Citations (24)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (6)
Mohammad S. Najjar, William J. Kettinger & Lynda D. Kettinger. (2022) IS incident recovery and service value: a service-dominant logic view. European Journal of Information Systems 31:4, pages 492-524.
Read now
Read now
Tzu-Ling Huang, Chun-Han Chen, Gen-Yih Liao, T. C. E. Cheng & Ching-I Teng. (2022) How to Enhance Vendor-Specific Perceived Effectiveness of E-Commerce Institutional Mechanisms and Online Shopper Loyalty. International Journal of Electronic Commerce 26:2, pages 222-244.
Read now
Read now
Reza Mousavi, Bidyut Hazarika, Kuanchin Chen & Thomas Rienzo. (2022) The role of dissonance reduction and co-creation strategies in shaping smart service satisfaction – the case of Uber. Behaviour & Information Technology 41:1, pages 51-71.
Read now
Read now
Abhishek Vashishth, Manu Prasad, Padmavathi Shenoy & Jitesh Mohnot. (2021) Taking Stock and Moving Forward: A Case for Organizational Theories in Service Quality Research. Services Marketing Quarterly 42:3-4, pages 208-233.
Read now
Read now
Ka Chung Ng, Xiaojun Zhang, James Y. L. Thong & Kar Yan Tam. (2021) Protecting Against Threats to Information Security: An Attitudinal Ambivalence Perspective. Journal of Management Information Systems 38:3, pages 732-764.
Read now
Read now
Nils Siegfried, Nane Winkler & Alexander Benlian. (2020) Do bad experiences loom larger than good ones? The role of prior purchase experiences on the effectiveness of IS certifications. Journal of Decision Systems 29:2, pages 79-101.
Read now
Read now
Articles from other publishers (18)
Yanping Guo, Bingqing Xiong, Yongqiang Sun, Eric Tze Kuan Lim & Chee-Wee Tan. (2023) How trust incongruence affects continuance intention in Peer-to-Peer accommodation service: transaction and consumption risks as moderators. Industrial Management & Data Systems 123:11, pages 2882-2908.
Crossref
Crossref
Xue Yang. (2023) The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience. Industrial Management & Data Systems 123:6, pages 1717-1735.
Crossref
Crossref
Ting Chen, Xia Li & Yaoqing Duan. (2023) The effects of cognitive dissonance and self-efficacy on short video discontinuous usage intention. Information Technology & People.
Crossref
Crossref
Haiyun (Melody) Zou, Israr Qureshi, Yulin Fang, Heshan Sun, Kai H. Lim, Elaine Ramsey & Patrick McCole. (2022) Investigating the nonlinear and conditional effects of trust—The new role of institutional contexts in online repurchase. Information Systems Journal 33:3, pages 486-523.
Crossref
Crossref
Shu Zhang & Younghwan Pan. (2023) Mind over Matter: Examining the Role of Cognitive Dissonance and Self-Efficacy in Discontinuous Usage Intentions on Pan-Entertainment Mobile Live Broadcast Platforms. Behavioral Sciences 13:3, pages 254.
Crossref
Crossref
Gunjan Tomer, Sushanta Kumar Mishra & Israr Qureshi. (2022) Features of technology and its linkages with turnover intention and work exhaustion among IT professionals: A multi-study investigation. International Journal of Information Management 66, pages 102518.
Crossref
Crossref
Jonas Toutaoui, Alexander Benlian & Thomas Hess. (2022)
Managing paradoxes in b
i‐modal
information technology functions: A
multi‐case
study
. Information Systems Journal.
Crossref
Crossref
Sam Zaza, Iris Junglas & Deborah J. Armstrong. (2021) Who needs the help desk? Tackling one's own technological problem via self IT service. Information and Organization 31:3, pages 100367.
Crossref
Crossref
Jianlan Chen & Yu Tian. (2021) Employee–Spouse Perceptual Congruence in Employee Work-to-Family Enrichment Affects Family and Work Outcomes: The Mediating Role of Relationship Conflict. Frontiers in Psychology 12.
Crossref
Crossref
Johann Kranz. (2021) Strategic innovation in IT outsourcing: Exploring the differential and interaction effects of contractual and relational governance mechanisms. The Journal of Strategic Information Systems 30:1, pages 101656.
Crossref
Crossref
Caroline E. Oehlhorn, Christian Maier, Sven Laumer & Tim Weitzel. (2020) Human resource management and its impact on strategic business-IT alignment: A literature review and avenues for future research. The Journal of Strategic Information Systems 29:4, pages 101641.
Crossref
Crossref
Paul Benjamin Lowry & David Wilson. (2016) Creating agile organizations through IT: The influence of internal IT service perceptions on IT service quality and IT agility. The Journal of Strategic Information Systems 25:3, pages 211-226.
Crossref
Crossref
Alexander Benlian & Ingmar Haffke. (2016) Does mutuality matter? Examining the bilateral nature and effects of CEO–CIO mutual understanding. The Journal of Strategic Information Systems 25:2, pages 104-126.
Crossref
Crossref
Andreas Jede & Frank Teuteberg. (2016) Understanding Socio-Technical Impacts Arising from Software-as-a-Service Usage in Companies. Business & Information Systems Engineering 58:3, pages 161-176.
Crossref
Crossref
Alexander BenlianDaniel HilkertThomas Hess. (2015) How open is this Platform? The Meaning and Measurement of Platform Openness from the Complementers’ Perspective. Journal of Information Technology 30:3, pages 209-228.
Crossref
Crossref
Michael L. Litano, Debra A. Major & Valerie J. Morganson. 2014. Encyclopedia of Information Science and Technology, Third Edition. Encyclopedia of Information Science and Technology, Third Edition
5008
5017
.
Alexander Benlian. (2013) Are We Aligned…Enough? The Effects of Perceptual Congruence Between Service Teams and Their Leaders on Team Performance. Journal of Service Research 17:2, pages 212-228.
Crossref
Crossref
Jun-Gi Park, Hyejung Lee & Jungwoo Lee. (2014) Explicating Moderating Effects of Conflict in the Psychological Mechanism in IT Service Engagement. Journal of the Korea society of IT services 13:1, pages 1-21.
Crossref
Crossref