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Journal of Management Information Systems Volume 28, 2011 - Issue 3
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Original Article

A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks

Su Dong Belk College of Business Administration, University of North Carolina at Charlotte
,
Monica S. Johar University of North Carolina at Charlotte
&
Ram L. Kumar Belk College of Business Administration, University of North Carolina at Charlotte
Pages 127-160 | Published online: 09 Dec 2014

Citations (12)

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Read on this site (1)

Christoph Peters, Ivo Blohm & Jan Marco Leimeister. (2015) Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field. Journal of Management Information Systems 32:3, pages 75-104.
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Articles from other publishers (11)

İpek Gürsel Tapkı. 2020. Strategic Priorities in Competitive Environments. Strategic Priorities in Competitive Environments 85 98 .
Su Dong, Monica S. Johar & Ram L. Kumar. (2018) Design of Contracts and Workflows for Knowledge Intensive IT Service Environments. Decision Sciences 50:3, pages 418-458.
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Jengchung Victor Chen, I-Han Lu, David C. Yen & Andree E. Widjaja. (2016) Factors affecting the performance of internal control task team in high-tech firms. Information Systems Frontiers 19:4, pages 787-802.
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Yewande Adetoro Adewunmi, Reuben Iyagba & Modupe Omirin. (2017) Multi-sector framework for benchmarking in facilities management. Benchmarking: An International Journal 24:4, pages 826-856.
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Su Dong, Monica S. Johar & Ram L. Kumar. 2017. Internetworked World. Internetworked World 67 73 .
Katharina Ebner, Nils Urbach & Benjamin Mueller. (2016) Exploring the path to success: A review of the strategic IT benchmarking literature. Information & Management 53:4, pages 447-466.
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Jon-Chao Hong, Ming-Yueh Hwang, Shin Liao, Cheng-Shiung Lin, Yi-Chen Pan & Yi-Ling Chen. (2014) Scientific reasoning correlated to altruistic traits in an inquiry learning platform: Autistic vs. realistic reasoning in science problem-solving practice. Thinking Skills and Creativity 12, pages 26-36.
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Christopher Durugbo, Ashutosh Tiwari & Jeffrey R. Alcock. (2014) Managing integrated information flow for delivery reliability. Industrial Management & Data Systems 114:4, pages 628-651.
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Muhammad Adeel Zaffar, Ram L. Kumar & Kexin Zhao. (2014) Impact of Interorganizational Relationships on Technology Diffusion: An Agent-Based Simulation Modeling Approach. IEEE Transactions on Engineering Management 61:1, pages 68-79.
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Su Dong, Monica Johar & Ram Kumar. (2012) Understanding key issues in designing and using knowledge flow networks: An optimization-based managerial benchmarking approach. Decision Support Systems 53:3, pages 646-659.
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Su DOng, Monica Johar & Ram Kumar. (2015) Leveraging a Hybrid Workforce for Service Delivery. SSRN Electronic Journal.
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