Ku & Hsieh-Hong Huang. 2018. Advances in Communication of Design. Advances in Communication of Design 80 88 .
Winston Jin Song Teo. 2018. Maturity and Innovation in Digital Libraries. Maturity and Innovation in Digital Libraries 83 98 .
Graeme McLean & Kofi Osei-Frimpong. (2017) Examining satisfaction with the experience during a live chat service encounter-implications for website providers. Computers in Human Behavior 76, pages 494-508.
Crossref
Fei Liu, Bo Xiao, Eric T.K. Lim & Chee-Wee Tan. (2017) The art of appeal in electronic commerce. Internet Research 27:4, pages 752-771.
Crossref
Sourabh Arora & Sangeeta Sahney. (2017) Webrooming behaviour: a conceptual framework. International Journal of Retail & Distribution Management 45:7/8, pages 762-781.
Crossref
Wen-Jang (Kenny) Jih & Su-Fang Lee. (2017) Effects of Social Presence and Social Capital on User Loyalty to the Social Networking Website. International Journal of E-Business Research 13:3, pages 18-32.
Crossref
Mohammed Slim Ben Mimoun, Ingrid Poncin & Marion Garnier. (2017) Animated conversational agents and e-consumer productivity: The roles of agents and individual characteristics. Information & Management 54:5, pages 545-559.
Crossref
Yong-Ming Huang. (2017) Exploring students’ acceptance of team messaging services: The roles of social presence and motivation. British Journal of Educational Technology 48:4, pages 1047-1061.
Crossref
Christophe Bèzes & Maria Mercanti-Guérin. (2016) Similarity in marketing: Scope, measurement, and fields of application. Recherche et Applications en Marketing (English Edition) 32:1, pages 83-105.
Crossref
Nick Hajli, Julian Sims, Arash H. Zadeh & Marie-Odile Richard. (2017) A social commerce investigation of the role of trust in a social networking site on purchase intentions. Journal of Business Research 71, pages 133-141.
Crossref
Christophe Bèzes & Maria Mercanti-Guérin. (2016) La similarité en marketing : périmètre, mesure et champs d’application. Recherche et Applications en Marketing (French Edition) 32:1, pages 86-109.
Crossref
Elissar Toufaily & Frank Pons. (2017) Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry: A multichannel perspective. Journal of Retailing and Consumer Services 34, pages 58-69.
Crossref
Chunlei Chai, Xun Wu, Danni Shen, Dan Li & Kejun Zhang. (2016) Gender differences in the effect of communication on college students’ online decisions. Computers in Human Behavior 65, pages 176-188.
Crossref
Marc T.P. Adam, Philipp J. Astor & Jan Krämer. (2016) Affective Images, Emotion Regulation and Bidding Behavior: An Experiment on the Influence of Competition and Community Emotions in Internet Auctions. Journal of Interactive Marketing 35, pages 56-69.
Crossref
Jingjun (David) Xu. (2016) Retaining customers by utilizing technology-facilitated chat: Mitigating website anxiety and task complexity. Information & Management 53:5, pages 554-569.
Crossref
Xin Li, Jing Liu & Fangfang Zhang. (2016) Different effects of provider recommendations and consumer reviews on consumers' shopping efficiency for different product types. Different effects of provider recommendations and consumer reviews on consumers' shopping efficiency for different product types.
Magnus Söderlund. (2016) Employee Mere Presence and Its Impact on Customer Satisfaction. Psychology & Marketing 33:6, pages 449-464.
Crossref
Yu eunah & 최지은. (2016) Exploring the Effects of Emoticons in Twitter-based Marketing Communication. The Korean Journal of Consumer and Advertising Psychology 17:1, pages 121-141.
Crossref
Jaewon Choi & Hong Joo Lee. (2016) The effectiveness of user-centric social interfaces on evaluating mobile recommendations. The effectiveness of user-centric social interfaces on evaluating mobile recommendations.
Tim Straub, Timm Teubner & Christof Weinhardt. (2016) Risk Taking in Online Crowdsourcing Tournaments. Risk Taking in Online Crowdsourcing Tournaments.
Su-Fang Lee & Chee-Wha Yann. 2016. Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing. Looking Forward, Looking Back: Drawing on the Past to Shape the Future of Marketing 415 424 .
Anuja Koli, Anirban Chowdhury & Debayan Dhar. 2016. Intelligent Systems Technologies and Applications. Intelligent Systems Technologies and Applications 423 435 .
Yen-Yao Wang, Andy Luse, Anthony M. Townsend & Brian E. Mennecke. (2014) Understanding the moderating roles of types of recommender systems and products on customer behavioral intention to use recommender systems. Information Systems and e-Business Management 13:4, pages 769-799.
Crossref
Mohammed Slim Ben Mimoun & Ingrid Poncin. (2015) A valued agent: How ECAs affect website customers' satisfaction and behaviors. Journal of Retailing and Consumer Services 26, pages 70-82.
Crossref
Marc T.P. Adam, Jan Krämer & Marius B. Müller. (2015) Auction Fever! How Time Pressure and Social Competition Affect Bidders’ Arousal and Bids in Retail Auctions. Journal of Retailing 91:3, pages 468-485.
