Citations (43)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (8)
Leonard Maaya, Michel Meulders & Martina Vandebroek. (2020) Online Consumers’ Attribute Non-Attendance Behavior: Effects of Information Provision. International Journal of Electronic Commerce 24:3, pages 338-365.
Read now
Read now
Nils Siegfried, Nane Winkler & Alexander Benlian. (2020) Do bad experiences loom larger than good ones? The role of prior purchase experiences on the effectiveness of IS certifications. Journal of Decision Systems 29:2, pages 79-101.
Read now
Read now
Thai Young Kim, Rommert Dekker & Christiaan Heij. (2017) Cross-Border Electronic Commerce: Distance Effects and Express Delivery in European Union Markets. International Journal of Electronic Commerce 21:2, pages 184-218.
Read now
Read now
Yanfen You, Amit Bhatnagar & Sanjoy Ghose. (2016) Customer Satisfaction with E-Retailers: The Role of Product Type in the Relative Importance of Attributes. Journal of Internet Commerce 15:3, pages 274-291.
Read now
Read now
Dan J Kim, Myung-Seong Yim, Vijayan Sugumaran & H Raghav Rao. (2016) Web assurance seal services, trust and consumers’ concerns: an investigation of e-commerce transaction intentions across two nations. European Journal of Information Systems 25:3, pages 252-273.
Read now
Read now
K.
Damon Aiken, Sohyoun Shin & Vincent Pascal. (2014) An International Investigation of Source Influence Effects of Internet Trustmarks. Journal of Internet Commerce 13:2, pages 89-115.
Read now
Read now
Shi-Ming Huang, Jing-Shiuan Hua, Hartmut Will & Jhen-Wei Wu. (2012) Metamodeling to Control and Audit E-Commerce Web Applications. International Journal of Electronic Commerce 17:1, pages 83-118.
Read now
Read now
Chun-Yao Huang. (2011) Excess Loyalty in Online Retailing. International Journal of Electronic Commerce 16:2, pages 115-134.
Read now
Read now
Articles from other publishers (35)
Xenia J. Mamakou, Panagiotis Zaharias & Maria Milesi. (2023) Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user experience. International Journal of Quality & Reliability Management.
Crossref
Crossref
Surjandy, Stefanus Rumangkit, Abdullah Billman & Zaldy Gunawan. (2023) Analysis of The Factors Influencing Electronic Wallet User Satisfaction Based on The Self-Awareness. Analysis of The Factors Influencing Electronic Wallet User Satisfaction Based on The Self-Awareness.
Grevasius Silitonga, Muhammad Syahirul Alim, Hartiwi Prabowo & Teguh Sriwidadi. (2023) Online Customer Intention to Purchase Local Brand Shoes: The Role of Website Quality. Online Customer Intention to Purchase Local Brand Shoes: The Role of Website Quality.
Tianyi Ma, Xia Wu & Yang Li. (2022) Integrating online and offline channels for online customer loyalty: the moderating role of retailer credibility. Information Technology & People 36:2, pages 758-784.
Crossref
Crossref
Mustafa ÖZDEMİR & Onur ÇATALTEPE. (2022) E-TİCARET İŞLETMELERİNDE E-HİZMET KALİTESİ VE E-HİZMET TELAFİ KALİTESİNİN MÜŞTERİ MEMNUNİYETİNE ETKİSİELECTRONIC SERVICE QUALITY AND ELECTRONIC SERVICE RECOVERY QUALITY EFFECT ON CONSUMER SATISFACTION. Giresun Üniversitesi İktisadi ve İdari Bilimler Dergisi 8:2, pages 153-174.
Crossref
Crossref
Renny Kurniasari, Eriska Triana Primayasari & Yuniarty. (2022) The Effect of Online Marketplace’ Specific Attributes and Neuroticism on Trust, E-Satisfaction and Local Skincare’ Repurchase Intention. The Effect of Online Marketplace’ Specific Attributes and Neuroticism on Trust, E-Satisfaction and Local Skincare’ Repurchase Intention.
Arunima Rana, Anil Kumar Bhat & Leela Rani. (2022) E-Marketing Mix Variables to Create Online Brand Equity in the Indian Context. International Journal of E-Business Research 18:1, pages 1-25.
Crossref
Crossref
Hicham Sattar, Mounir Elatrachi & Samira Oukarfi. 2022. Advances in Information and Communication. Advances in Information and Communication
131
150
.
Surjandy, Yuliana Lisanti, Meyliana, Yuli Eni, Cadelina Cassandra & Ary Wijayati Kusumaningtyas. (2021) Analysis of Product, Product Delivery Service, and Product Assurance in e-Commerce on Purchase Intention during the COVID-19 Pandemic. Analysis of Product, Product Delivery Service, and Product Assurance in e-Commerce on Purchase Intention during the COVID-19 Pandemic.
Luiz Eduardo Couri Boueri, Jorge Brantes Ferreira & Roberto Pessoa de Queiroz Falcão. (2021) EFEITOS DA SATISFAÇÃO, CONFIANÇA E SEUS ANTECEDENTES NA INTENÇÃO DE RECOMPRA ONLINE. REAd. Revista Eletrônica de Administração (Porto Alegre) 27:1, pages 232-264.
Crossref
Crossref
Behcet Yalin Ozkara & Richard Bagozzi. (2021) The use of event related potentials brain methods in the study of Conscious and unconscious consumer decision making processes. Journal of Retailing and Consumer Services 58, pages 102202.
Crossref
Crossref
Renee Rui Chen, Carol Xiaojuan Ou, Wei Wang, Zhuo Peng & Robert M. Davison. (2019) Moving beyond the direct impact of using CRM systems on frontline employees' service performance: The mediating role of adaptive behaviour. Information Systems Journal 30:3, pages 458-491.
