Advanced search
Publication Cover
International Journal of Electronic Commerce Volume 14, 2010 - Issue 3
Submit an article Journal homepage
800
Views
74
CrossRef citations to date
0
Altmetric
Original Article

Customer Information Sharing with E-Vendors: The Roles of Incentives and Trust

Katia Premazzi Department of Management, Bocconi University, Milan
,
Sandro Castaldo Marketing Department of the SDA Bocconi School of Management, Bocconi University, Milan
,
Monica Grosso Bocconi University, Milan
,
Pushkala Raman Texas Woman's University, Denton
,
Susan Brudvig Ball State University
&
Charles F. Hofacker University of California, Los Angeles
Pages 63-91 | Published online: 08 Dec 2014

Citations (74)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (15)

Mariko Morimoto. (2023) The Status Quo of Japanese Consumers’ Personal Information Disclosure: the Influence of Information Control and Privacy Concerns. Journal of International Consumer Marketing 35:1, pages 79-93.
Read now
Insin Kim & Joonhyeong Joseph Kim. (2021) Emotional attachment, age and online travel community behaviour: the role of parasocial interaction. Current Issues in Tourism 24:24, pages 3466-3488.
Read now
Tobias Röding, Frederic Nimmermann, Sascha Steinmann & Hanna Schramm-Klein. (2019) The influence of technology infusion on customers’ information disclosure behaviour within the frontline service encounter. The International Review of Retail, Distribution and Consumer Research 29:5, pages 482-503.
Read now
Edward Shih-Tse Wang. (2019) Effects of Brand Awareness and Social Norms on User-Perceived Cyber Privacy Risk. International Journal of Electronic Commerce 23:2, pages 272-293.
Read now
Giacomo Del Chiappa, Carlota Lorenzo-Romero & María-del-Carmen Alarcón-del-Amo. (2018) Profiling tourists based on their perceptions of the trustworthiness of different types of peer-to-peer applications. Current Issues in Tourism 21:3, pages 259-276.
Read now
Mariko Morimoto. (2017) Information Contents in Japanese OTC Drug Advertising from Elaboration Likelihood Model Perspective: Content Analysis of TV Commercials and OTC Drug Websites. Journal of Promotion Management 23:4, pages 575-591.
Read now
Yu Pan, Yan Wan, Jing Fan, Bailing Liu & Norm Archer. (2017) Raising the Cohesion and Vitality of Online Communities by Reducing Privacy Concerns. International Journal of Electronic Commerce 21:2, pages 151-183.
Read now
Matti Leppäniemi, Heikki Karjaluoto & Hannu Saarijärvi. (2017) Customer perceived value, satisfaction, and loyalty: the role of willingness to share information. The International Review of Retail, Distribution and Consumer Research 27:2, pages 164-188.
Read now
Pin Luarn, Jen-Chieh Yang & Yu-Ping Chiu. (2015) Why People Check In to Social Network Sites. International Journal of Electronic Commerce 19:4, pages 21-46.
Read now
Eleanor T. Loiacono. (2015) Self-Disclosure Behavior on Social Networking Web Sites. International Journal of Electronic Commerce 19:2, pages 66-94.
Read now
DanJ. Kim. (2014) A Study of the Multilevel and Dynamic Nature of Trust in E-Commerce from a Cross-Stage Perspective. International Journal of Electronic Commerce 19:1, pages 11-64.
Read now
Ina Garnefeld, Anja Iseke & Alexander Krebs. (2012) Explicit Incentives in Online Communities: Boon or Bane?. International Journal of Electronic Commerce 17:1, pages 11-38.
Read now
Ling Zhao, Yaobin Lu & Sumeet Gupta. (2012) Disclosure Intention of Location-Related Information in Location-Based Social Network Services. International Journal of Electronic Commerce 16:4, pages 53-90.
Read now
Naveen Amblee & Tung Bui. (2011) Harnessing the Influence of Social Proof in Online Shopping: The Effect of Electronic Word of Mouth on Sales of Digital Microproducts. International Journal of Electronic Commerce 16:2, pages 91-114.
Read now
Alexander Benlian & Thomas Hess. (2011) The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities. International Journal of Electronic Commerce 15:4, pages 7-56.
Read now

Articles from other publishers (59)

Bartłomiej Kabaja, Magdalena Wojnarowska, Marek Ćwiklicki, Stefania Claudia Buffagni & Erica Varese. (2023) Does Environmental Labelling Still Matter? Generation Z’s Purchasing Decisions. Sustainability 15:18, pages 13751.