Crossref
Larissa Torremante, Antonia Koester & Joerg Heinze. (2015) Mobile Recommender Systems. Mobile Recommender Systems.
Eun-Jung Lee & Kim Hahn. (2015) Tone of Writing on Fashion Retail Websites, Social Support, e-Shopping Satisfaction, and Category Knowledge. Clothing and Textiles Research Journal 33:2, pages 143-159.
Crossref
최훈 & Choi Yoojung. (2015) The Impact of Presence on Users' Trust in Serious Educational Games. Management & Information Systems Review 34:1, pages 51-63.
Crossref
Stefan Thallmaier & Hagen Habicht. 2015. Management of Permanent Change. Management of Permanent Change 121 142 .
Maria Mercanti‐Guérin. 2014. Recommender Systems. Recommender Systems 53 69 .
Hong Zhang, Yaobin Lu, Sumeet Gupta & Ling Zhao. (2014) What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences. Information & Management 51:8, pages 1017-1030.
Crossref
Stuart J. Barnes & Richard T. Vidgen. (2014) Technology socialness and Web site satisfaction. Technological Forecasting and Social Change 89, pages 12-25.
Crossref
Chi-Lun Liu. (2014) The impact of social cues and effectiveness in check-in advertising. Kybernetes 43:7, pages 984-1002.
Crossref
Moutusy Maity, Mayukh Dass & Naresh K. Malhotra. (2014) The Antecedents and Moderators of Offline Information Search: A Meta-Analysis. Journal of Retailing 90:2, pages 233-254.
Crossref
Dianne Cyr. 2014. Computing Handbook, Third Edition. Computing Handbook, Third Edition 31-1 31-20 .
Ziyun Zhuang, Jingliang Chen & Bo Zhang. (2014) An empirical study on user participation in interest communities: A socio-psychological perspective. An empirical study on user participation in interest communities: A socio-psychological perspective.
Moutusy Maity & Mayukh Dass. (2014) Consumer decision-making across modern and traditional channels: E-commerce, m-commerce, in-store. Decision Support Systems 61, pages 34-46.
Crossref
Dianne Cyr. (2014) Return Visits: A Review of how Web Site Design Can Engender Visitor Loyalty. Journal of Information Technology 29:1, pages 1-26.
Crossref
In Jeong HwangBong Gyou LeeKi Youn Kim. (2014) Information Asymmetry, Social Networking Site Word of Mouth, and Mobility Effects on Social Commerce in Korea. Cyberpsychology, Behavior, and Social Networking 17:2, pages 117-124.
Crossref
Eunil Park & Jaeryoung Lee. (2013) I am a warm robot: the effects of temperature in physical human–robot interaction. Robotica 32:1, pages 133-142.
Crossref
Chi-Lun Liu & Hsieh-Hong Huang. 2014. HCI in Business. HCI in Business 744 753 .
Dianne Cyr & Milena Head. (2013) The impact of task framing and viewing timing on user website perceptions and viewing behavior. International Journal of Human-Computer Studies 71:12, pages 1089-1102.
Crossref
Guoqiang Cui, Barbara Lockee & Cuiqing Meng. (2012) Building modern online social presence: A review of social presence theory and its instructional design implications for future trends. Education and Information Technologies 18:4, pages 661-685.
Crossref
Elissar Toufaily, Nizar Souiden & Riadh Ladhari. (2013) Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers. Journal of Retailing and Consumer Services 20:6, pages 538-548.
Crossref
Zhe Qu, Youwei Wang, Shan Wang & Yanhui Zhang. (2013) Implications of online social activities for e-tailers ' business performance. European Journal of Marketing 47:8, pages 1190-1212.
Crossref
Kathleen Keeling, Debbie Keeling & Peter McGoldrick. (2013) Retail relationships in a digital age. Journal of Business Research 66:7, pages 847-855.
Crossref
Namho Chung & Chulmo Koo. (2013) Tourism Industry Competitiveness of Korea via Social Media: A Comparative Analysis of Social Presence Type. The Journal of Information Systems 22:1, pages 117-143.
Crossref
Rik Crutzen, Dianne Cyr, Hector Larios, Robert A. C. Ruiter & Nanne K. de Vries. (2013) Social Presence and Use of Internet-Delivered Interventions: A Multi-Method Approach. PLoS ONE 8:2, pages e57067.
Crossref
Seong Wook Chae & Kun Chang Lee. (2013) Exploring the effect of the human brand on consumers' decision quality in online shopping. Online Information Review 37:1, pages 83-100.
Crossref
Rui Chen. (2013) Member use of social networking sites — an empirical examination. Decision Support Systems 54:3, pages 1219-1227.
Crossref
Farhod P. Karimov & Malaika Brengman. 2013. Modern Entrepreneurship and E-Business Innovations. Modern Entrepreneurship and E-Business Innovations 41 60 .
Jia Shen & Lauren B. Eder. 2013. User Perception and Influencing Factors of Technology in Everyday Life. User Perception and Influencing Factors of Technology in Everyday Life 28 45 .
