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Original Article

Excess Loyalty in Online Retailing

Pages 115-134 | Published online: 10 Dec 2014

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Lin Chen, Guofang Nan & Minqiang Li. (2018) Wholesale Pricing or Agency Pricing on Online Retail Platforms: The Effects of Customer Loyalty. International Journal of Electronic Commerce 22:4, pages 576-608.
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Robert Maximilian Grüschow & Malte Brettel. (2018) Managing Payment Transaction Costs at Multinational Online Retailers. International Journal of Electronic Commerce 22:1, pages 125-157.
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Thai Young Kim, Rommert Dekker & Christiaan Heij. (2017) Cross-Border Electronic Commerce: Distance Effects and Express Delivery in European Union Markets. International Journal of Electronic Commerce 21:2, pages 184-218.
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Ruth C. King, Richard A.M. Schilhavy, Charles Chowa & Wynne W. Chin. (2016) Do Customers Identify with Our Website? The Effects of Website Identification on Repeat Purchase Intention. International Journal of Electronic Commerce 20:3, pages 319-354.
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Dan J. Kim, Eui Jun Jeong & Yujong Hwang. (2015) A Study of Online Portal Users’ Loyalty From Core Service, Additional Value-added Service and Switching Barriers Perspectives. Information Systems Management 32:2, pages 136-152.
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Key Pousttchi & Yvonne Hufenbach. (2014) Engineering the Value Network of the Customer Interface and Marketing in the Data-Rich Retail Environment. International Journal of Electronic Commerce 18:4, pages 17-42.
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Junghoon Moon, Md.Dulal Hossain, G.Lawrence Sanders, EdwardJ. Garrity & Sooran Jo. (2013) Player Commitment to Massively Multiplayer Online Role-Playing Games (MMORPGs): An Integrated Model. International Journal of Electronic Commerce 17:4, pages 7-38.
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Rozenn Perrigot & Thierry Pénard. (2013) Determinants of E-Commerce Strategy in Franchising: A Resource-Based View. International Journal of Electronic Commerce 17:3, pages 109-130.
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Roberto Henriques & Luís Pinto. (2023) A novel evaluation framework for recommender systems in big data environments. Expert Systems with Applications 231, pages 120659.
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Martin Klepek & Daniel Kvíčala. (2022) How do e-stores grow their market share?. Marketing Intelligence & Planning 40:8, pages 945-957.
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Shamim Chowdhury, Alicia Barker, Giang Trinh & Larry Lockshin. (2021) Using the Dirichlet model to predict how fashion brands compete and grow on eBay . Journal of Consumer Behaviour 21:1, pages 63-79.
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Zafer Adiguzel. 2021. Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business. Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business 1392 1418 .
Zafer Adiguzel. 2020. Tools and Techniques for Implementing International E-Trading Tactics for Competitive Advantage. Tools and Techniques for Implementing International E-Trading Tactics for Competitive Advantage 87 113 .
Zhenjie Wang, Chunling Zhu, Shanwu Tian & Ping Li. (2019) Differentiation and pricing power of online retailers. Frontiers of Business Research in China 13:1.
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Antonello Maruotti, Jan Bulla & Tanya Mark. (2019) Assessing the influence of marketing activities on customer behaviors: a dynamic clustering approach. METRON 77:1, pages 19-42.
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Giang Tue Trinh, Zachary William Anesbury & Carl Driesener. (2021) Has Behavioural Loyalty to Online Supermarkets Declined?. Australasian Marketing Journal 25:4, pages 326-333.
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Jeen-Su Lim, Abdulrahman Al-Aali & John H. Heinrichs. (2014) Impact of satisfaction with e-retailers’ touch points on purchase behavior: the moderating effect of search and experience product type. Marketing Letters 26:2, pages 225-235.
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Thomas Aichner & Paolo Coletti. (2013) Customers’ online shopping preferences in mass customization. Journal of Direct, Data and Digital Marketing Practice 15:1, pages 20-35.
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Renata Gonçalves Curty & Ping Zhang. (2013) Website features that gave rise to social commerce: a historical analysis. Electronic Commerce Research and Applications 12:4, pages 260-279.
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Giuseppe Mazziotti. (2011) New Licensing Models for Online Music Services in the European Union: From Collective to Customized Management. SSRN Electronic Journal.
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