Crossref
Kafferine Yamagishi, Danzel Canayong, Mariella Domingo, Kim Nieva Maneja, Angel Montolo & Arabelle Siton. (2023) User-generated content on Gen Z tourist visit intention: a stimulus-organism-response approach. Journal of Hospitality and Tourism Insights.
Crossref
Sann Ryu. (2023) Coupon or my privacy: How consumers choose to disclose their personal information and accept mobile location‐based advertising ( LBA ) through privacy calculus . Journal of Consumer Behaviour 22:5, pages 1158-1172.
Crossref
Choo Yeon Kim & Seong Soo Cha. (2023) Effect of SNS Characteristics for Dining Out on Customer Satisfaction and Online Word of Mouth. SAGE Open 13:3.
Crossref
Tu Van Binh, Dinh Tien Minh, Le Thi Hue Linh & Tran Van Nhan. (2023) Location-based service information disclosure on social networking sites: The effect of privacy calculus, subjective norms, trust, and cultural difference. Information Services & Use 43:1, pages 39-62.
Crossref
Felix Eggers, Frank T. Beke, Peter C. Verhoef & Jaap E. Wieringa. (2023) The Market for Privacy: Understanding How Consumers Trade Off Privacy Practices. Journal of Interactive Marketing, pages 109499682211400.
Crossref
Tianyi Ma, Xia Wu & Yang Li. (2022) Integrating online and offline channels for online customer loyalty: the moderating role of retailer credibility. Information Technology & People 36:2, pages 758-784.
Crossref
Yang Lei, Yue Guo, Xiaotong Li & Zhe Jing. (2022) Space economy: a new frontier of information systems, analytics and digital commerce. Industrial Management & Data Systems 123:2, pages 616-629.
Crossref
Teidorlang Lyngdoh, Dahlia El‐Manstrly & Krishnan Jeesha. (2022) Social isolation and social anxiety as drivers of generation Z's willingness to share personal information on social media. Psychology & Marketing 40:1, pages 5-26.
Crossref
Yongxun Xu, Zishuo Yang, Hongyan Jiang & Peizhen Sun. (2022) Research on patients' willingness to conduct online health consultation from the perspective of web trust model. Frontiers in Public Health 10.
Crossref
Gabriele Pizzi, Virginia Vannucci, Yupal Shukla & Gaetano Aiello. (2022) Privacy concerns and justice perceptions with the disclosure of biometric versus behavioral data for personalized pricing tell me who you are, I’ll tell you how much you pay. Consumers’ fairness and privacy perceptions with personalized pricing. Journal of Business Research 148, pages 420-432.
Crossref
Jie Tang, Bin Zhang & Shuochen Xiao. (2022) Examining the Intention of Authorization via Apps: Personality Traits and Expanded Privacy Calculus Perspectives. Behavioral Sciences 12:7, pages 218.
Crossref
Pooja Kumari. (2022) How Does Interactivity Impact User Engagement Over Mobile Bookkeeping Applications?. Journal of Global Information Management 30:5, pages 1-16.
Crossref
Frank T. Beke, Felix Eggers, Peter C. Verhoef & Jaap E. Wieringa. (2022) Consumers’ privacy calculus: The PRICAL index development and validation. International Journal of Research in Marketing 39:1, pages 20-41.
Crossref
Robert Epstein & Vanessa R. Zankich. (2022) The surprising power of a click requirement: How click requirements and warnings affect users’ willingness to disclose personal information. PLOS ONE 17:2, pages e0263097.
Crossref
Andrea Runfola, Matilde Milanesi & Simone GuerciniAndrea Runfola, Matilde Milanesi & Simone Guercini. 2022. Internationalization of Luxury Fashion Firms. Internationalization of Luxury Fashion Firms 39 70 .
Dominic Habenstein. (2021) Ja ich will! – Permission Marketing im deutschen ProfifußballCount me in!—Permission Marketing in German professional football. German Journal of Exercise and Sport Research 51:3, pages 320-332.
Crossref
Athina Ioannou, Iis Tussyadiah, Graham Miller, Shujun Li & Mario Weick. (2021) Privacy nudges for disclosure of personal information: A systematic literature review and meta-analysis. PLOS ONE 16:8, pages e0256822.
Crossref
Laurien Desimpelaere, Liselot Hudders & Dieneke Van de Sompel. (2021) Children’s perceptions of fairness in a data disclosure context: The effect of a reward on the relationship between privacy literacy and disclosure behavior. Telematics and Informatics 61, pages 101602.