Moutusy Maity. 2013. Strategy, Adoption, and Competitive Advantage of Mobile Services in the Global Economy. Strategy, Adoption, and Competitive Advantage of Mobile Services in the Global Economy 73 89 .
Timm Teubner, Florian Hawlitschek, Marc T.P. Adam & Christof Weinhardt. (2013) Social Identity and Reciprocity in Online Gift Giving Networks. Social Identity and Reciprocity in Online Gift Giving Networks.
John C. Sherblom & Sara Green-Hamann. 2013. Social Media and Strategie Communications. Social Media and Strategie Communications 137 155 .
Peter Domma, Dirk Morschett & Hanna Schramm-Klein. 2013. Dienstleistungsmanagement und Social Media. Dienstleistungsmanagement und Social Media 491 513 .
Jean-François Lemoine & Emna Cherif. (2012) Comment générer de la confiance envers un agent virtuel à l'aide de ses caractéristiques ? Une étude exploratoire. Management & Avenir N° 58:8, pages 169-188.
Crossref
Veena Chattaraman, Wi-Suk Kwon & Juan E. Gilbert. (2012) Virtual agents in retail web sites: Benefits of simulated social interaction for older users. Computers in Human Behavior 28:6, pages 2055-2066.
Crossref
Jae-Won Choi & Hong-Joo Lee. (2012) An Integrated Perspective of User Evaluating Personalized Recommender Systems : Performance-Driven or User-Centric. The Journal of Society for e-Business Studies 17:3, pages 85-103.
Crossref
Kathy Ning Shen & Mohamed Khalifa. (2012) System design effects on online impulse buying. Internet Research 22:4, pages 396-425.
Crossref
Jaejoo Lim, V. Grover & R. L. Purvis. (2012) The Consumer Choice of E-Channels as a Purchasing Avenue: An Empirical Investigation of the Communicative Aspects of Information Quality. IEEE Transactions on Engineering Management 59:3, pages 348-363.
Crossref
Soo In Shim, Wi-Suk Kwon, Veena Chattaraman & Juan E. Gilbert. (2012) Virtual Sales Associates for Mature Consumers. Clothing and Textiles Research Journal 30:3, pages 232-248.
Crossref
Chenyan Xu, Sherry Ryan, Victor Prybutok & Chao Wen. (2012) It is not for fun: An examination of social network site usage. Information & Management 49:5, pages 210-217.
Crossref
Jee-Sun Park, Jong-Han Hyun, Ann Fairhurst & Kyu-Hye Lee. (2012) Perceptions of Presence as Antecedents to E-tail Shopping - An Extended Technology Acceptance Model -. The Research Journal of the Costume Culture 20:3, pages 451-462.
Crossref
Jusik Park. (2012) Personification of On-line Shopping Mall -Focusing on the Social Presence-. Management & Information Systems Review 31:2, pages 143-172.
Crossref
박지선, Ann Fairhurst, Kyu-Hye Lee & Jonghan Hyun. (2012) Perceptions of Presence as Antecedents to E-tail Shopping- An Extended Technology Acceptance Model -. The Research Journal of the Costume Culture 20:3, pages 451-462.
Crossref
Man Li, Qinhai Ma, Xiaoyu Zhao & Ruping Liu. (2012) Studies on the Relationship between Social Cues in the Servicescape and Customer Behavioral Intention. Studies on the Relationship between Social Cues in the Servicescape and Customer Behavioral Intention.
Dong‐Hee Shin. (2012) 3DTV as a social platform for communication and interaction. Information Technology & People 25:1, pages 55-80.
Crossref
Stella W. Tian. 2012. Virtual Community Participation and Motivation. Virtual Community Participation and Motivation 228 247 .
Seong Wook Chae, Young Wook Seo & Kun Chang Lee. 2012. Intelligent Information and Database Systems. Intelligent Information and Database Systems 10 18 .
Caroline Ardelet & Bérangère Brial. (2011) Influence of the Recommendations of Internet Users: The Role of Social Presence and Expertise. Recherche et Applications en Marketing (English Edition) 26:3, pages 45-67.
Crossref
Caroline Ardelet & Bérangère Brial. (2011) Influence des recommandations d'internautes: le rôle de la présence sociale et de l'expertise. Recherche et Applications en Marketing (French Edition) 26:3, pages 45-69.
Crossref
Yoonhyuk Jung. (2011) Understanding the Role of Sense of Presence and Perceived Autonomy in Users' Continued Use of Social Virtual Worlds. Journal of Computer-Mediated Communication 16:4, pages 492-510.
Crossref
Kai Wang & Chi-Feng Tai. (2011) The Influence of Social Presence on Continual Participation in Online Communities: The Relational View Based on Social Identity Theory. The Influence of Social Presence on Continual Participation in Online Communities: The Relational View Based on Social Identity Theory.
Magnus Söderlund. (2011) Other customers in the retail environment and their impact on the customer’s evaluations of the retailer. Journal of Retailing and Consumer Services 18:3, pages 174-182.
Crossref

Displaying 200 of 221 citing articles. Use the download link below to view the full list of citing articles.

Download full citations list

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.