Crossref
Crossref
Lin Xiao, Zixiu Guo & John D’Ambra. (2018) Benefit-based O2O commerce segmentation: a means-end chain approach. Electronic Commerce Research 19:2, pages 409-449.
Crossref
Crossref
Liang Xiao, Feipeng Guo, Fumao Yu & Shengnan Liu. (2019) The Effects of Online Shopping Context Cues on Consumers’ Purchase Intention for Cross-Border E-Commerce Sustainability. Sustainability 11:10, pages 2777.
Crossref
Crossref
Gomaa M. Agag, Mohamed A. Khashan, Nazan Colmekcioglu, Ahmed Almamy, Nawaf S. Alharbi, Riyad Eid, Haseeb Shabbir & Ziad Hassan Saeed Abdelmoety. (2019) Converting hotels website visitors into buyers. Information Technology & People 33:1, pages 129-159.
Crossref
Crossref
Chih-Hsuan Huang, Hsin-Hung Wu, Yii-Ching Lee & Li Li. (2019) What Role Does Patient Gratitude Play in the Relationship Between Relationship Quality and Patient Loyalty?. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 56, pages 004695801986832.
Crossref
Crossref
Virgile Schmit & Thierry Baccino. (2018) Le bouche-à-oreille en ligne : perspectives de recherche sur la notation multicritères. Le travail humain Vol. 81:3, pages 227-246.
Crossref
Crossref
Joanna Kłosińska. (2018) New ways of customer relationship building
on the internet using tools like content marketing,
real-time marketing, mobile applications, social media,
video communications. Nowoczesne Systemy Zarządzania 13:3, pages 15-27.
Crossref
Crossref
Dawei Liu & Xiaohong Guo. (2016) Can trust and social benefit really help? Empirical examination of purchase intentions for wearable devices. Information Development 33:1, pages 43-56.
Crossref
Crossref
Mohammadreza Mousavizadeh, Dan J. Kim & Rui Chen. (2016) Effects of assurance mechanisms and consumer concerns on online purchase decisions: An empirical study. Decision Support Systems 92, pages 79-90.
Crossref
Crossref
Lin Xiao, Zixiu Guo, John D’Ambra & Bin Fu. (2016) Building loyalty in e-commerce. Program 50:4, pages 431-461.
Crossref
Crossref
Yi-Fen Chen & Shi-Han Chang. (2015) The online framing effect: the moderating role of warning, brand familiarity, and product type. Electronic Commerce Research 16:3, pages 355-374.
Crossref
Crossref
Tamilla Mavlanova, Raquel Benbunan-Fich & Guido Lang. (2016) The role of external and internal signals in E-commerce. Decision Support Systems 87, pages 59-68.
Crossref
Crossref
Douglas de Lima Feitosa & Leandro Sumida Garcia. (2016) Sistemas de Reputação: Um Estudo sobre Confiança e Reputação no Comércio Eletrônico Brasileiro. Revista de Administração Contemporânea 20:1, pages 84-105.
Crossref
Crossref
Lin Jia, Casey G. Cegielski & Qinsheng Zhang. 2016. Web-Based Services. Web-Based Services
1534
1555
.
Julia Vogel & Michael Paul. (2015) One firm, one product, two prices: Channel-based price differentiation and customer retention. Journal of Retailing and Consumer Services 27, pages 126-139.
Crossref
Crossref
Sebastian van Baal. (2015) Not all seals are equal: An experimental investigation of the effect of third-party seals on purchase probability in electronic commerce. Electronic Commerce Research 15:2, pages 177-206.
Crossref
Crossref
Wen Zhi Liu, Qiu Yan Tao, Qin He & Li Juan Yu. (2014) Application of Log4j in E-Commerce Services. Applied Mechanics and Materials 635-637, pages 1517-1521.
Crossref
Crossref
Lin Jia, Casey Cegielski & Qinsheng Zhang. (2014) The Effect of Trust on Customers' Online Repurchase Intention in Consumer-to-Consumer Electronic Commerce. Journal of Organizational and End User Computing 26:3, pages 65-86.
Crossref
Crossref
Hao Li, Jinhu Jiang & Mingjie Wu. (2014) The effects of trust assurances on consumers’ initial online trust: A two-stage decision-making process perspective. International Journal of Information Management 34:3, pages 395-405.
Crossref
Crossref
Jung-Yu Lai, Khire Rushikesh Ulhas & Jian-Da Lin. (2012) Assessing and managing e-commerce service convenience. Information Systems Frontiers 16:2, pages 273-289.
Crossref
Crossref
Jae Ik Shin, Ki Han Chung, Jae Sin Oh & Chang Won Lee. (2013) The effect of site quality on repurchase intention in Internet shopping through mediating variables: The case of university students in South Korea. International Journal of Information Management 33:3, pages 453-463.
Crossref
Crossref
Constanza Bianchi & Lynda Andrews. (2012) Risk, trust, and consumer online purchasing behaviour: a Chilean perspective. International Marketing Review 29:3, pages 253-275.
Crossref
Crossref
Ruey‐Dang Chang, Chun‐Ju Fang & Yee‐Chy Tseng. (2012) The effects of WebTrust assurance on consumers' web purchase decisions. Online Information Review 36:2, pages 218-240.
Crossref
Crossref
Insu Park, Jeewon Cho & H. Raghav Rao. (2012) The effect of pre- and post-service performance on consumer evaluation of online retailers. Decision Support Systems 52:2, pages 415-426.
Crossref
Crossref