Crossref
Ganesh Dash & Debarun Chakraborty. (2021) Digital Transformation of Marketing Strategies during a Pandemic: Evidence from an Emerging Economy during COVID-19. Sustainability 13:12, pages 6735.
Crossref
José Luis Gómez-Barroso. (2021) Feel free to use my personal data: an experiment on disclosure behavior when shopping online. Online Information Review 45:3, pages 537-547.
Crossref
Xiao‐Bai Li, Xiaoping Liu & Luvai Motiwalla. (2020) Valuing Personal Data with Privacy Consideration. Decision Sciences 52:2, pages 393-426.
Crossref
Malgorzata Kolotylo-Kulkarni, Weidong Xia & Gurpreet Dhillon. (2021) Information disclosure in e-commerce: A systematic review and agenda for future research. Journal of Business Research 126, pages 221-238.
Crossref
Monica Grosso, Sandro Castaldo, Hua (Ariel) Li & Bart Larivière. (2020) What Information Do Shoppers Share? The Effect of Personnel-, Retailer-, and Country-Trust on Willingness to Share Information. Journal of Retailing 96:4, pages 524-547.
Crossref
Sangjae Lee & Joon Yeon Choeh. (2020) Using the Social Influence of Electronic Word-of-Mouth for Predicting Product Sales: The Moderating Effect of Review or Reviewer Helpfulness and Product Type. Sustainability 12:19, pages 7952.
Crossref
Laurien Desimpelaere, Liselot Hudders & Dieneke Van de Sompel. (2020) Knowledge as a strategy for privacy protection: How a privacy literacy training affects children's online disclosure behavior. Computers in Human Behavior 110, pages 106382.
Crossref
Ruwan Bandara, Mario Fernando & Shahriar Akter. (2019) Privacy concerns in E-commerce: A taxonomy and a future research agenda. Electronic Markets 30:3, pages 629-647.
Crossref
Simone Guercini, Silvia Ranfagni & Andrea Runfola. (2020) E-commerce internationalization for top luxury fashion brands: some emerging strategic issues. Journal of Management Development 39:4, pages 423-436.
Crossref
Ayşegül Sağkaya Güngör & Çiğdem Tütüncü Özgen. 2020. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior. Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior 178 208 .
Sandro Castaldo & Monica Grosso. 2020. Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences. Handbook of Research on Retailing Techniques for Optimal Consumer Engagement and Experiences 355 379 .
Amit Shankar, Charles Jebarajakirthy & Md Ashaduzzaman. (2020) How do electronic word of mouth practices contribute to mobile banking adoption?. Journal of Retailing and Consumer Services 52, pages 101920.
Crossref
Valentine Weydert, Pierre Desmet & Caroline Lancelot-Miltgen. (2019) Convincing consumers to share personal data: double-edged effect of offering money. Journal of Consumer Marketing 37:1, pages 1-9.
Crossref
Ibrahim M. Al-Jabri, Mustafa I. Eid & Amer Abed. (2019) The willingness to disclose personal information. Information & Computer Security 28:2, pages 161-181.
Crossref
Anabel Gutierrez, Simon O'Leary, Nripendra P. Rana, Yogesh K. Dwivedi & Tatiana Calle. (2019) Using privacy calculus theory to explore entrepreneurial directions in mobile location-based advertising: Identifying intrusiveness as the critical risk factor. Computers in Human Behavior 95, pages 295-306.
Crossref
Monica Grosso & Sandro Castaldo. 2019. Censorship, Surveillance, and Privacy. Censorship, Surveillance, and Privacy 75 90 .
José Luis Gómez-Barroso. (2018) Experiments on personal information disclosure: Past and future avenues. Telematics and Informatics 35:5, pages 1473-1490.
Crossref
Razieh Malekhosseini, Mehdi Hosseinzadeh & Keyvan Navi. (2018) Evaluation of users' privacy concerns by checking of their WhatsApp status. Software: Practice and Experience 48:5, pages 1143-1164.
Crossref
Yulia W. Sullivan & Dan J. Kim. (2018) Assessing the effects of consumers’ product evaluations and trust on repurchase intention in e-commerce environments. International Journal of Information Management 39, pages 199-219.
Crossref
Monica Grosso & Sandro Castaldo. 2018. Global Observations of the Influence of Culture on Consumer Buying Behavior. Global Observations of the Influence of Culture on Consumer Buying Behavior 108 123 .
