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Journal of Management Information Systems Volume 27, 2010 - Issue 3
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Original Article

Organizational Learning and Capabilities for Onshore and Offshore Business Process Outsourcing

Jonathan Whitaker Robins School of Business, University of Richmond
,
Sunil Mithas Robert H. Smith School of Business, University of Maryland
&
M. S. Krishnan Ross School of Business, University of Michigan
Pages 11-42 | Published online: 09 Dec 2014

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Dolores Añón Higón. (2023) The persistence and cross-persistence of R&D outsourcing: onshore and offshore strategies. Economics of Innovation and New Technology 32:8, pages 1087-1113.
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Gwanhoo Lee & Min-Seok Pang. (2022) How are service automation and national ICT development associated with international trade in services?. Information Technology for Development 28:4, pages 837-859.
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Wenping Zhang, Chih-Ping Wei, Qiqi Jiang, Chih-Hung Peng & J. Leon Zhao. (2021) Beyond the Block: A Novel Blockchain-Based Technical Model for Long-Term Care Insurance. Journal of Management Information Systems 38:2, pages 374-400.
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Jonathan Whitaker, M.S. Krishnan, Claes Fornell & Forrest Morgeson. (2020) How Does Customer Service Offshoring Impact Customer Satisfaction?. Journal of Computer Information Systems 60:6, pages 569-582.
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Tingru Cui, Yu Tong, Hock-Hai Teo & Jizhen Li. (2020) Managing Knowledge Distance: IT-Enabled Inter-Firm Knowledge Capabilities in Collaborative Innovation. Journal of Management Information Systems 37:1, pages 217-250.
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Jing Gong, Yili Hong & Alejandro Zentner. (2018) Role of Monetary Incentives in the Digital and Physical Inter-Border Labor Flows. Journal of Management Information Systems 35:3, pages 866-899.
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Jonathan Whitaker, Sanjeev Kumar & M. S. Krishnan. (2018) How Client Capabilities, Vendor Configuration, and Location Impact BPO Outcomes. Journal of Computer Information Systems 58:2, pages 180-191.
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Shankar Prawesh, Manish Agrawal & Kaushal Chari. (2016) Effects of Project Owner’s Title on the Financial Impacts of IT Systems Integration Outsourcing Projects. Information Systems Management 33:3, pages 199-211.
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Amrit Tiwana & Stephen K. Kim. (2016) Concurrent IT Sourcing: Mechanisms and Contingent Advantages. Journal of Management Information Systems 33:1, pages 101-138.
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Deepa Mani & Anitesh Barua. (2015) The Impact of Firm Learning on Value Creation in Strategic Outsourcing Relationships. Journal of Management Information Systems 32:1, pages 9-38.
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Gaurav Dixit & Prabin Panigrahi. (2014) Information Technology Impact and Role of Firm Age and Export Activity: An Emerging Economy Context. Journal of Global Information Technology Management 17:3, pages 169-187.
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Anitesh Barua & Deepa Mani. (2014) Augmenting Conflict Resolution with Informational Response: A Holistic View of Governance Choice in Business Process Outsourcing. Journal of Management Information Systems 31:3, pages 72-105.
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Arun Rai, Mark Keil, Rob Hornyak & Kim Wüllenweber. (2012) Hybrid Relational-Contractual Governance for Business Process Outsourcing. Journal of Management Information Systems 29:2, pages 213-256.
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Chen Liang, Yili Hong, Pei-Yu Chen & Benjamin B. M. Shao. (2022) The Screening Role of Design Parameters for Service Procurement Auctions in Online Service Outsourcing Platforms. Information Systems Research 33:4, pages 1324-1343.
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Mashiho Mihalache & Oli R. Mihalache. (2019) What is Offshoring Management Capability and How Do Organizations Develop It? A Study of Dutch IT Service Providers. Management International Review 60:1, pages 37-67.
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Juliana Y. Tsai, T.S. Raghu & Benjamin B.M. Shao. (2013) Information systems and technology sourcing strategies of e-Retailers for value chain enablement. Journal of Operations Management 31:6, pages 345-362.
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Jens Gammelgaard, Rajesh Kumar & Verner Worm. (2013) Culture-Led Discrepancies and Negotiating Conflicts in Strategic Outsourcing Alliances. Thunderbird International Business Review 55:5, pages 563-578.
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Reyes Gonzalez, Juan Llopis & Jose Gasco. (2013) Information systems offshore outsourcing: managerial conclusions from academic research. International Entrepreneurship and Management Journal 9:2, pages 229-259.
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Eng K. Chew & Petter Gottschalk. 2013. Knowledge Driven Service Innovation and Management. Knowledge Driven Service Innovation and Management 325 368 .
Björn Johansson & Pedro Ruivo. (2013) Exploring Factors for Adopting ERP as SaaS. Procedia Technology 9, pages 94-99.
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