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Journal of Management Information Systems Volume 24, 2007 - Issue 2
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Original Article

An Empirical Investigation of Third-Party Seller Rating Systems in E-Commerce: The Case of buySAFE

Eric K. Clemons The Wharton School, University of Pennsylvania
Pages 43-71 | Published online: 08 Dec 2014

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Marianne Synnes Emblemsvåg & Jan Emblemsvåg. (2023) Developing a generic model of Gresham’s law for qualitative analyses. International Journal of General Systems 52:2, pages 113-130.
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Peter Gomber, Robert J. Kauffman, Chris Parker & Bruce W. Weber. (2018) On the Fintech Revolution: Interpreting the Forces of Innovation, Disruption, and Transformation in Financial Services. Journal of Management Information Systems 35:1, pages 220-265.
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Eric K. Clemons, Josh Wilson, Christian Matt, Thomas Hess, Fei Ren, Fujie Jin & Noi Sian Koh. (2016) Global Differences in Online Shopping Behavior: Understanding Factors Leading to Trust. Journal of Management Information Systems 33:4, pages 1117-1148.
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Eric Overby & Sabyasachi Mitra. (2014) Physical and Electronic Wholesale Markets: An Empirical Analysis of Product Sorting and Market Function. Journal of Management Information Systems 31:2, pages 11-46.
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Young-Jin Lee & Yong Tan. (2013) Effects of Different Types of Free Trials and Ratings in Sampling of Consumer Software: An Empirical Study. Journal of Management Information Systems 30:3, pages 213-246.
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KimHuat Goh & RobertJ. Kauffman. (2013) Firm Strategy and the Internet in U.S. Commercial Banking. Journal of Management Information Systems 30:2, pages 9-40.
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Jianan Wu & Edgardo Arturo Ayala Gaytán. (2013) The role of online seller reviews and product price on buyers' willingness-to-pay: a risk perspective. European Journal of Information Systems 22:4, pages 416-433.
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Jesse Bockstedt & KimHuat Goh. (2011) Seller Strategies for Differentiation in Highly Competitive Online Auction Markets. Journal of Management Information Systems 28:3, pages 235-268.
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LawrenceO. Hamer. (2011) Reducing Online Buyers' Perceptions of Risk: A Study of Online Auctions. Services Marketing Quarterly 32:2, pages 83-95.
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RobertF. Easley, CharlesA. Wood & Sharad Barkataki. (2010) Bidding Patterns, Experience, and Avoiding the Winner's Curse in Online Auctions. Journal of Management Information Systems 27:3, pages 241-268.
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IndranilR. Bardhan, Haluk Demirkan, P.K. Kannan, RobertJ. Kauffman & Ryan Sougstad. (2010) An Interdisciplinary Perspective on IT Services Management and Service Science. Journal of Management Information Systems 26:4, pages 13-64.
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Subhajyoti Bandyopadhyay & Seema Bandyopadhyay. (2009) Estimating Time Required to Reach Bid Levels in Online Auctions. Journal of Management Information Systems 26:3, pages 275-301.
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Articles from other publishers (37)