Christos Themistocleous. 2018. Innovation and Capacity Building. Innovation and Capacity Building 167 185 .
Le Wang, Jie Yan, Jun Lin & Wentian Cui. (2017) Let the users tell the truth: Self-disclosure intention and self-disclosure honesty in mobile social networking. International Journal of Information Management 37:1, pages 1428-1440.
Crossref
Ruwan Bandara, Mario Fernando & Shahriar Akter. (2017) The Privacy Paradox in the Data-Driven Marketplace: The Role of Knowledge Deficiency and Psychological Distance. Procedia Computer Science 121, pages 562-567.
Crossref
Baozhou Lu, Qingfeng Zeng & Weiguo Fan. (2016) Examining macro-sources of institution-based trust in social commerce marketplaces: An empirical study. Electronic Commerce Research and Applications 20, pages 116-131.
Crossref
Yongqiang Sun, Nan Wang, Xiao-Liang Shen & Jacky Xi Zhang. (2015) Location information disclosure in location-based social network services: Privacy calculus, benefit structure, and gender differences. Computers in Human Behavior 52, pages 278-292.
Crossref
M. Mahdi Roghanizad & Derrick J. Neufeld. (2015) Intuition, risk, and the formation of online trust. Computers in Human Behavior 50, pages 489-498.
Crossref
Stanislav Mamonov & Raquel Benbunan-Fich. (2015) An empirical investigation of privacy breach perceptions among smartphone application users. Computers in Human Behavior 49, pages 427-436.
Crossref
Christine Bauer & Michael Schiffinger. (2015) Self-Disclosure in Online Interaction: A Meta-analysis. Self-Disclosure in Online Interaction: A Meta-analysis.
Tiffany Barnett White, Thomas P. Novak & Donna L. Hoffman. (2014) No Strings Attached: When Giving It Away Versus Making Them Pay Reduces Consumer Information Disclosure. Journal of Interactive Marketing 28:3, pages 184-195.
Crossref
Christos Themistocleous, Andrew Smith & Christian Wagner. (2014) The ethical dilemma of implicit vs explicit data collection: Examining the factors that influence the voluntary disclosure of information by consumers to commercial organizations. The ethical dilemma of implicit vs explicit data collection: Examining the factors that influence the voluntary disclosure of information by consumers to commercial organizations.
Sandro Castaldo & Monica Grosso. 2014. Handbook of Research on Retailer-Consumer Relationship Development. Handbook of Research on Retailer-Consumer Relationship Development 404 425 .
Pin Luarn, Yu-Ping Chiu & Jen-Chieh Yang. (2014) An Exploratory Study of the Motives Engaged in the Dissemination of Social Word-of-Mouth via Mobile Device. An Exploratory Study of the Motives Engaged in the Dissemination of Social Word-of-Mouth via Mobile Device.
Wannes Heirman, Michel Walrave, Koen Ponnet & Ellen Van Gool. (2013) Predicting adolescents’ willingness to disclose personal information to a commercial website: Testing the applicability of a trust-based model. Cyberpsychology: Journal of Psychosocial Research on Cyberspace 7:3.
Crossref
Janice C. Sipior, Burke T. Ward & Regina Connolly. (2013) Empirically assessing the continued applicability of the IUIPC construct. Journal of Enterprise Information Management 26:6, pages 661-678.
Crossref
Wannes HeirmanMichel WalraveKoen Ponnet. (2013) Predicting Adolescents' Disclosure of Personal Information in Exchange for Commercial Incentives: An Application of an Extended Theory of Planned Behavior. Cyberpsychology, Behavior, and Social Networking 16:2, pages 81-87.
Crossref
Yuan Li. (2012) Theories in online information privacy research: A critical review and an integrated framework. Decision Support Systems 54:1, pages 471-481.
Crossref
Charles F. Hofacker. (2012) On Research Methods in Interactive Marketing. Journal of Interactive Marketing 26:1, pages 1-3.
Crossref
Giacomo Del Chiappa. 2011. Information and Communication Technologies in Tourism 2011. Information and Communication Technologies in Tourism 2011 331 342 .
Jyh‐Jeng Wu & Shan Huei Wang. (2010) Exploring asymmetrical information transmission processes in online auctions. Internet Research 20:5, pages 495-508.
Crossref
Tiffany Barnett White, Thomas P. Novak & Donna L. Hoffman. (2012) No Strings Attached: When Giving it Away Versus Making Them Pay Leads to Negative Net Benefit Perceptions in Online Exchanges. SSRN Electronic Journal.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.