P. K. Das & Talleen Kumar. (2023) E‐commerce sellers' ratings: Is user feedback adequate?. International Journal of Consumer Studies 47:4, pages 1561-1578.
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Anuj Batta, Arpan Kumar Kar & Shyamali Satpathy. (2023) Cross-Platform Analysis of Seller Performance and Churn for Ecommerce Using Artificial Intelligence. Journal of Global Information Management 31:1, pages 1-21.
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Joyce Delnoij, Sarah Rezaei & Arnout van de Rijt. (2023) Jump bidding does not reduce prices: Field-experimental evidence from online auctions. Journal of Economic Behavior & Organization 209, pages 308-325.
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Shengli Li, Fan Li & Shiyu Xie. (2021) Do online reviews have different effects on consumers’ sampling behaviour across product types? Evidence from the software industry. Journal of Information Science 48:3, pages 406-419.
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Forrest Watson & Yinglu Wu. (2021) The Impact of Online Reviews on the Information Flows and Outcomes of Marketing Systems. Journal of Macromarketing 42:1, pages 146-164.
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Huiyun Shen, Jie Yu, Hua Zhang, Jin Gou & Xiangqian Zhang. (2022) How Does Social Support Affect the Retention Willingness of Cross-Border E-Commerce Sellers?. Frontiers in Psychology 12.
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Peng Luo, Xiumei Ma, Xiaofei Zhang, Jianwei Liu & Huiwen He. (2021) How to make money with credit information? Information processing on online accommodation-sharing platforms. Tourism Management 87, pages 104384.
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Xiling Cui, Vincent S. Lai, Paul Benjamin Lowry & Yang Lei. (2020) The effects of bidder factors on online bidding strategies: A motivation-opportunity-ability (MOA) model. Decision Support Systems 138, pages 113397.
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Ezgi Avci, Derek Bunn, Wolfgang Ketter & Eric van Heck. (2019) Agent-level determinants of price expectation formation in online double-sided auctions. Decision Support Systems 124, pages 113068.
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Ted Matherly. (2019) A panel for lemons? Positivity bias, reputation systems and data quality on MTurk. European Journal of Marketing 53:2, pages 195-223.
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Alain Yee Loong Chong, Ewelina Lacka, Li Boying & Hing Kai Chan. (2018) The role of social media in enhancing guanxi and perceived effectiveness of E-commerce institutional mechanisms in online marketplace. Information & Management 55:5, pages 621-632.
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Youwei Wang, Zhe Qu & Bernard Tan. (2018) How do assurance mechanisms interact in online marketplaces? A signaling perspective. IEEE Transactions on Engineering Management 65:2, pages 239-251.
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Yue Guo, Yongchuan Bao, Barnes J. Stuart & Khuong Le-Nguyen. (2018) To sell or not to sell: Exploring sellers' trust and risk of chargeback fraud in cross-border electronic commerce. Information Systems Journal 28:2, pages 359-383.
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Christian Matt & Thomas Hess. (2015) Product fit uncertainty and its effects on vendor choice: an experimental study. Electronic Markets 26:1, pages 83-93.
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Eric K. Clemons, Josh Wilson, Christian Matt, Thomas Hess, Fei Ren & Fujie Jin. (2016) Online Trust: An International Study of Subjects' Willingness to Shop at Online Merchants, Including the Effects of Promises and of Third Party Guarantees. Online Trust: An International Study of Subjects' Willingness to Shop at Online Merchants, Including the Effects of Promises and of Third Party Guarantees.
Antonia Köster, Christian Matt & Thomas Hess. (2016) Carefully choose your (payment) partner: How payment provider reputation influences m-commerce transactions. Electronic Commerce Research and Applications 15, pages 26-37.
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Huifang Li, Yulin Fang, Youwei Wang, Kai H. Lim & Liang Liang. (2015) Are all signals equal? Investigating the differential effects of online signals on the sales performance of e-marketplace sellers. Information Technology & People 28:3, pages 699-723.
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Farhod P. Karimov & Malaika Brengman. (2014) An examination of trust assurances adopted by top internet retailers: unveiling some critical determinants. Electronic Commerce Research 14:4, pages 459-496.
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Steven Walczak, Dawn G. Gregg, Gary L. Borkan & Michael A. Erskine. 2014. Handbook of Strategic e-Business Management. Handbook of Strategic e-Business Management 889 906 .
Koray Özpolat, Guodong (Gordon) Gao, Wolfgang Jank & Siva Viswanathan. (2013) Research Note —The Value of Third-Party Assurance Seals in Online Retailing: An Empirical Investigation . Information Systems Research 24:4, pages 1100-1111.
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Ricardo Buettner, Barbara Daxenberger & Christian Woesle. (2013) User Acceptance in Different Electronic Negotiation Systems - A Comparative Approach. User Acceptance in Different Electronic Negotiation Systems - A Comparative Approach.
Jesse C. Bockstedt, Kim Huat Goh & Sharon Ng. (2013) Contrast effects in online auctions. Electronic Commerce Research and Applications 12:3, pages 139-151.
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Jianan Wu, Yinglu Wu, Jie Sun & Zhilin Yang. (2013) User reviews and uncertainty assessment: A two stage model of consumers' willingness-to-pay in online markets. Decision Support Systems 55:1, pages 175-185.
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Eric K. Clemons, Fujie Jin, Josh Wilson, Fei Ren, Christian Matt, Thomas Hess & Noisian Koh. (2013) The Role of Trust in Successful Ecommerce Websites in China: Field Observations and Experimental Studies. The Role of Trust in Successful Ecommerce Websites in China: Field Observations and Experimental Studies.
Yam B. Limbu, Marco Wolf & Dale Lunsford. (2012) Perceived ethics of online retailers and consumer behavioral intentions. Journal of Research in Interactive Marketing 6:2, pages 133-154.
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Shelby H. McIntyre & Gail Kirby. (2011) The Market for Service Assurance: A Model and Data Structure. The Market for Service Assurance: A Model and Data Structure.
Claudia Loebbecke, Philip Powell & Thomas Weiss. (2010) Repeated use of online auctions: investigating individual seller motivations. Electronic Markets 20:2, pages 105-117.
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Dengke Yuan, Tingjie Lu, Xu Yang & Lei Yan. (2010) A Theory Analysis and Model Research on e-Commerce Credit Risk Management. A Theory Analysis and Model Research on e-Commerce Credit Risk Management.
Dawn G. Gregg & Steven Walczak. (2010) The relationship between website quality, trust and price premiums at online auctions. Electronic Commerce Research 10:1, pages 1-25.
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Nir KshetriNir Kshetri. 2010. The Global Cybercrime Industry. The Global Cybercrime Industry 35 55 .
Dengke Yuan & Tingjie Lu. (2009) A Multidimensional Framework Model of Credit Management System on E-commerce. A Multidimensional Framework Model of Credit Management System on E-commerce.
Chang-bin Jiang & Chang-bin Jiang. (2009) Research on Credit Crisis in B2C Trade Mode Under Information Asymmetry. Research on Credit Crisis in B2C Trade Mode Under Information Asymmetry.
Robert J. Kauffman & Bin Wang. (2008) Tuning into the digital channel: evaluating business model characteristics for Internet firm survival. Information Technology and Management 9:3, pages 215-232.
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J. J. McGowan, C. M. Cusack & E. G. Poon. (2008) Formative Evaluation: A Critical Component in EHR Implementation. Journal of the American Medical Informatics Association 15:3, pages 297-301.
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Eric K. Clemons & Guodong (Gordon) Gao. (2008) Consumer informedness and diverse consumer purchasing behaviors: Traditional mass-market, trading down, and trading out into the long tail. Electronic Commerce Research and Applications 7:1, pages 3-17.
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Prabir Das & Talleen Kumar. (2022) Modeling and Visualization of E-commerce Sellers' Ratings Using Transaction-level and Feedback Data. SSRN Electronic Journal.
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Joyce Delnoij, Sarah Rezaei & Arnout van de Rijt. (2021) Jump Bidding in Online Auctions: An in Vivo Experiment. SSRN Electronic Journal.
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